Posted 03 November 2009 - 11:19 PM
Hello, and thanks for being here.
I am working on my mother's computer. She has Windows XP SP3. Recently, she had a Microsoft keyboard stop working, so she had it replaced and had her system 'cleaned' by the local computer shop. Now the mouse is not working. The scroll only works some of the time, and often the window jumps around haphazardly as though you are spinning the scroll wheel up and down erratically.
I installed Security 360 and Spybot S&D and did scans. S360 found a Trojan, a Keylogger, and something else, but they were all in Restore files, so I don't know if they are active or not. Spybot found only tracking cookies.
The mouse is still behaving erratically, and I suspect it's the keylogger making it do that. Also, the screen saver never comes on. The screen blinks when it is supposed to go to the screensaver, but then it quickly refreshes and goes back to the desktop. This occurs without any user input.
Can you help me figure out if any nasties are living in this machine? TIA