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Windows Explorer Keeps Crashing


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13 replies to this topic

#1 PapaSmurfinNZ

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Posted 03 November 2009 - 09:21 PM

Hey people,

I am trying to sort a problem with windows explorer crashing each and everytime I click on a .avi file, I can highlight the file and it crashes and I can open the file and it crashes but the file still plays and I can watch to the end.

Another thing that happens is if I try to do a defrag it tells me the following "Disk Defragmenter has detected that Chkdsk is scheduled to run on the volume: Data(E:). Please run Chkdsk /f."

Another thing is that each time I start the computer it runs a scandisk and checks the disk, no errors or bad sectors have been reported and the system runs fine apart from this.

I have looked for spyware, malware and viruses and the system seems to be clean.

Anyone have any helping pointers?

Thanks

Papasmurf :thumbsup:

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#2 PapaSmurfinNZ

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Posted 03 November 2009 - 09:31 PM

Sorry I forgot to add details about my computer.

System:
Microsoft Windows XP
Professional
Version 2002
Service Pack 3

Computer:
Intel Core 2 Cpu
6600 @ 2.4GHz
2.4GHz, 2.00 GB of Ram

I have a few HDD,
160 Opp System C:/
1TB Data E:/ - The data causing the error is on this disk.
1TB Data F:/
500 Data H:/

I have tryed to copy, cut and paste into another drive to check but each time I select a file it crashes. I do have other data on this disk and it creates no issue, just the .avi files.

#3 hamluis

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Posted 04 November 2009 - 08:36 AM

<<I can highlight the file and it crashes and I can open the file and it crashes but the file still plays and I can watch to the end.>>

I know of no way that the system can crash...and still process files properly. A crash (as most of us understand it) terminates proper system functioning.

What error messages have you received, exact words, please?

Louis

Edited by hamluis, 04 November 2009 - 01:30 PM.


#4 PapaSmurfinNZ

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Posted 04 November 2009 - 01:01 PM

Please find the attached .jpg error message and attached log file.

I may have been unclear in this sentence - <<I can highlight the file and it crashes and I can open the file and it crashes but the file still plays and I can watch to the end.>>

I will try again,
1- If I am searching for an .avi file and highlight it, windows explorer crashes,
2- If I am searching for an .avi file and double click on it, it will play but windows explorer will crash.


Thanks

Attached Files



#5 .dll

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Posted 04 November 2009 - 01:15 PM

Photoshop? I heard that caused problems

#6 hamluis

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Posted 04 November 2009 - 01:29 PM

Well...I find that when chkdsk runs at boot...the user needs to run chkdsk /r command after XP settles down. The chkdsk done (because something is wrong) at boot is a 3-stage operation, whereas that performed by chkdsk /r is 5-stage and includes the functions of a chkdsk /f.

I would interpret that (chkdsk running at boot) as indicating that there are file/disk problems and those should be addressed before attempting to defrag.

In the event that the chkdsk /r is unable to complete...I suggest running a disk diagnostic on the partition pointed out.

Louis

#7 PapaSmurfinNZ

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Posted 04 November 2009 - 08:48 PM

I ran chkdsk /r and the resuld is below, This did not fix the error.


C:\Documents and Settings\Dave>E:

E:\>chkdsk /r
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Chkdsk may run if this volume is dismounted first.
ALL OPENED HANDLES TO THIS VOLUME WOULD THEN BE INVALID.
Would you like to force a dismount on this volume? (Y/N) y
Volume dismounted. All opened handles to this volume are now invalid.
Volume label is Data.

CHKDSK is verifying files (stage 1 of 5)...
File verification completed.
CHKDSK is verifying indexes (stage 2 of 5)...
Index verification completed.
CHKDSK is verifying security descriptors (stage 3 of 5)...
Security descriptor verification completed.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.
Windows has checked the file system and found no problems.

976760000 KB total disk space.
389292696 KB in 2969 files.
2372 KB in 688 indexes.
0 KB in bad sectors.
102792 KB in use by the system.
65536 KB occupied by the log file.
587362140 KB available on disk.

4096 bytes in each allocation unit.
244190000 total allocation units on disk.
146840535 allocation units available on disk.

E:\>

#8 hamluis

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Posted 04 November 2009 - 09:24 PM

OK, thanks :thumbsup:.

That error message you posted...reflects module xvid.ax as the troublesome module that crashes the app.

FWIW: http://www.fileinfo.com/extension/ax

My guess would be that your program you are using to attempt to open/view these files...has become damaged...OR there is something amiss with your file association for video files...OR there is something wrong with DirectX/DirectShow.

After further review...I believe that the source of your problems lies at http://www.xvidmovies.com/faq/. I think you have a codec problem that impacts adversely on Explorer.

Interesting reading, http://74.125.113.132/search?q=cache:scwrL...=clnk&gl=us

Louis

#9 PapaSmurfinNZ

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Posted 04 November 2009 - 11:57 PM

Hey Hamluis

I had already deleted all my media players prior to posting thinking that was my issue but it didnt fix it.

What I did do was delete that xvid.ax file in C.Program Files.Windows.System32, then I accessed the files and no crashing.
I then rebooted and tested again and wooohoooo no crashing.

chkdsk has aslo stopped running at startup.

But after a little time say about 10minutes the crashing started again.

I reinstalled xvid and that has not fixed the issue.

Maybe it is just time for a reinstall of windows - get rid of all that unwanted crap in windows
:thumbsup:

Edited by PapaSmurfinNZ, 05 November 2009 - 12:48 AM.


#10 hamluis

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Posted 05 November 2009 - 09:49 AM

I'm not familiar with any of the programs that might feature that xvid file (and/or others)...but I would suggest trying to uninstall it via Add/Remove Programs, if you have such installed.

Something put that file in the System32 folder and that same something may be the source of your frustration.

As always, it could also be malware impacting your system, IMO.

Louis

#11 PapaSmurfinNZ

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Posted 05 November 2009 - 01:07 PM

As always, it could also be malware impacting your system, IMO.


I have uninstalled all media related programs apart from windows media player (should I take this out), I have looked in the system32 folder and this file is not been put back since I deleted it proir to your reply.

I did think it was malware so went through general steps to check, Malwarebytes did not return any issue and I did post into the Malware forum before coming here and they said there is no malware in the system.

hahaha

Sounds like it has you stumped just like it has me.

Thanks

Papasmurf :thumbsup:

Edited by PapaSmurfinNZ, 05 November 2009 - 01:08 PM.


#12 hamluis

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Posted 05 November 2009 - 01:59 PM

<>

Then I would suspect that there may be sloppy code in that program...that causes your problems...and I would uninstall it and leave it off the system.

I get stumped every day :thumbsup:, especially when I've not experienced the issues that users report.

Just for the heck of it...you might take a look in Event Viewer for errors that might possibly add knowledge about the what/why of your situation.

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

No, I would not uninstall WMP...until I saw some evidence of a problem with it that is not related to a program I have previously installed.

Louis

#13 PapaSmurfinNZ

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Posted 09 November 2009 - 02:56 AM

Hey Hamluis,

I have not done anything since my last post and the issue has sorted it's self, well for now anyways.
I will keep an eye on this issue and report back any possible causes and or solutions that I may find.

Thanks for all your help, you and your bleeping computer team really are doing a fantastic job.

PapaSmurf :thumbsup:

#14 hamluis

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Posted 09 November 2009 - 10:45 AM

Feedback appreciated, I would continue to watch for errors...happy computing :thumbsup:.

Louis




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