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Help - Infected - Malwarebytes/AVG/Spybot disabled.


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#1 Harvey060369

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Posted 03 November 2009 - 03:58 PM

Hello, could you please help, my PC hard disk is constantly on, applications very slow. Malwarebytes Anti-Malware detects infections, but freezes when I try to quarantine. AVG finds a suspect'A.EXE' file in a TEMP folder, but when it tries to quarantine it cannot find the file. I have recently used a P2P application and suspect I have been infected with Malware Rootkit?? Can anyone please help??

Please be patient with me, I'm not very PC tech minded!

Operating Windows XP SP3
AMD Athlon 1.9GHz

Thanks.

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#2 boopme

boopme

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Posted 03 November 2009 - 04:08 PM

Hello can you post the MBAM log/
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


Now please Download this Utility and save it to your Desktop.
Double-click the Utility to run it and and let it finish.
When it states Finished! Press any key to exit, press any key to close the program.
It will save a .txt file to your desktop automatically. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as part of the reply in the topic you will create below..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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