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CMInvisible stops shut down


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#1 Eva1ns

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Posted 03 November 2009 - 01:28 PM

I have a Dell PC with Windows XP. When I shut down the shut down is delayed by a program called CMInvisible which requires me to manually shut it down.

Another poster called HijackThat has the same problem. It was against the rules for me to add my problem to his, so I have started a new post. However, I am happy to wait for his problem to be solved on the assumption that the solution will also help me.

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#2 garmanma

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Posted 04 November 2009 - 09:53 PM

However, I am happy to wait for his problem to be solved on the assumption that the solution will also help me.

That is not the wisest thing to do



Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the report in your next reply.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.



------------------------------------

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled


=====================================


We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr
Mark
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 Eva1ns

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Posted 05 November 2009 - 09:53 AM

Hello Mark,

Thank you for your advice. Since I posted this problem it has (possibly) gone away. I can now shut down normally. Two things changed on my PC in the meantime:
- updates from Microsoft
- update of my virus checker from AVG free 8.5 to AVG free 9.
I looked in the AVG scan log but AVG had found nothing.

Maybe the problem is still there and will show itself again. To be safe, I followed your advice. The MBAM and RootRepeal logs follow. There are two RootRepeal logs because when I first ran it Firefox and Outlook Express were running (they start automatically when I restart the system and I had forgotten to close them.) I then closed these programs and ran RootRepeal again.

---------------------------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------------------------

Malwarebytes' Anti-Malware 1.41
Database version: 3105
Windows 5.1.2600 Service Pack 3

05/11/2009 13:43:57
mbam-log-2009-11-05 (13-43-57).txt

Scan type: Quick Scan
Objects scanned: 98824
Time elapsed: 4 minute(s), 36 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\TypeLib\{df058c45-cd18-453e-8745-5a77f60722ab} (Adware.Gdown) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{b5a33c35-7298-4d15-8753-a2e851e2eab3} (Adware.Gdown) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{f0d2b812-752d-4af1-a2fb-968c4d8446db} (Adware.Gdown) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{e856b973-45fd-4559-8f82-eab539144667} (Adware.Gdown) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\SYSTEM32\GTDownDE_87.ocx (Adware.Gdown) -> Quarantined and deleted successfully.

---------------------------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------------------------

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/11/05 14:00
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xEDF84000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7A14000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xEC093000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: c:\documents and settings\danny evans\local settings\temp\sqlite_hxlrj3kyuhqc0ym
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\documents and settings\danny evans\local settings\temp\sqlite_xqy7jon6iebhwwq
Status: Allocation size mismatch (API: 4096, Raw: 0)

==EOF==

---------------------------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------------------------

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/11/05 14:15
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xEDF84000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7A14000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xEB700000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

==EOF==

---------------------------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------------------------

Thank you again for your help.

Best wishes,

Danny

#4 garmanma

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Posted 05 November 2009 - 07:15 PM

Try this then let me know how it is running

Update mbam and run a FULL scan
Please post the results

================================



Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 Eva1ns

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Posted 05 November 2009 - 10:02 PM

Hello Mark,

I have updated MBAM and run a full scan. The results follow.

----------------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------------

Malwarebytes' Anti-Malware 1.41
Database version: 3109
Windows 5.1.2600 Service Pack 3

06/11/2009 02:31:54
mbam-log-2009-11-06 (02-31-54).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 199897
Time elapsed: 48 minute(s), 11 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

----------------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------------

I downloaded Dr.Web CureIt but have not gone further because what I downloaded does not match your instructions. My download is called n8x7p6sz.exe but you say I should double-click on launch.exe. Have I missed something?

Best wishes,

Danny

#6 garmanma

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Posted 06 November 2009 - 07:11 PM

I'll have to update my instructions. I downloaded from here
http://www.freedrweb.com/cureit/
Download to the Desktop
Go into safe mode and double-click on the icon
Say No to purchasing it and agree with the EULA
The rest is self explanatory

Also run this



Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.

Edited by garmanma, 06 November 2009 - 07:13 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 Eva1ns

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Posted 26 November 2009 - 10:44 PM

Hello Mark,

I'm sorry for my long silence. I expected to receive an email from BleepingComputer when this thread was updated. I didn't receive one. In the end I decided to look over the site again and found you had replied.

I ran Dr.Web Cureit in safe mode as you advised. The Express scan completed and found no viruses. The complete scan took 4.5 hours to run but did find suspicious objects and moved some or all of them. At least one was related to Cloudmark spamnet, my spam filter. The spam filter would not run after I rebooted but I downloaded it again from the supplier and it now works.

The DrWeb.csv report follows:

GTDownDE_87.ocx;C:\I386;Adware.Gdown;;
cmupdate.exe;C:\Program Files\Common Files\Cloudmark;Trojan.Popuper.origin;Incurable.Moved.;
Cloudmark Desktop for Microsoft Outlook Express.msi/stream001\cmupdate.exe;C:\Program Files\Common Files\Zero G Software\Setup Files\{5AD18F3A-A68C-49FC-BEAF-925664089C1A}\Cloudmark Desktop for Microsof;Trojan.Popuper.origin;;
stream001;C:\Program Files\Common Files\Zero G Software\Setup Files\{5AD18F3A-A68C-49FC-BEAF-925664089C1A};Archive contains infected objects;;
Cloudmark Desktop for Microsoft Outlook Express.msi;C:\Program Files\Common Files\Zero G Software\Setup Files\{5AD18F3A-A68C-49FC-BEAF-925664089C1A};Archive contains infected objects;Moved.;
A0054485.exe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP548;Trojan.Popuper.origin;Incurable.Moved.;
A0054486.msi/stream001\cmupdate.exe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP548\A0054486.msi/stream001;Trojan.Popuper.origin;;
stream001;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP548;Archive contains infected objects;;
A0054486.msi;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP548;Archive contains infected objects;Moved.;

----------------------------------------------------------------------------------------------------------------------------------------

I downloaded and ran Win32kDiag.exe (not in safe mode, I assume that was only for Dr.Web Cureit) It ran quickly.

The Win32kDiag.txt file follows:

Running from: C:\Documents and Settings\Danny Evans\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Danny Evans\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...





Finished!

----------------------------------------------------------------------------------------------------------------------------------------

What is the AD you referred to? As Win32kDiag.exe downloaded immediately without giving any information about its origins I googled for it. I didn't find out where it came from but did find a search result which claimed it was itself a virus.

Thank you again for your help.

Best wishes,

Danny




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