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Tdlwsp.dll Infection


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#1 The Unfortunate Man

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Posted 03 November 2009 - 02:18 AM

I have recently accidentally gotten myself the tdlwsp.dll file infection. I'm running Windows Vista SP1 use F-Secure 2009 internet security and it keeps coming up with a pop-up saying that I have received a virus and I should delete it, but every time I do, 10 minutes later, it pops up again! Please don't direct me into a complete system restore, a lot of software had been installed and it would take a very long time to re-install all of it. I have tried using Malware Bytes, my internet security and Combofix. Combofix just shows the blue screen of death after getting to around stage 10 and then reboots as if nothing happened.I seriously need help. My work keeps getting interupted by this virus and I would really appreciate it if this problem could be solved. I don't want to seem like a person who is really fussy, but I can only get on the computer from 4 - 5 PM and 7 - 9 PM (GST +10 time)

Edited by The Unfortunate Man, 03 November 2009 - 05:25 AM.


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#2 The Unfortunate Man

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Posted 03 November 2009 - 02:19 AM

I have recently accidentally gotten myself the tdlwsp.dll file infection. I use F-Secure 2009 internet security and it keeps coming up with a pop-up saying that I have received virus and should delete it, but every time I do, 10 minutes later, it pops up again! Could you PLEASE help me. This is my only computer and it had taken me quite a long time to save up for. Oh yeah, the virus is called Packed.Win32.TDSS.z. Any help would be appreciated.

#3 The Unfortunate Man

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Posted 04 November 2009 - 03:17 AM

I meant GMT in my previous post. Also, my problem is that whenever I'm browsing on Google, when I click on a link, it goes to some other website which wasn't what I had a link for. This happens most of the time, not always, so I'm constantly having to copy and paste the link rather than clicking on the link. Also, I think it had spread as it was just originally scanned out by Windows Defender in a location called /globalroot, but now it is also scanned out by my anti-virus in C:\windows\system32.

#4 The Unfortunate Man

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Posted 05 November 2009 - 01:51 AM

Could someone PLEASE help me soon, I'm becoming desperate and it seems as though everyone else is being replied to and I'm not... :thumbsup: And I'm sorry if I left out any details needed to make my problem clear because this is the first time I've ever posted a topic on this website, any website even. So PLEASE help!!!

#5 The Unfortunate Man

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Posted 05 November 2009 - 02:14 AM

Also, sorry for sounding rude in previous posts, I'm possibly the most desperate person on Earth at this rate. So please, PLEASE help me. I BEG of you!

#6 garmanma

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Posted 06 November 2009 - 10:18 PM

When I browse this forum I look for 0 replies
When you keep posting to yourself, it appears that you are being helped

:trumpet:
Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the report in your next reply.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.



------------------------------------

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled

===========================

:flowers:
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr

=================================

:thumbsup:

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.

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#7 The Unfortunate Man

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Posted 07 November 2009 - 12:18 AM

I don't need help anymore, I already got help from the GeeksToGo website, and I'm sorry if I had wasted your time...

Edited by The Unfortunate Man, 07 November 2009 - 12:18 AM.





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