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No safe mode, regular mode crashes


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#1 cinnajess

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Posted 03 November 2009 - 12:38 AM

My mother and I share a network, and both own Compaq Presarios from the dark ages . She is running XP and I'm running 98. I caught a virus (pretty sure it's Virtumonde) and I'm taking steps to deal with it. This is not about my problem... unless it's her problem, too.

She recently bought a laptop (which runs Vista) and is networked into the same system. For this laptop, she purchased ESET NOD32 Antivirus4. When she heard about my problem, she thought that it might be a good idea to install this same program to her PC before I reattached to the network to fix my problem. So we did that. Unfortunately, we didn't heed the extremely mild warning that there "may be conflicts" with the McAfee already on her system, and neglected to uninstall it.

As soon as I was finished with the uninstall, I attempted to enter the Add/Remove Programs menu to remove McAfee. It told me to wait while it populated the list, and ten minutes later, I gave up. The computer had frozen, so I did a hard shut down... and have not been able to do anything since!

We can restart it, sure, but it freezes somewhere between the time it launches McAfee and the time it launches Eset - any attempts to do anything either fail or cause the freeze. We of course tried booting in safe mode, but cannot get the options screen (we tried the tapping and holding methods for both F8 and F5).

Incidentally, her computer's symptoms do not resemble mine in the slightest.

So here are my questions.

1) Is this some weird difficulty that her system is having because of the dual antiviral programs? Or did she get my virus?

2) How the hell am I supposed to uninstall either of the programs if I can't enter safe mode and can't use regular mode?

HELP!!!

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#2 AustrAlien

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Posted 03 November 2009 - 01:44 AM

As soon as I was finished with the uninstall, I attempted to enter the Add/Remove Programs menu to remove McAfee.

Do you mean "As soon as I was finished with the installation, I attempted to enter the Add/Remove Programs menu to remove McAfee." ?
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Safe Mode: After you press the ON button, start tapping the F8 key ... and keep tapping .... until you are presented with the "Windows Advanced Options Menu". Try that please.
Try F10 if no luck with F8.

Edited by AustrAlien, 03 November 2009 - 03:12 AM.

AustrAlien
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#3 cinnajess

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Posted 03 November 2009 - 06:20 PM

I did the tapping - will try F10. And yes, I did mean installation.

#4 AustrAlien

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Posted 03 November 2009 - 10:49 PM

cinnajess: This is a messy one, but here is a plan for you to try .... unless someone comes up with a better suggestion.

Plan A: dependent on being able to load Windows normally
Try this with a good dose of patience ...
Start your system normally and allow it to load as far as it will go: Give it some time.
Then press Ctrl+Shift+Esc (all together)
Does the Task Manager window appear?

If the Task Manager opens, attempt to get to the "Processes" tab, and to locate entries belonging to McAfee and Eset, and use the "End process" button to shut them down.
You may have to google the processes if you don't recognise what they are.

Attempt to access "Add-Remove Programs" again.
Attempt to un-install McAfee.
Re-boot the computer.
Download and run the McAfee "removal tool".
================

Plan B: dependent on being able to boot into "Safe Mode with networking"
Boot into "Safe Mode with networking".
Download the McAfee "removal tool".
Open Task Manager and "End process" any McAfee process that may be running in the "Processes" tab.
Run MCPR.exe
Restart the system normally.
-----------------

McAfee Consumer Products Removal tool (MCPR.exe)
http://service.mcafee.com/FAQDocument.aspx...amp;id=TS100507

Direct download MCPR.exe
http://download.mcafee.com/products/licens...atches/MCPR.exe
=========================

Plan C: an off-line system restore using one of the options below ...

1. The Recovery Console
Do you have either of these, an XP installation CD, or a Vista installation disk that you can use?
If not, you can download the XP Recovery Console .ISO IMAGE here ...
http://www.thecomputerparamedic.com/files/rc.iso
Burn the .ISO IMAGE to CD and boot from it.

2. LIVE CD operating system
Choose a Linux version: download and burn the .ISO IMAGE to CD, boot from it and choose to run in memory (not install).
Puppy Linux (at only 105MB download size, it is the smallest)
http://www.puppylinux.org/

Linux Mint 7 (My personal recommendation because not only is it GOOD, it is BEAUTIFUL !!!)
http://www.linuxmint.com/download.php

Ubuntu
http://www.ubuntu.com/getubuntu/download

Knoppix
http://www.knopper.net/knoppix/index-en.html
------------------------

Use the instructions in the following link as a guide as to what needs to be done.
(There are a few little mistakes ... but not in the bits that count, it seems ... so try and ignore the mistakes.)
System Restore from Recovery Console
http://2pure.net/index.php?session=0&a...icle=1150238652

Good luck.
AustrAlien
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#5 cinnajess

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Posted 06 November 2009 - 08:36 PM

AustrAlien,

Thank you for the wisdom. Unfortunately, my mother took her tower to the local computer repair guy. Interestingly enough, he says the video card is bad - which just sounds like so much bullhooey to me. I mean, coincidences happen, but if the video card was bad, wouldn't we have had other display problems as well?

*sigh* We'll talk to him... maybe we can try our own things and then if we still have problems, we'll bring it back to him.

Thanks again!

#6 AustrAlien

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Posted 06 November 2009 - 10:38 PM

my mother took her tower to the local computer repair guy.

Understood .... you are caught between a rock and a hard place.

If you need further help with the issue, post back here.
I am watching your thread.
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