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Task Manager won't come up with ctrl+alt+delete or from right click task bar?


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11 replies to this topic

#1 ForcesUndivided

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Posted 02 November 2009 - 11:13 PM

Howdy All,

Task Manager won't come up with ctrl+alt+delete or from right click task bar? When I right click the task bar I can see the "task manager" option and can click it, but nothing happens.

I just ran a full Nortan Antivirus scan (clean), Error Checking for hard disk (volume also clean), and sfc scannow through the command prompt (clean as well).

My system is:
Microsoft Windows XP
Home Edition
Version 2002
Service Pack 3 (with latest updates)
Intel Pentium 4 CPU 2.40GHz
1.00GB RAM

Thank you for any help you can offer, keep the faith!

Edited by ForcesUndivided, 02 November 2009 - 11:14 PM.


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#2 garmanma

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Posted 04 November 2009 - 09:28 PM

What about Ctrl + Shift then Esc?

Try this then see if you can access it

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer or you will have to run it again


Then run this


We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 ForcesUndivided

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Posted 04 November 2009 - 11:40 PM

Wowzers,

That was a pretty quick turn around, I'm impressed. Thanks for your assistance, you have actually helped me in the past; I'm relieved to see you with me again. RKill ran just fine and I have attached the scan results below from RootRepeal. The instructions regarding "checking seven boxes" for the RootRepeal didn't come through clearly on my end, so if you need me to scan again I'll be happy to do so asap. I did go into the options and most of the boxes were checked, I also set it to "high" just to be safe. Thanks again! Oh, I tried the other three button combo, ctrl shift esc, but no dice. I'm curious to see what my issue is! I don't see a way to attach the txt document but I'll keep looking.

ROOTREPEAL AD, 2007-2009
==================================================
Scan Start Time: 2009/11/04 23:31
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: ACPI.sys
Image Path: ACPI.sys
Address: 0xBAFB1000 Size: 187776 File Visible: - Signed: -
Status: -

Name: ACPI_HAL
Image Path: \Driver\ACPI_HAL
Address: 0x804D7000 Size: 2189184 File Visible: - Signed: -
Status: -

Name: aeaudio.sys
Image Path: C:\WINDOWS\system32\drivers\aeaudio.sys
Address: 0xF79B9000 Size: 4384 File Visible: - Signed: -
Status: -

Name: afd.sys
Image Path: C:\WINDOWS\System32\drivers\afd.sys
Address: 0xF5BA2000 Size: 138496 File Visible: - Signed: -
Status: -

Name: agp440.sys
Image Path: agp440.sys
Address: 0xF74D7000 Size: 42368 File Visible: - Signed: -
Status: -

Name: AmosNt.SYS
Image Path: C:\WINDOWS\system32\DRIVERS\AmosNt.SYS
Address: 0xF73C9000 Size: 155648 File Visible: - Signed: -
Status: -

Name: atapi.sys
Image Path: atapi.sys
Address: 0xBAF69000 Size: 96512 File Visible: - Signed: -
Status: -

Name: ATMFD.DLL
Image Path: C:\WINDOWS\System32\ATMFD.DLL
Address: 0xBFFA0000 Size: 286720 File Visible: - Signed: -
Status: -

Name: audstub.sys
Image Path: C:\WINDOWS\System32\DRIVERS\audstub.sys
Address: 0xF7AF1000 Size: 3072 File Visible: - Signed: -
Status: -

Name: basic2.sys
Image Path: C:\WINDOWS\system32\DRIVERS\basic2.sys
Address: 0xF7476000 Size: 69408 File Visible: - Signed: -
Status: -

Name: Beep.SYS
Image Path: C:\WINDOWS\System32\Drivers\Beep.SYS
Address: 0xF79C7000 Size: 4224 File Visible: - Signed: -
Status: -

Name: BHDrvx86.sys
Image Path: C:\WINDOWS\System32\Drivers\NAV\1007020.00B\BHDrvx86.sys
Address: 0xF592F000 Size: 270336 File Visible: - Signed: -
Status: -

Name: BOOTVID.dll
Image Path: C:\WINDOWS\system32\BOOTVID.dll
Address: 0xF7897000 Size: 12288 File Visible: - Signed: -
Status: -

Name: ccHPx86.sys
Image Path: C:\WINDOWS\System32\Drivers\NAV\1007020.00B\ccHPx86.sys
Address: 0xF5971000 Size: 503808 File Visible: - Signed: -
Status: -

Name: Cdfs.SYS
Image Path: C:\WINDOWS\System32\Drivers\Cdfs.SYS
Address: 0xF7547000 Size: 63744 File Visible: - Signed: -
Status: -

Name: cdrbsdrv.SYS
Image Path: C:\WINDOWS\System32\Drivers\cdrbsdrv.SYS
Address: 0xF795F000 Size: 12736 File Visible: - Signed: -
Status: -

Name: cdrom.sys
Image Path: C:\WINDOWS\System32\DRIVERS\cdrom.sys
Address: 0xF7677000 Size: 62976 File Visible: - Signed: -
Status: -

Name: CLASSPNP.SYS
Image Path: C:\WINDOWS\System32\DRIVERS\CLASSPNP.SYS
Address: 0xF74C7000 Size: 53248 File Visible: - Signed: -
Status: -

Name: disk.sys
Image Path: disk.sys
Address: 0xF74B7000 Size: 36352 File Visible: - Signed: -
Status: -

Name: drmk.sys
Image Path: C:\WINDOWS\system32\drivers\drmk.sys
Address: 0xF7697000 Size: 61440 File Visible: - Signed: -
Status: -

Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xF5917000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7A3F000 Size: 8192 File Visible: No Signed: -
Status: -

Name: Dxapi.sys
Image Path: C:\WINDOWS\System32\drivers\Dxapi.sys
Address: 0xF5CBB000 Size: 12288 File Visible: - Signed: -
Status: -

Name: dxg.sys
Image Path: C:\WINDOWS\System32\drivers\dxg.sys
Address: 0xBF9C3000 Size: 73728 File Visible: - Signed: -
Status: -

Name: dxgthk.sys
Image Path: C:\WINDOWS\System32\drivers\dxgthk.sys
Address: 0xF7A9B000 Size: 4096 File Visible: - Signed: -
Status: -

Name: e100b325.sys
Image Path: C:\WINDOWS\System32\DRIVERS\e100b325.sys
Address: 0xF73A2000 Size: 158720 File Visible: - Signed: -
Status: -

Name: eeCtrl.sys
Image Path: C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys
Address: 0xF5A09000 Size: 385024 File Visible: - Signed: -
Status: -

Name: EraserUtilRebootDrv.sys
Image Path: C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys
Address: 0xF59EC000 Size: 118784 File Visible: - Signed: -
Status: -

Name: fallback.sys
Image Path: C:\WINDOWS\system32\DRIVERS\fallback.sys
Address: 0xF3B7A000 Size: 289888 File Visible: - Signed: -
Status: -

Name: Fastfat.SYS
Image Path: C:\WINDOWS\System32\Drivers\Fastfat.SYS
Address: 0xF35F3000 Size: 143744 File Visible: - Signed: -
Status: -

Name: faxnt.sys
Image Path: C:\WINDOWS\system32\DRIVERS\faxnt.sys
Address: 0xF39C1000 Size: 199712 File Visible: - Signed: -
Status: -

Name: fdc.sys
Image Path: C:\WINDOWS\System32\DRIVERS\fdc.sys
Address: 0xF778F000 Size: 27392 File Visible: - Signed: -
Status: -

Name: Fips.SYS
Image Path: C:\WINDOWS\System32\Drivers\Fips.SYS
Address: 0xF75B7000 Size: 44544 File Visible: - Signed: -
Status: -

Name: flpydisk.sys
Image Path: C:\WINDOWS\System32\DRIVERS\flpydisk.sys
Address: 0xF77D7000 Size: 20480 File Visible: - Signed: -
Status: -

Name: fltmgr.sys
Image Path: fltmgr.sys
Address: 0xBAF49000 Size: 129792 File Visible: - Signed: -
Status: -

Name: Fs_Rec.SYS
Image Path: C:\WINDOWS\System32\Drivers\Fs_Rec.SYS
Address: 0xF79C5000 Size: 7936 File Visible: - Signed: -
Status: -

Name: fsksnt.sys
Image Path: C:\WINDOWS\system32\DRIVERS\fsksnt.sys
Address: 0xF3B5D000 Size: 115776 File Visible: - Signed: -
Status: -

Name: ftdisk.sys
Image Path: ftdisk.sys
Address: 0xBAF81000 Size: 125056 File Visible: - Signed: -
Status: -

Name: hal.dll
Image Path: C:\WINDOWS\system32\hal.dll
Address: 0x806EE000 Size: 131840 File Visible: - Signed: -
Status: -

Name: HIDCLASS.SYS
Image Path: C:\WINDOWS\System32\DRIVERS\HIDCLASS.SYS
Address: 0xF7567000 Size: 36864 File Visible: - Signed: -
Status: -

Name: HIDPARSE.SYS
Image Path: C:\WINDOWS\System32\DRIVERS\HIDPARSE.SYS
Address: 0xF77EF000 Size: 28672 File Visible: - Signed: -
Status: -

Name: hidusb.sys
Image Path: C:\WINDOWS\System32\DRIVERS\hidusb.sys
Address: 0xF7937000 Size: 10368 File Visible: - Signed: -
Status: -

Name: HSF_CNXT.sys
Image Path: C:\WINDOWS\system32\DRIVERS\HSF_CNXT.sys
Address: 0xF73EF000 Size: 551168 File Visible: - Signed: -
Status: -

Name: HTTP.sys
Image Path: C:\WINDOWS\System32\Drivers\HTTP.sys
Address: 0xF3B1C000 Size: 264832 File Visible: - Signed: -
Status: -

Name: i8042prt.sys
Image Path: C:\WINDOWS\System32\DRIVERS\i8042prt.sys
Address: 0xF7647000 Size: 52480 File Visible: - Signed: -
Status: -

Name: IDSxpx86.sys
Image Path: C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\ipsdefs\20091102.002\IDSxpx86.sys
Address: 0xF5BEC000 Size: 344064 File Visible: - Signed: -
Status: -

Name: imapi.sys
Image Path: C:\WINDOWS\system32\DRIVERS\imapi.sys
Address: 0xF7667000 Size: 42112 File Visible: - Signed: -
Status: -

Name: intelppm.sys
Image Path: C:\WINDOWS\System32\DRIVERS\intelppm.sys
Address: 0xF7617000 Size: 36352 File Visible: - Signed: -
Status: -

Name: ipnat.sys
Image Path: C:\WINDOWS\System32\DRIVERS\ipnat.sys
Address: 0xF5C55000 Size: 152832 File Visible: - Signed: -
Status: -

Name: ipsec.sys
Image Path: C:\WINDOWS\System32\DRIVERS\ipsec.sys
Address: 0xF5D30000 Size: 75264 File Visible: - Signed: -
Status: -

Name: isapnp.sys
Image Path: isapnp.sys
Address: 0xF7487000 Size: 37248 File Visible: - Signed: -
Status: -

Name: k56nt.sys
Image Path: C:\WINDOWS\system32\DRIVERS\k56nt.sys
Address: 0xF3A94000 Size: 391744 File Visible: - Signed: -
Status: -

Name: kbdclass.sys
Image Path: C:\WINDOWS\System32\DRIVERS\kbdclass.sys
Address: 0xF7797000 Size: 24576 File Visible: - Signed: -
Status: -

Name: KDCOM.DLL
Image Path: C:\WINDOWS\system32\KDCOM.DLL
Address: 0xF7987000 Size: 8192 File Visible: - Signed: -
Status: -

Name: kmixer.sys
Image Path: C:\WINDOWS\system32\drivers\kmixer.sys
Address: 0xF2497000 Size: 172416 File Visible: - Signed: -
Status: -

Name: ks.sys
Image Path: C:\WINDOWS\System32\DRIVERS\ks.sys
Address: 0xF736B000 Size: 143360 File Visible: - Signed: -
Status: -

Name: KSecDD.sys
Image Path: KSecDD.sys
Address: 0xBAED1000 Size: 92928 File Visible: - Signed: -
Status: -

Name: MCSTRM.SYS
Image Path: C:\WINDOWS\System32\Drivers\MCSTRM.SYS
Address: 0xF79E5000 Size: 7360 File Visible: - Signed: -
Status: -

Name: mdmxsdk.sys
Image Path: C:\WINDOWS\system32\DRIVERS\mdmxsdk.sys
Address: 0xF3CDE000 Size: 11840 File Visible: - Signed: -
Status: -

Name: mnmdd.SYS
Image Path: C:\WINDOWS\System32\Drivers\mnmdd.SYS
Address: 0xF79C9000 Size: 4224 File Visible: - Signed: -
Status: -

Name: Modem.SYS
Image Path: C:\WINDOWS\System32\Drivers\Modem.SYS
Address: 0xF7787000 Size: 30080 File Visible: - Signed: -
Status: -

Name: MODEMCSA.sys
Image Path: C:\WINDOWS\system32\drivers\MODEMCSA.sys
Address: 0xBADB0000 Size: 16128 File Visible: - Signed: -
Status: -

Name: mouclass.sys
Image Path: C:\WINDOWS\System32\DRIVERS\mouclass.sys
Address: 0xF779F000 Size: 23040 File Visible: - Signed: -
Status: -

Name: MountMgr.sys
Image Path: MountMgr.sys
Address: 0xF7497000 Size: 42368 File Visible: - Signed: -
Status: -

Name: mrxdav.sys
Image Path: C:\WINDOWS\System32\DRIVERS\mrxdav.sys
Address: 0xF3CB1000 Size: 180608 File Visible: - Signed: -
Status: -

Name: mrxsmb.sys
Image Path: C:\WINDOWS\System32\DRIVERS\mrxsmb.sys
Address: 0xF5A67000 Size: 455296 File Visible: - Signed: -
Status: -

Name: Msfs.SYS
Image Path: C:\WINDOWS\System32\Drivers\Msfs.SYS
Address: 0xF780F000 Size: 19072 File Visible: - Signed: -
Status: -

Name: msgpc.sys
Image Path: C:\WINDOWS\System32\DRIVERS\msgpc.sys
Address: 0xF76D7000 Size: 35072 File Visible: - Signed: -
Status: -

Name: mssmbios.sys
Image Path: C:\WINDOWS\System32\DRIVERS\mssmbios.sys
Address: 0xF7977000 Size: 15488 File Visible: - Signed: -
Status: -

Name: Mup.sys
Image Path: Mup.sys
Address: 0xBADFD000 Size: 105344 File Visible: - Signed: -
Status: -

Name: NAVENG.SYS
Image Path: C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20091104.009\NAVENG.SYS
Address: 0xF5D63000 Size: 78208 File Visible: - Signed: -
Status: -

Name: NAVEX15.SYS
Image Path: C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20091104.009\NAVEX15.SYS
Address: 0xF5D9C000 Size: 1316864 File Visible: - Signed: -
Status: -

Name: NDIS.sys
Image Path: NDIS.sys
Address: 0xBAE17000 Size: 182656 File Visible: - Signed: -
Status: -

Name: ndistapi.sys
Image Path: C:\WINDOWS\System32\DRIVERS\ndistapi.sys
Address: 0xF7967000 Size: 10112 File Visible: - Signed: -
Status: -

Name: ndisuio.sys
Image Path: C:\WINDOWS\System32\DRIVERS\ndisuio.sys
Address: 0xF4742000 Size: 14592 File Visible: - Signed: -
Status: -

Name: ndiswan.sys
Image Path: C:\WINDOWS\System32\DRIVERS\ndiswan.sys
Address: 0xF72AF000 Size: 91520 File Visible: - Signed: -
Status: -

Name: NDProxy.SYS
Image Path: C:\WINDOWS\System32\Drivers\NDProxy.SYS
Address: 0xF76F7000 Size: 40576 File Visible: - Signed: -
Status: -

Name: netbios.sys
Image Path: C:\WINDOWS\System32\DRIVERS\netbios.sys
Address: 0xF7597000 Size: 34688 File Visible: - Signed: -
Status: -

Name: netbt.sys
Image Path: C:\WINDOWS\System32\DRIVERS\netbt.sys
Address: 0xF5BC4000 Size: 162816 File Visible: - Signed: -
Status: -

Name: Npfs.SYS
Image Path: C:\WINDOWS\System32\Drivers\Npfs.SYS
Address: 0xF7817000 Size: 30848 File Visible: - Signed: -
Status: -

Name: Ntfs.sys
Image Path: Ntfs.sys
Address: 0xBAE44000 Size: 574976 File Visible: - Signed: -
Status: -

Name: ntoskrnl.exe
Image Path: C:\WINDOWS\system32\ntoskrnl.exe
Address: 0x804D7000 Size: 2189184 File Visible: - Signed: -
Status: -

Name: Null.SYS
Image Path: C:\WINDOWS\System32\Drivers\Null.SYS
Address: 0xF7AAC000 Size: 2944 File Visible: - Signed: -
Status: -

Name: nv4_disp.dll
Image Path: C:\WINDOWS\System32\nv4_disp.dll
Address: 0xBF9D5000 Size: 4247552 File Visible: - Signed: -
Status: -

Name: nv4_mini.sys
Image Path: C:\WINDOWS\system32\DRIVERS\nv4_mini.sys
Address: 0xBAC3E000 Size: 1465312 File Visible: - Signed: -
Status: -

Name: omci.sys
Image Path: C:\WINDOWS\system32\DRIVERS\omci.sys
Address: 0xF77C7000 Size: 17088 File Visible: - Signed: -
Status: -

Name: parport.sys
Image Path: C:\WINDOWS\System32\DRIVERS\parport.sys
Address: 0xF738E000 Size: 80128 File Visible: - Signed: -
Status: -

Name: PartMgr.sys
Image Path: PartMgr.sys
Address: 0xF770F000 Size: 19712 File Visible: - Signed: -
Status: -

Name: ParVdm.SYS
Image Path: C:\WINDOWS\System32\Drivers\ParVdm.SYS
Address: 0xF79E3000 Size: 6784 File Visible: - Signed: -
Status: -

Name: pci.sys
Image Path: pci.sys
Address: 0xBAFA0000 Size: 68224 File Visible: - Signed: -
Status: -

Name: pciide.sys
Image Path: pciide.sys
Address: 0xF7A4F000 Size: 3328 File Visible: - Signed: -
Status: -

Name: PCIIDEX.SYS
Image Path: C:\WINDOWS\System32\DRIVERS\PCIIDEX.SYS
Address: 0xF7707000 Size: 28672 File Visible: - Signed: -
Status: -

Name: PnpManager
Image Path: \Driver\PnpManager
Address: 0x804D7000 Size: 2189184 File Visible: - Signed: -
Status: -

Name: portcls.sys
Image Path: C:\WINDOWS\system32\drivers\portcls.sys
Address: 0xF72C6000 Size: 147456 File Visible: - Signed: -
Status: -

Name: psched.sys
Image Path: C:\WINDOWS\System32\DRIVERS\psched.sys
Address: 0xF729E000 Size: 69120 File Visible: - Signed: -
Status: -

Name: ptilink.sys
Image Path: C:\WINDOWS\System32\DRIVERS\ptilink.sys
Address: 0xF77AF000 Size: 17792 File Visible: - Signed: -
Status: -

Name: rasacd.sys
Image Path: C:\WINDOWS\System32\DRIVERS\rasacd.sys
Address: 0xF7957000 Size: 8832 File Visible: - Signed: -
Status: -

Name: rasl2tp.sys
Image Path: C:\WINDOWS\System32\DRIVERS\rasl2tp.sys
Address: 0xF76A7000 Size: 51328 File Visible: - Signed: -
Status: -

Name: raspppoe.sys
Image Path: C:\WINDOWS\System32\DRIVERS\raspppoe.sys
Address: 0xF76B7000 Size: 41472 File Visible: - Signed: -
Status: -

Name: raspptp.sys
Image Path: C:\WINDOWS\System32\DRIVERS\raspptp.sys
Address: 0xF76C7000 Size: 48384 File Visible: - Signed: -
Status: -

Name: raspti.sys
Image Path: C:\WINDOWS\System32\DRIVERS\raspti.sys
Address: 0xF77B7000 Size: 16512 File Visible: - Signed: -
Status: -

Name: RAW
Image Path: \FileSystem\RAW
Address: 0x804D7000 Size: 2189184 File Visible: - Signed: -
Status: -

Name: rdbss.sys
Image Path: C:\WINDOWS\System32\DRIVERS\rdbss.sys
Address: 0xF5AD7000 Size: 175744 File Visible: - Signed: -
Status: -

Name: RDPCDD.sys
Image Path: C:\WINDOWS\System32\DRIVERS\RDPCDD.sys
Address: 0xF79CB000 Size: 4224 File Visible: - Signed: -
Status: -

Name: redbook.sys
Image Path: C:\WINDOWS\System32\DRIVERS\redbook.sys
Address: 0xF7687000 Size: 57600 File Visible: - Signed: -
Status: -

Name: rksample.sys
Image Path: C:\WINDOWS\system32\DRIVERS\rksample.sys
Address: 0xF7637000 Size: 59392 File Visible: - Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xF3000000 Size: 49152 File Visible: No Signed: -
Status: -

Name: secdrv.sys
Image Path: C:\WINDOWS\System32\DRIVERS\secdrv.sys
Address: 0xF3D76000 Size: 40960 File Visible: - Signed: -
Status: -

Name: serenum.sys
Image Path: C:\WINDOWS\System32\DRIVERS\serenum.sys
Address: 0xF795B000 Size: 15744 File Visible: - Signed: -
Status: -

Name: serial.sys
Image Path: C:\WINDOWS\System32\DRIVERS\serial.sys
Address: 0xF7657000 Size: 64512 File Visible: - Signed: -
Status: -

Name: smwdm.sys
Image Path: C:\WINDOWS\system32\drivers\smwdm.sys
Address: 0xF72EA000 Size: 527360 File Visible: - Signed: -
Status: -

Name: SOAR.SYS
Image Path: C:\WINDOWS\system32\DRIVERS\SOAR.SYS
Address: 0xF7627000 Size: 45056 File Visible: - Signed: -
Status: -

Name: spkpnt.sys
Image Path: C:\WINDOWS\system32\DRIVERS\spkpnt.sys
Address: 0xF390F000 Size: 73248 File Visible: - Signed: -
Status: -

Name: sr.sys
Image Path: sr.sys
Address: 0xBAF37000 Size: 73472 File Visible: - Signed: -
Status: -

Name: SRTSP.SYS
Image Path: C:\WINDOWS\System32\Drivers\NAV\1007020.00B\SRTSP.SYS
Address: 0xF5EDE000 Size: 339968 File Visible: - Signed: -
Status: -

Name: SRTSPX.SYS
Image Path: C:\WINDOWS\system32\drivers\NAV\1007020.00B\SRTSPX.SYS
Address: 0xF7577000 Size: 36992 File Visible: - Signed: -
Status: -

Name: srv.sys
Image Path: C:\WINDOWS\System32\DRIVERS\srv.sys
Address: 0xF3A1A000 Size: 333952 File Visible: - Signed: -
Status: -

Name: swenum.sys
Image Path: C:\WINDOWS\System32\DRIVERS\swenum.sys
Address: 0xF79BB000 Size: 4352 File Visible: - Signed: -
Status: -

Name: SYMEFA.SYS
Image Path: SYMEFA.SYS
Address: 0xBAEE8000 Size: 323584 File Visible: No Signed: -
Status: -

Name: SYMEVENT.SYS
Image Path: C:\WINDOWS\system32\Drivers\SYMEVENT.SYS
Address: 0xF5D77000 Size: 151552 File Visible: - Signed: -
Status: -

Name: SYMFW.SYS
Image Path: C:\WINDOWS\System32\Drivers\NAV\1007020.00B\SYMFW.SYS
Address: 0xF5C40000 Size: 83200 File Visible: - Signed: -
Status: -

Name: SYMIDS.SYS
Image Path: C:\WINDOWS\System32\Drivers\NAV\1007020.00B\SYMIDS.SYS
Address: 0xF7827000 Size: 26368 File Visible: - Signed: -
Status: -

Name: SymIM.sys
Image Path: C:\WINDOWS\system32\DRIVERS\SymIM.sys
Address: 0xF77BF000 Size: 29696 File Visible: - Signed: -
Status: -

Name: SYMNDIS.SYS
Image Path: C:\WINDOWS\System32\Drivers\NAV\1007020.00B\SYMNDIS.SYS
Address: 0xF781F000 Size: 29696 File Visible: - Signed: -
Status: -

Name: SYMTDI.SYS
Image Path: C:\WINDOWS\System32\Drivers\NAV\1007020.00B\SYMTDI.SYS
Address: 0xF5C7B000 Size: 210432 File Visible: - Signed: -
Status: -

Name: sysaudio.sys
Image Path: C:\WINDOWS\system32\drivers\sysaudio.sys
Address: 0xF377F000 Size: 60800 File Visible: - Signed: -
Status: -

Name: tcpip.sys
Image Path: C:\WINDOWS\System32\DRIVERS\tcpip.sys
Address: 0xF5CD7000 Size: 361600 File Visible: - Signed: -
Status: -

Name: TDI.SYS
Image Path: C:\WINDOWS\System32\DRIVERS\TDI.SYS
Address: 0xF77A7000 Size: 20480 File Visible: - Signed: -
Status: -

Name: termdd.sys
Image Path: C:\WINDOWS\System32\DRIVERS\termdd.sys
Address: 0xF76E7000 Size: 40704 File Visible: - Signed: -
Status: -

Name: tonesnt.sys
Image Path: C:\WINDOWS\system32\DRIVERS\tonesnt.sys
Address: 0xF3D06000 Size: 50688 File Visible: - Signed: -
Status: -

Name: update.sys
Image Path: C:\WINDOWS\System32\DRIVERS\update.sys
Address: 0xF71A0000 Size: 384768 File Visible: - Signed: -
Status: -

Name: usbccgp.sys
Image Path: C:\WINDOWS\System32\DRIVERS\usbccgp.sys
Address: 0xF77DF000 Size: 32128 File Visible: - Signed: -
Status: -

Name: USBD.SYS
Image Path: C:\WINDOWS\System32\DRIVERS\USBD.SYS
Address: 0xF79C1000 Size: 8192 File Visible: - Signed: -
Status: -

Name: usbehci.sys
Image Path: C:\WINDOWS\system32\DRIVERS\usbehci.sys
Address: 0xF777F000 Size: 30208 File Visible: - Signed: -
Status: -

Name: usbhub.sys
Image Path: C:\WINDOWS\System32\DRIVERS\usbhub.sys
Address: 0xF74F7000 Size: 59520 File Visible: - Signed: -
Status: -

Name: USBPORT.SYS
Image Path: C:\WINDOWS\System32\DRIVERS\USBPORT.SYS
Address: 0xBAC06000 Size: 147456 File Visible: - Signed: -
Status: -

Name: usbprint.sys
Image Path: C:\WINDOWS\System32\DRIVERS\usbprint.sys
Address: 0xF77E7000 Size: 25856 File Visible: - Signed: -
Status: -

Name: usbscan.sys
Image Path: C:\WINDOWS\System32\DRIVERS\usbscan.sys
Address: 0xF7933000 Size: 15104 File Visible: - Signed: -
Status: -

Name: usbuhci.sys
Image Path: C:\WINDOWS\System32\DRIVERS\usbuhci.sys
Address: 0xF7777000 Size: 20608 File Visible: - Signed: -
Status: -

Name: v124nt.sys
Image Path: C:\WINDOWS\system32\DRIVERS\v124nt.sys
Address: 0xF3847000 Size: 490336 File Visible: - Signed: -
Status: -

Name: vga.sys
Image Path: C:\WINDOWS\System32\drivers\vga.sys
Address: 0xF7807000 Size: 20992 File Visible: - Signed: -
Status: -

Name: VIDEOPRT.SYS
Image Path: C:\WINDOWS\system32\DRIVERS\VIDEOPRT.SYS
Address: 0xBAC2A000 Size: 81920 File Visible: - Signed: -
Status: -

Name: VolSnap.sys
Image Path: VolSnap.sys
Address: 0xF74A7000 Size: 52352 File Visible: - Signed: -
Status: -

Name: wanarp.sys
Image Path: C:\WINDOWS\System32\DRIVERS\wanarp.sys
Address: 0xF7587000 Size: 34560 File Visible: - Signed: -
Status: -

Name: watchdog.sys
Image Path: C:\WINDOWS\System32\watchdog.sys
Address: 0xF786F000 Size: 20480 File Visible: - Signed: -
Status: -

Name: wdmaud.sys
Image Path: C:\WINDOWS\system32\drivers\wdmaud.sys
Address: 0xF35DE000 Size: 83072 File Visible: - Signed: -
Status: -

Name: Win32k
Image Path: \Driver\Win32k
Address: 0xBF800000 Size: 1847296 File Visible: - Signed: -
Status: -

Name: win32k.sys
Image Path: C:\WINDOWS\System32\win32k.sys
Address: 0xBF800000 Size: 1847296 File Visible: - Signed: -
Status: -

Name: WMILIB.SYS
Image Path: C:\WINDOWS\System32\DRIVERS\WMILIB.SYS
Address: 0xF7989000 Size: 8192 File Visible: - Signed: -
Status: -

Name: WMIxWDM
Image Path: \Driver\WMIxWDM
Address: 0x804D7000 Size: 2189184 File Visible: - Signed: -
Status: -

Edited by ForcesUndivided, 04 November 2009 - 11:42 PM.


#4 garmanma

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Posted 05 November 2009 - 06:26 PM

Can you open the Run box and type taskmgr then OK
What happens?

Found this
http://windowsxp.mvps.org/Taskmanager_error.htm

You might also want to try a system restore

Edited by garmanma, 06 November 2009 - 06:50 PM.

Mark
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#5 ForcesUndivided

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Posted 05 November 2009 - 07:01 PM

Howdy,

I typed taslmgr, as you requested, but also tried taskmgr as well and unfortunately no dice (no, I'm not being a wise guy, just thorough)...it stated in a new window:

taskmgr
"RED X" Windows cannot find 'taskmgr'. Make sure you typed the name correctly, and then try again. To search for a file, click Start button, then click Search.

Same results for taslmgr.

I did some online research last night and located where the taskmgr should be located in my registry but did not find it (and I just looked, didn't touch anything). I got to tab where it listed Name, and directly under it - ab (default), next column was Type, directly under it REG_SZ, and the final column being Data, directly under it - (value not set). However I did not find another listing below these values, couldn't verify if the task manager had been disabled (i.e. = DisableTaskMgr REG_DWORD 0x00000001 (1)) . It's as if I don't have one?

On a side note my Norton Antivirus 2009 is up in 22 days and this issue began after I declined to automatically "renew" the subscription (I always buy the disc version). It's just seems funny that once I clicked the "remind me later" regarding the subscription renewal I noticed this issue. Probably just a coincidence but the timing is interesting, I mean Norton wouldn't have deleted my task manager thinking it a virus. Or would it?

I appreciate all you assistance and look forward to your thoughts. Take care, keep the faith brother! :thumbsup:

Oh, I ran some other diagnostics yesterday that requested I temporarily turn off the "system restore" to run a scan so I don't have any restore dates earlier than the 3rd (not too bright on my part, oops). I hope I can just reinstall the task manager if need be, if that's the issue. Did you see anything in the previous post? (Malware, worm, virus)

Edited by ForcesUndivided, 05 November 2009 - 09:25 PM.


#6 garmanma

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Posted 06 November 2009 - 06:56 PM

It was taskmgr. My mistake for not checking what I post

Let's start over


:inlove:
Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the report in your next reply.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.



------------------------------------

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled


==========================

:flowers:

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

:thumbsup:
SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
    First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.


===================================

:trumpet:
Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#7 ForcesUndivided

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Posted 06 November 2009 - 10:34 PM

Thanks for all your assistance, you know all the neat little tools. I have listed the results below, steps 1-3, unfortunately step 4 Dr. Web Cureit is in Russian. I actually took Russian in high school but I'm rusty and wonder if you know of a trusted English site I could download it off. Thus far nothing has been detected...

Step 1

Malwarebytes' Anti-Malware 1.41
Database version: 3113
Windows 5.1.2600 Service Pack 3

11/6/2009 8:01:13 PM
mbam-log-2009-11-06 (20-01-13).txt

Scan type: Quick Scan
Objects scanned: 105195
Time elapsed: 7 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Step 2

ATF cleaner ran just fine.


Step 3

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/06/2009 at 10:08 PM

Application Version : 4.29.1004

Core Rules Database Version : 4242
Trace Rules Database Version: 2138

Scan type : Complete Scan
Total Scan Time : 01:53:48

Memory items scanned : 229
Memory threats detected : 0
Registry items scanned : 5143
Registry threats detected : 0
File items scanned : 49910
File threats detected : 0


Just let me know about the Dr. Web Cureit. :thumbsup:

#8 garmanma

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Posted 07 November 2009 - 05:49 PM

The site comes up fine for me
http://www.freedrweb.com/cureit/

It could be an infection redirecting you


Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:step : Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#9 ForcesUndivided

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Posted 07 November 2009 - 07:33 PM

Howdy Partner,

Thanks for being so patient, sorry for being such a pain, but I do really appreciate all you assistance.

I used the new link you provided for Dr. Web Cureit but it is still coming up in Russian. It seems to be the right site, just the wrong language.

I have posted the result you requested below. Thanks again! :thumbsup:

Running from: C:\Documents and Settings\Jason\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Jason\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...


Finished!


Volume in drive C has no label.
Volume Serial Number is C0D5-3B69

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 02:56 AM 180,224 scecli.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 02:56 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 02:56 AM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 07:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 07:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 07:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

04/13/2008 07:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\system32

04/13/2008 07:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

04/13/2008 07:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32\dllcache

04/13/2008 07:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\system32\dllcache

04/13/2008 07:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32\dllcache

04/13/2008 07:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Total Files Listed:
12 File(s) 2,576,896 bytes
0 Dir(s) 62,710,706,176 bytes free

Edited by ForcesUndivided, 07 November 2009 - 07:34 PM.


#10 garmanma

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Posted 08 November 2009 - 07:32 PM

I do not think this is caused by an infection, but I cannot be sure
First have a look through here:
http://www.pchell.com/support/taskmanagerdisabled.shtml

If you still want to pursue the infection route, I suggest you submit a DDS / HJT log


Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

You will also be instructed to create a Root Repeal Log. Use the one you already ran

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

The HJT team is very busy and it will take awhile to get to your post
Please be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#11 ForcesUndivided

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Posted 08 November 2009 - 09:06 PM

Howdy,

Thanks of all your assistance. I looked at the link provided but none of the options produced any fruit. My Norton AntiVirus is picking up a "Bloodhood.Unknown" on each start up, meaning it detects something on my system with "virus like" qualities but it is not a "known" virus so it doesn't know what to do with it (doesn't log it in the history either, nothing, just on box stating it found it, no log). This happened once before when I downloaded Ad-Aware, it noticed its abililty "read" and called it a virus, I removed the program, problem solved. Due to this I think my issue might still be a virus/malware; I haven't downloaded any programs lately, just Windows XP updates.

I will submit the Hijack This log on other thread noting you referred me but did not feel it was necessary.

Thank again, you've done me a great service, time is a valuable thing and I appreciate your candor. Keep the faith! :thumbsup:

#12 Orange Blossom

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Posted 08 November 2009 - 11:14 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/270147/task-manager-wont-come-up-with-ctrlaltdelete-ctrlshiftesc-start-run-taskmgr-or-from-right-click-task-bar/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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