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BSOD screen


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#1 toyster17

toyster17

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Posted 02 November 2009 - 11:03 PM

Hi I'm running Windows Vista and recently the past two days or so I've started getting BSOD it seems like twice a day or so. I did add more ram to my laptop but that was about a week ago and this problem just started. In fact, it started right after I installed an update throught 'windows update.' I believe it was "platform update for windows vista." It seems as though the problem started then, though I cannot be certain that's the issue. Anyway, here's what I got from the dump file. Any help would be appreciated.


Microsoft ® Windows Debugger Version 6.11.0001.404 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\Mini110209-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

WARNING: Whitespace at end of path element
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

Executable search path is:
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Machine Name:
Kernel base = 0x81e3a000 PsLoadedModuleList = 0x81f51c70
Debug session time: Mon Nov 2 19:56:26.345 2009 (GMT-7)
System Uptime: 0 days 23:46:32.397
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {82640f5a, ff, 0, 8a6acc03}

Probably caused by : mrxsmb.sys ( mrxsmb!SmbCepCompleteExchangeLite+6e )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 82640f5a, memory referenced
Arg2: 000000ff, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 8a6acc03, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from 81f71868
Unable to read MiSystemVaType memory at 81f51420
82640f5a

CURRENT_IRQL: 0

FAULTING_IP:
Ntfs!NtfsCreateInternalAttributeStream+15f
8a6acc03 668b4802 mov cx,word ptr [eax+2]

ADDITIONAL_DEBUG_TEXT: The trap occurred when interrupts are disabled on the target.

BUGCHECK_STR: DISABLED_INTERRUPT_FAULT

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

TRAP_FRAME: d85c5944 -- (.trap 0xffffffffd85c5944)
ErrCode = 00000000
eax=82640f58 ebx=9e5a4008 ecx=81f72200 edx=00000000 esi=9e5a4098 edi=867f21a0
eip=8a6acc03 esp=d85c59b8 ebp=d85c5a20 iopl=0 nv up di ng nz na po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010082
Ntfs!NtfsCreateInternalAttributeStream+0x15f:
8a6acc03 668b4802 mov cx,word ptr [eax+2] ds:0023:82640f5a=????
Resetting default scope

LAST_CONTROL_TRANSFER: from 8a6acc03 to 81e87fb9

STACK_TEXT:
d85c5944 8a6acc03 badb0d00 00000000 81e0e70c nt!KiTrap0E+0x2e1
d85c5a20 8a658b95 f0849197 9e5a4008 00000001 Ntfs!NtfsCreateInternalAttributeStream+0x15f
d85c5a9d e08a6571 f0849197 d8e5dfc0 00e5dfc0 Ntfs!NtfsOpenSystemFile+0x1ca
WARNING: Frame IP not in any known module. Following frames may be wrong.
d85c5ac1 005238e6 e0000000 28849197 9ee0de4e 0xe08a6571
d85c5ac5 e0000000 28849197 9ee0de4e 000283cd 0x5238e6
d85c5ac9 28849197 9ee0de4e 000283cd f0000000 0xe0000000
d85c5acd 9ee0de4e 000283cd f0000000 00ffffff 0x28849197
d85c5ae1 00c04532 00000000 00b86f50 00000000 mrxsmb!SmbCepCompleteExchangeLite+0x6e
d85c5ae9 00b86f50 00000000 00001000 b1000000 0xc04532
00000000 00000000 00000000 00000000 00000000 0xb86f50


STACK_COMMAND: kb

FOLLOWUP_IP:
mrxsmb!SmbCepCompleteExchangeLite+6e
9ee0de4e 0087078b7e1c add byte ptr [edi+1C7E8B07h],al

SYMBOL_STACK_INDEX: 7

SYMBOL_NAME: mrxsmb!SmbCepCompleteExchangeLite+6e

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: mrxsmb

IMAGE_NAME: mrxsmb.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 49e01923

FAILURE_BUCKET_ID: DISABLED_INTERRUPT_FAULT_mrxsmb!SmbCepCompleteExchangeLite+6e

BUCKET_ID: DISABLED_INTERRUPT_FAULT_mrxsmb!SmbCepCompleteExchangeLite+6e

Followup: MachineOwner
---------

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#2 figgis41

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Posted 04 November 2009 - 11:36 AM

hi,,, uninstall the update in question and see if all is ok,,, also take a look in event viewer for more information on what could be causing the issue,,,, if you still have issues and cant make any progress in event viewer try a system restore to before the issue started and dont install that update when its offered,,, here is a link that will help you a little with blue screen issues
http://www.maximumpc.com/article/features/..._survival_guide
good luck.
Figgis,,,, LUFC




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