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Safe Mode Infinite Loop and Calc.dll error


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23 replies to this topic

#1 emyrn

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Posted 02 November 2009 - 01:20 AM

I think I just royally screwed myself over but here goes. God please tell me I didn't.

My browser is being Hi-jacked through a virus I have no idea how I got. McAfee anti-virus detects a trojan (it was "generic.dx!" something along system path C:\windows\system\calc.dll). McAfee pops up every 20 seconds saying it stopped and removed the virus (of course it hasn't or it wouldn't keep coming up). I run McAfee anti-virus scan. Detects 5 things but never shows me the results when it finishes. I go online and download Malware's AntiByte software as I know I have a serious problem.

After installing it, I cannot get the software to start. After many continuous reboots I decide to try and access Safe Mode. I use the F8 method but get a blue screen error and have to reboot. So here is where I make my mistake and should have just used system restore first but...I boot up windows, go to Run...Msconfig...set to boot in safe mode. Computer reboots. It gives me a blue screen error. I turn off and restart computer but when I make my selection start Windows Normally it gives me a blue screen, no doubt due to it being told in Msconfig to boot in safe mode.

Troublesome and panic mode ensue.

Editing to add what I've changed:

I find the instructions on this site for Windows Recovery here. I follow the renaming instructions for the boot.ini file, exit out of the Windows Recovery, remove the CD and reboot which brings me to the current problem:

"Windows could not start because the following file is missing or corrupt: <Windows Root>\system32\hal.dll. Please reinstall a copy of the above file."

What did I miss? or What's my next step? I am now officially confused again, though I did learn never use Msconfig to boot in safe mode.

Edited by emyrn, 02 November 2009 - 02:40 AM.


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#2 Romeo29

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Posted 02 November 2009 - 09:07 AM

In Recovery Console rename the boot.ini back and try to boot into Last known Good configuration after pressing F8 at computer startup.

In these cases, the best approach from my personal experience is to use a linux live cd/usb stick to edit the boot.ini. Quick and easy. You can also attach the hard disk to another computer as slave drive and then edit the boot.ini

Edited by Romeo29, 02 November 2009 - 09:12 AM.


#3 AustrAlien

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Posted 02 November 2009 - 09:40 AM

I find the instructions on this site for Windows Recovery here. I follow the renaming instructions for the boot.ini file, exit out of the Windows Recovery, remove the CD and reboot which brings me to the current problem: "Windows could not start because the following file is missing or corrupt: <Windows Root>\system32\hal.dll. Please reinstall a copy of the above file."

Reverse the changes that you have made, by doing the following ...
Download Puppy Linux (105MB)
http://www.puppylinux.org/

When you have Puppy Linux burned to a CD, boot from the CD.
Load Puppy Linux into memory and use as a LIVE CD operating system: Do not install.

Navigate to C:\Boot.ini.bak, the file that you have recently renamed.
Open the file: It is simply a text file, so use a text editor within Puppy Linux to open the file.
Delete the following switch: /safeboot:minimal
Save the file and close it.
Now rename the file to boot.ini
Exit Puppy Linux and remove the CD.

Start your Windows system. Does it start normally, albeit with malware?

(If in any doubt, copy the content of the boot.ini file and post it here.)
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#4 Romeo29

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Posted 02 November 2009 - 12:43 PM

BTW, when you are in Linux or in XP Recovery Console you can also try to delete C:\windows\system\calc.dll
In RC, type del C:\windows\system\calc.dll
In Linux, just select the file and hit Del on your keyboard.

Tip: In Puppy Linux you need to first mount the partition first.

#5 emyrn

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Posted 02 November 2009 - 01:34 PM

I'm still getting the missing file message. Suggestions?

I followed all the above steps for Puppy Linux. When I rebooted it prompted me to save my settings, files, everything. Should I have selected save to file or whatever the save option was?

Edited by emyrn, 02 November 2009 - 01:56 PM.


#6 joseibarra

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Posted 02 November 2009 - 01:46 PM

It is good that you built a RC CD and got it to boot.

When RC boots you should be in the c:\windows folder and the prompt should be:

c:\windows

Enter this command being mindful that there is a space between the cd and the backslash to get to the root folder:

cd \

The prompt should now be:

c:\

XP will complain but still boot without a boot.ini (under most circumstances), so rename the boot.ini. If you already renamed, this may fail, but continue:

rename boot.ini boot.ini.bak

Then be sure there is no boot.ini in c:\ by entering:

dir boot.ini

The message should be:

No matching files were found

An often overlooked recommendation when systems do not boot is to verify the integrity of your file system with chkdsk /r and let it finish running.

It makes no sense to try to manipulate any files if your file system has a problem and I don't know the equivalent in a Linux environment. This should be the first thing to do.

From the RC prompt, run:

chkdsk c: /r

If any of the above commands complain or fail, you need to stop and figure out why.

When you reboot, notice if XP complains about a missing boot.ini file or not.

Reboot and report back.

There is no calc.dll on my XP system, so we can worry about that later.

Edited by joseibarra, 02 November 2009 - 01:47 PM.

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#7 emyrn

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Posted 02 November 2009 - 02:04 PM

I haven't run check disk yet but I had already did that first half and got the error message:

"Windows could not start because the following file is missing or corrupt: <Windows Root>\system32\hal.dll. Please reinstall a copy of the above file."

I just noticed though that before the above error appears it says Invalid boot.ini file.

Edited by emyrn, 02 November 2009 - 03:55 PM.


#8 emyrn

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Posted 02 November 2009 - 04:16 PM

Just so those reading this thread are clear on what I have done so far, here is where I am currently at:


@AustrAlien - I burned the Linux program, followed the instructions, edited the Boot.ini.bak file, removed the section you mentioned and renamed it Boot.ini. When I went to reboot the computer I still got this error message:

The screen flashed "Invalid Boot.ini" file before vanishing to be replaced with:

"Windows could not start because the following file is missing or corrupt: <Windows Root>\system32\hal.dll. Please reinstall a copy of the above file."


@Josei - I ran the chkdsk and it finished with the following results: 58556924 kb total disk space. 15050768 kb are available. 4096 bytes in each allocation unit. 14639231 total allocation units on disk. 3762692 allocation units available on disk.

I am not sure the purpose of running the chkdsk but it went through and finished fine. If I reboot I get the same error message I listed above for AustrAlien. Your steps for changing the boot directory I already did, which is what brought about the above error message in the first place and caused me to run Linux and follow AustrAlien's instructions. The result being I am still stuck with this error message.


I currently have the boot file named Boot.ini again as the Boot.ini.bak rename did not help resolve anything and I could not get to Windows.

Using the Dir command gave me these results:

Directory of C:\boot.ini. No matching filed were found.

Directory of C:\windows\boot.ini. 1 File found.


Here are my questions:

From the dir results it says the boot.ini file is C:\windows\boot.ini. When I originally renamed the boot.ini file to boot.ini.bak did I accidently rename it in the C:\windows folder? Then when I renamed it again back to boot.ini using Linux it stayed in the C:\Windows folder?

Is the Boot.ini file in the right spot now or should it be C:\boot, not C:\windows\boot?

If it is in the wrong spot, how do I fix it?

If it is in the right spot, what the hell do I do to get rid of that hal.dll error?

Edited by emyrn, 02 November 2009 - 04:19 PM.


#9 AustrAlien

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Posted 02 November 2009 - 04:24 PM

Do not worry about the hal.dll message ... that is likely to be a furphy.

I have no idea how the boot.ini file got into the Windows directory, but it needs to be in the root ...

Do this ...
Boot into Puppy Linux.
Copy the boot.ini file and then paste a copy to the C: drive, such that the file path looks like this ..

C:\boot.ini

Exit Puppy and remove the CD.
Start the system normally. What happens now?

Edited by AustrAlien, 02 November 2009 - 04:25 PM.

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#10 emyrn

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Posted 02 November 2009 - 04:38 PM

I am back in Windows Now! Yay!

I think I know why I wound up with my Boot.ini file in my Windows folder. When I opened the RC it dumps you to C:\Windows file. I did my rename of the boot.ini file while in that C: sub-folder which somehow placed the rename in that sub-directory. I missed on the instructions that it was supossed to just be the C:\. I didn't realize i had to actually change to the C:\ before renaming. That is the only logical step I did that would have caused the file to appear there.


So should I delete the Boot.ini file in the Windows folder now? or leave it? Will it cause any problems leaving it?

And now we can also work on the virus issues themselves. Should I create a new thread, go to the Malware section or continue on here?

#11 AustrAlien

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Posted 02 November 2009 - 04:39 PM

I followed all the above steps for Puppy Linux. When I rebooted it prompted me to save my settings, files, everything. Should I have selected save to file or whatever the save option was?

It doesn't really matter .... BUT ..... if you select to "save", it will save the basic files to your hard drive, and make future booting with the Puppy Linux CD much faster.

Edited by AustrAlien, 02 November 2009 - 04:45 PM.

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#12 AustrAlien

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Posted 02 November 2009 - 04:44 PM

I am back in Windows Now! Yay!

Yay! indeed, I hear the relieved cries in chorus .... VERY GOOD!

You said: "So should I delete the Boot.ini file in the Windows folder now?"
Yes.

You said: "Should I create a new thread, go to the Malware section or continue on here?"
Continue in this thread: I will arrange to have a moderator move this thread into the "Am I Infected" forum and we can continue there!

Edited by AustrAlien, 02 November 2009 - 04:46 PM.

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#13 joseibarra

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Posted 02 November 2009 - 05:05 PM

Good.

So, do you have a good boot.ini file now or do you need to make one?

I would delete the boot.ini and/or boot.ini.bak from the c:\windows folder - it does not belong there and might confuse things later.

Here are some good scans to run if you think you have a problem with malicious software, or even if you don't:

Download, install, update and do a full scan with these free malware detection programs:

Malwarebytes (MBAM): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

They can be uninstalled later if desired.

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#14 garmanma

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Posted 02 November 2009 - 06:51 PM

Welcome to BC
As already suggested


:trumpet:
Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the report in your next reply.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.



------------------------------------

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled

======================================

:flowers:

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

:thumbsup:
SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
    First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

==========================

Step4:
Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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#15 emyrn

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Posted 02 November 2009 - 08:38 PM

I installed and updated all the above mentioned programs. Also, I want to mention that I have been unable to delete the boot.ini duplicate in the Windows folder. I can't find the file when I search for it under Windows Explorer and when I use Puppy Linux boot CD I see the file but it won't let me delete it as it says Read Only. So if it's not going to be an issue, I can leave it alone for now.

As for the steps you listed Garman, I managed to scan with Malwarebyte and do step 2 with ATF. I am still unable to enter Safe Mode without my computer crashing so I don't know how you want me to proceed on the other programs.

Here's Malwarebyte Report:

Malwarebytes' Anti-Malware 1.41
Database version: 3090
Windows 5.1.2600 Service Pack 3

11/2/2009 8:10:41 PM
mbam-log-2009-11-02 (20-10-41).txt

Scan type: Quick Scan
Objects scanned: 105758
Time elapsed: 12 minute(s), 10 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\calc (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\calc (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Jonathan Coyle\Start Menu\Programs\Startup\scandisk.lnk (Trojan.Downloader) -> Quarantined and deleted successfully.

Edited by emyrn, 02 November 2009 - 08:39 PM.





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