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Windows VISTA 32 bit Home Premium Problems


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#1 jacqgal

jacqgal

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Posted 01 November 2009 - 09:13 PM

Hello, I want to say first off, THANK YOU to anybody who helps me!

I recently encountered a few problems. I cannot empty my recycle bin. I can't rename files or folders in Word. I've tried to rename my favorites in my favorites bar as well, in IE8, and cannot. I can't create any New Folders at all. I can't drag files.

I tried to run ID Patrol (which I downloaded w/no prob.), even as admin, and it just disappears after it acts like it's going to run.

My computer has been running loudly (that's all I can think of how to describe it like a loud fan running) and I downloaded Process Explorer, and found Mozilla 4.0 running, which I didn't understand because I do not use it, I only use IE8. So I killed the process and instantly the computer hushed and has been quiet since, the first time in a very long time.
This may explain why auditmypc.com reported my browser as Firefox?

I ran a RootRepeal scan which mostly returned "Locked to the Windows API" or "Invisible to the API".

I ran MalwareBytes, it found nothing. Neither does Avast or Comodo.

I have winPatrol running, and it shows an instance of appmgmts running under services with a startup type of Oanual. This is not a typo. It sure doesn't seem right to me.

I am concerned as well because I did some on-line banking and the payments didn't reach their destination (but they weren't deducted from my account either) so I don't know what happened to the transactions.

THANK YOU IN ADVANCE! I am specifically concerned about password stealer/keyloggers in addition to any other potential malware causing these issues.

Edited by jacqgal, 01 November 2009 - 09:16 PM.


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#2 Mr LunchBox

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Posted 02 November 2009 - 02:54 AM

Greetings jacqgal

and

Welcome to Bleeping Computer

Please follow the steps I have outlined below. Make sure you run Root Repeal first then Malwarebytes. Also, when you reply let me know any problems that you are still having.


We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

And also run this.


Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.




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