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Infected with unknown number or malware - ntuser.dll error on log in


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#1 malware_monkey

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Posted 01 November 2009 - 09:05 PM

Hello and thanks in advance for the help. This site is wonderful.

Story:
This computer gives a error on log in that says ntuser.dll error. IE seems to have a search bar installed on it too. I think I see SearchAssistant and FastBrowswerSearch there.

below is the DDS log. Attached are the Attach.txt and ark.txt.

=====================================================================

DDS (Ver_09-10-26.01) - NTFSx86
Run by JOHN SMITH at 19:11:11.71 on Sun 11/01/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_15
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1099 [GMT -5:00]

AV: PC-cillin Internet Security - Virus Protection *On-access scanning enabled* (Updated) {7D2296BC-32CC-4519-917E-52E652474AF5}
FW: PC-cillin Internet Security - Firewall *enabled* {3E790E9E-6A5D-4303-A7F9-185EC20F3EB6}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
E:\ITUNES_SONGS\iTunesHelper.exe
C:\Program Files\MSN Toolbar\Platform\4.0.0316.3\mswinext.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
svchost.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Intel\IntelDH\Intel® Quick Resume Technology Drivers\Elservice.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe
C:\Documents and Settings\JOHN SMITH\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://espn.go.com/
uSearch Bar =
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
BHO: MRI_DISABLED - No File
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: MSN Toolbar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn toolbar\platform\4.0.0316.3\npwinext.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: MSN Toolbar: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\4.0.0316.3\npwinext.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar2.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
TB: {1BB22D38-A411-4B13-A746-C2A4F4EC7344} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [calc] rundll32.exe c:\docume~1\johnsm~1\ntuser.dll,_IWMPEvents@0
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [pccguide.exe] "c:\program files\trend micro\internet security 14\pccguide.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [nwiz] nwiz.exe /install
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "e:\itunes_songs\iTunesHelper.exe"
mRun: [MSN Toolbar] "c:\program files\msn toolbar\platform\4.0.0316.3\mswinext.exe"
StartupFolder: c:\docume~1\johnsm~1\startm~1\programs\startup\scandisk.lnk - c:\windows\system32\rundll32.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\mri_di~1\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\mri_di~1\loadou~1.lnk - c:\program files\belkin\nostromo\nost_LM.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1169581457820
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {A7846ED2-9DE6-4E8A-B116-A8ACEBFA7DB1} - hxxp://rms2.invokesolutions.com/events/bin/6.2.0.1452/MILive.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {D8AA889B-2C65-47C3-8C16-3DCD4EF76A47}
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\johnsm~1\applic~1\mozilla\firefox\profiles\ladr0ovg.default\
FF - prefs.js: browser.startup.homepage - hxxp://espn.go.com/
FF - component: c:\program files\microsoft\search enhancement pack\search helper\firefoxextension\searchhelperextension\components\SEPsearchhelperff.dll
FF - plugin: c:\documents and settings\JOHN SMITH\application data\move networks\plugins\npqmp071505000010.dll
FF - plugin: c:\documents and settings\JOHN SMITH\application data\mozilla\firefox\profiles\ladr0ovg.default\extensions\{e2883e8f-472f-4fb0-9522-ac9bf37916a7}\plugins\np_gp.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - plugin: e:\itunes_songs\mozilla plugins\npitunes.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R2 SeaPort;SeaPort;c:\program files\microsoft\search enhancement pack\seaport\SeaPort.exe [2009-8-7 242048]
R2 Tmntsrv;Trend Micro Real-time Service;c:\progra~1\trendm~1\intern~1\Tmntsrv.exe [2006-9-25 345696]
R2 TmPfw;Trend Micro Personal Firewall;c:\progra~1\trendm~1\intern~1\TmPfw.exe [2006-9-25 923216]
R2 tmpreflt;tmpreflt;c:\windows\system32\drivers\tmpreflt.sys [2006-9-25 36368]
R2 tmproxy;Trend Micro Proxy Service;c:\progra~1\trendm~1\intern~1\tmproxy.exe [2006-9-25 566872]
R2 wlidsvc;Windows Live ID Sign-in Assistant;c:\program files\common files\microsoft shared\windows live\WLIDSVC.EXE [2009-8-18 1529728]
R3 bcgame;Nostromo HID Device Minidriver;c:\windows\system32\drivers\bcgame.sys [2003-7-23 22821]
R3 tmcfw;Trend Micro Common Firewall Service;c:\windows\system32\drivers\TM_CFW.sys [2006-9-25 280392]
S3 getPlusHelper;getPlus® Helper;c:\windows\system32\svchost.exe -k getPlusHelper [2005-8-16 14336]

=============== Created Last 30 ================

2009-11-01 21:27:43 0 d-----w- c:\program files\Spybot - Search & Destroy
2009-10-22 21:36:42 0 d-----w- c:\program files\MSN Toolbar
2009-10-22 21:35:13 0 d-----w- c:\program files\MSN Toolbar Installer
2009-10-20 19:52:14 202072 ----a-r- c:\windows\system32\cpnprt2.cid
2009-10-20 19:51:58 0 d-----w- c:\windows\Cache
2009-10-20 19:51:57 0 d-----w- c:\program files\Coupons

==================== Find3M ====================

2009-09-12 20:02:31 57344 ----a-w- C:\clipstreamsa.dll
2009-09-11 14:18:39 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-11 14:18:39 136192 ------w- c:\windows\system32\dllcache\msv1_0.dll
2009-09-04 21:03:36 58880 ----a-w- c:\windows\system32\msasn1.dll
2009-09-04 21:03:36 58880 ------w- c:\windows\system32\dllcache\msasn1.dll
2009-09-03 22:21:03 130496 ----a-w- c:\windows\HPHins13.dat
2009-08-28 10:35:52 173056 ------w- c:\windows\system32\dllcache\ie4uinit.exe
2009-08-26 08:00:21 247326 ----a-w- c:\windows\system32\strmdll.dll
2009-08-26 08:00:21 247326 ------w- c:\windows\system32\dllcache\strmdll.dll
2009-08-06 23:24:18 327896 ----a-w- c:\windows\system32\dllcache\wucltui.dll
2009-08-06 23:24:18 209632 ----a-w- c:\windows\system32\dllcache\wuweb.dll
2009-08-06 23:24:10 35552 ----a-w- c:\windows\system32\dllcache\wups.dll
2009-08-06 23:24:06 53472 ----a-w- c:\windows\system32\dllcache\wuauclt.exe
2009-08-06 23:24:04 96480 ----a-w- c:\windows\system32\dllcache\cdm.dll
2009-08-06 23:23:54 575704 ----a-w- c:\windows\system32\dllcache\wuapi.dll
2009-08-06 23:23:46 274288 ----a-w- c:\windows\system32\mucltui.dll
2009-08-06 23:23:46 215920 ----a-w- c:\windows\system32\muweb.dll
2009-08-06 23:23:46 1929952 ----a-w- c:\windows\system32\dllcache\wuaueng.dll
2009-08-05 09:01:48 204800 ----a-w- c:\windows\system32\mswebdvd.dll
2009-08-05 09:01:48 204800 ------w- c:\windows\system32\dllcache\mswebdvd.dll
2009-08-05 00:44:46 2189184 ------w- c:\windows\system32\dllcache\ntoskrnl.exe
2009-08-04 23:52:22 1193832 ----a-w- c:\windows\system32\FM20.DLL
2009-08-04 15:13:08 2145280 ----a-w- c:\windows\system32\ntoskrnl.exe
2009-08-04 15:13:08 2145280 ------w- c:\windows\system32\dllcache\ntkrnlmp.exe
2009-08-04 14:20:09 2023936 ----a-w- c:\windows\system32\ntkrnlpa.exe
2009-08-04 14:20:09 2023936 ------w- c:\windows\system32\dllcache\ntkrpamp.exe
2009-08-04 14:20:08 2066048 ------w- c:\windows\system32\dllcache\ntkrnlpa.exe
2007-11-15 22:31:05 2732032 ----a-w- c:\program files\ventrilo-3.0.0-Windows-i386.exe
2007-04-17 20:54:43 2010624 ----a-w- c:\program files\ventrilo-2.3.0-Windows-i386.exe
2008-08-21 11:24:05 16384 --sha-w- c:\windows\system32\config\systemprofile\cookies\index.dat
2008-08-21 11:24:05 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\index.dat
2008-08-21 11:24:00 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008082120080822\index.dat
2008-08-21 11:24:05 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\temporary internet files\content.ie5\index.dat

============= FINISH: 19:11:19.70 ===============

Attached Files



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#2 sempai

sempai

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Posted 08 November 2009 - 06:12 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.  

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine.  Please perform the following scan:
  • Download DDS by sUBs from one of the following links.  Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool.  No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note:  You may have to disable any script protection running if the scan fails to run.  After downloading the tool, disconnect from the internet and disable all antivirus protection.  Run the scan, enable your A/V and reconnect to the internet.  

Information on A/V control HERE

~Semp

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#3 Orange Blossom

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Posted 19 November 2009 - 11:55 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :(
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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