remove backupuser.exe

Please i need help removing backupuser.exe
Does anybody know how i can get rid of this????
i am using Symantec Corporate Edition 10.1. It cant even detect it despite how many times I have scanned.
Please help me. Thank you

Edited by The weatherman, 01 November 2009 - 06:33 PM.
Moved from HijackThis Logs (No log posted) to a more appropriate forum. Tw

Let's do this... Please redownload any indicated software.

Please download TFC by Old Timer and save it to your desktop.
alternate download link

• Save any unsaved work. TFC will close ALL open programs including your browser!
• Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
• Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
• Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Please download RKill by Grinler

Link #1
Link #2
Link #3
Link #4

• Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
• Download Link #1.
• Save it to your Desktop.
• Double click the RKill desktop icon.
  If you are using Vista please right click and run as Admin!
• A black screen will briefly flash indicating a successful run.
• If this does not occur please delete that application and download Link #2.
• Continue process until the tool runs.
• If the tool does not run from any of the links tell me about it.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself.
• Press the OK button to close that box and continue.
• If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
• Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Thanks Rigel,
i downloaded and followed the instructions.
this is a copy of the log from Malwarebytes from the above scan on my computer at work....
Malwarebytes' Anti-Malware 1.40
Database version: 2551
Windows 5.1.2600 Service Pack 3

2/11/2009 3:14:01 PM
mbam-log-2009-11-02 (15-14-01).txt

Scan type: Quick Scan
Objects scanned: 125968
Time elapsed: 16 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

there seems to be no infections, i bet TFC and Rkill must have had gotten rid of the bug. i'll try it on my home computer and tell you the results.

Also run a scan with ESET...

Please perform a scan with Eset Onlinescan (NOD32).
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista Users be sure to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)

• You will see the Terms of Use. Tick the check-box in front of YES, I accept the Terms of Use
• Now click Start.
• You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Insall ActiveX component.
• A new window will appear asking "Do you want to install this software?" (OnlineScanner.cab)".
• Answer Yes to install and download the ActiveX controls that allows the scan to run.
• Click Start. (the Onlinescanner will now prepare itself for running on your pc)
• To do a full-scan, check: "Remove found threats" and "Scan potentially unwanted applications"
• Press Scan to start the online scan. (this could take some time to complete)[/color]
• When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software. Just close the window.
• Now click Start > Run... > type: C:\Program Files\EsetOnlineScanner\log.txt
• The scan results will open in Notepad.
• Copy and paste the log results in your next reply.

Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn\ them back on after you are finished.