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windows xp media center won't boot completely


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#1 woodenshoes

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Posted 01 November 2009 - 05:20 PM

When I start my (dell) pc Windows XP (mce) starts up and after the windows splash screen I get a black screen with the mouse pointer. I can move the mouse around but there is no desktop or icons visible. I tried Safe Mode and that gives me the same problem. Even starting up with the last known working configuration ends with the black screen.

Windows came installed as an OEM version so I don't have the original Windows cd. Only the CD that came with the pc from Dell.

I have the ultimate boot CD but not sure what to use from it. I was thinking maybe Smart Boot Manager but I'm not sure how to use it.

Can anyone help me here please? It is very appreciated.

Thanks
Sylvia


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#2 woodenshoes

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Posted 08 November 2009 - 10:06 AM

In the meantime I tried the repair function from the xp cd and did a bootcfg /rebuild. That didn't help either.
HD diagnostics comes out fine. Tried fixmbr and fixboot.

Anyone any other ideas please?

Thanks

#3 woodenshoes

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Posted 08 November 2009 - 10:07 AM

safe mode is still a black screen with only 'safe mode' in all corners

Edited by woodenshoes, 08 November 2009 - 10:08 AM.


#4 hamluis

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Posted 08 November 2009 - 10:17 AM

If you can run bootcfg /rebuild...then you can run chkdsk /r.

I would try that.

That failing, I would run a diagnostic on the hard drive.

Louis

#5 AustrAlien

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Posted 08 November 2009 - 10:27 AM

Sylvia

Windows Advanced Options Menu
Getting into Windows Safe Mode
http://www.computerhope.com/issues/chsafe.htm

Choose "Last known good configuration that worked", and press the Enter key. The computer will attempt to load Windows.
If Windows does not start, try the same thing again .... and continue trying for 10 times, before you rule that option out as a means of getting your OS up and running again, normally.
Why 10 times? Based on past experience, a successful result is sometimes achieved after several consecutive failed attempts.
--------------------------

Run chkdsk /p from the Recovery Console to check and repair any file system errors.
If any errors are found/repairs made, run chkdsk /p again, and repeat if necessary, until no more errors are found.

Does your system start normally now?
-------------------------

Try the following: There is a good chance that this will fix the issue.
Instructions for an "off-line System Restore", using the XP Recovery Console.
System Restore from Recovery Console
http://2pure.net/index.php?session=0&a...icle=1150238652

Please work carefully and deliberately, one step at a time: It is possible that you could be thwarted at any stage.
If you experience any problem with any step of the procedure, please stop, and post a description/question.

***Please be very exact with reading and typing the commands. They MUST be EXACTLY CORRECT, spaces and all.

Does your system start normally now?

Edited by AustrAlien, 08 November 2009 - 10:32 AM.

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#6 woodenshoes

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Posted 08 November 2009 - 12:43 PM

thanks for you advice. I did the chkdsk /p and it did find some errors. Did it again and came out fine. Restarted the system but it still comes up after the windows splash screen with a black screen and movable mouse pointer. 'sigh'

Tried to reboot into safe mode again and also black screen, mouse pointer and 4 corners Safe Mode listed but no way to do anything either.

I will try the second option 'offline system restore' very carefully and will post any questions I have.

Thanks again !
Sylvia

ps I'm working full-time but I will get back to you as soon as I can.

#7 woodenshoes

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Posted 22 November 2009 - 09:03 AM

THANK YOU SO MUCH !!!

The off-line system restore did the trick!

You are great...

Edited by woodenshoes, 22 November 2009 - 09:28 AM.


#8 AustrAlien

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Posted 22 November 2009 - 09:58 PM

Sylvia,

Pleased to see that things worked out well in the end for you.

Sorry about that little mistake in the instructions that I linked you to. By sheer chance, just now, someone else had the same problem as you did with following those same instructions too. I will endeavor to make sure that does not happen again.

(The command for changing the directory back one level is cd ..
There is a space between cd and the two dots. The space was not present in the instructions.)

Thank you for posting with your good news: That is an excellent result.
Take care.
AustrAlien
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#9 Budapest

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Posted 22 November 2009 - 10:18 PM

I think the command works with or without the space:

cd..
cd ..

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 AustrAlien

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Posted 22 November 2009 - 11:27 PM

I think the command works with or without the space:

cd..
cd ..

Not so Budapest.

I just had to fire up the RC to check it. One works and the other doesn't.

Edited by AustrAlien, 22 November 2009 - 11:27 PM.

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#11 Budapest

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Posted 22 November 2009 - 11:35 PM

I had only checked it at the command prompt.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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