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cannot access gmial or google or firefox startup pages


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2 replies to this topic

#1 sponzi

sponzi

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  • Local time:09:04 PM

Posted 01 November 2009 - 11:36 AM

I have been unable to access GMail, Google, or the FIrefox startup page for several days now. My computer was infected with various things that Norton removed. But this still did not solve the problem. I can access all these sites from another computer on the same network. Can anyone help?

I hope this is the info you need..

I tried running the rootkit program, but got several errors and it would not run.

Thank you!!!

Sheri

dds.txt as follows...

DDS (Ver_09-10-26.01) - NTFSx86
Run by Owner at 11:16:15.39 on Sun 11/01/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1022.385 [GMT -5:00]

AV: Norton AntiVirus *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}

============== Running Processes ===============

C:\WINNT\system32\svchost -k DcomLaunch
svchost.exe
C:\WINNT\System32\svchost.exe -k netsvcs
C:\WINNT\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\Explorer.EXE
C:\Program Files\RegCure\RegCure.exe
C:\WINNT\GWMDMMSG.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
svchost.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINNT\system32\ctfmon.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Update\1.2.183.7\GoogleCrashHandler.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Executive Software\Diskeeper\DkService.exe
C:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe
C:\Program Files\Norton AntiVirus\Norton AntiVirus\Engine\17.1.0.14\ccSvcHst.exe
C:\WINNT\System32\NMSSvc.exe
C:\WINNT\System32\svchost.exe -k imgsvc
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINNT\system32\wscntfy.exe
C:\WINNT\System32\HPZipm12.exe
C:\Program Files\Norton AntiVirus\Norton AntiVirus\Engine\17.1.0.14\ccSvcHst.exe
C:\Program Files\Java\jre1.5.0_09\bin\jucheck.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Owner\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.abraham-quotes.com/
uDefault_Search_URL = hxxp://www.google.com/ie
uDefault_Page_URL = hxxp://www.google.com
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&sourceid=ie7
uInternet Settings,ProxyOverride = localhost;*.local
uURLSearchHooks: H - No File
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
mURLSearchHooks: H - No File
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton antivirus\norton antivirus\engine\17.1.0.14\IPSBHO.DLL
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_09\bin\ssv.dll
TB: {E0E899AB-F487-11D5-8D29-0050BA6940E3} - No File
TB: The Bar: {736fa7b4-0557-11db-95ba-00c09f713765} - c:\program files\the bar\BolotoIEToolbar.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
EB: The Bar: {21b3866c-dd0c-4675-a87c-a62bf21366af} - c:\program files\the bar\BolotoIEToolbar.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\winnt\system32\ctfmon.exe
uRun: [Picasa Media Detector] "c:\program files\picasa2\PicasaMediaDetector.exe"
uRun: [Google Update] "c:\documents and settings\owner\local settings\application data\google\update\GoogleUpdate.exe" /c
mRun: [GWMDMMSG] GWMDMMSG.exe
mRun: [IgfxTray] c:\winnt\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\winnt\system32\hkcmd.exe
mRun: [GWMDMpi] c:\winnt\GWMDMpi.exe
mRun: [Microsoft Works Update Detection] "c:\program files\common files\microsoft shared\works shared\WkUFind.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.5.0_09\bin\jusched.exe"
mRun: [DiskeeperSystray] "c:\program files\executive software\diskeeper\DkIcon.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
dRun: [Install] c:\winnt\system32\config\systemprofile\application data\7268858875\7268858875.bat
dRunOnce: [<NO NAME>]
mExplorerRun: [<NO NAME>] 1 (0x1)
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\acroba~1.lnk - c:\program files\adobe\acrobat 5.0\distillr\AcroTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hppsc2~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hpobnz08.exe
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0009-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_09\bin\ssv.dll
IE: {33C6D76E-368F-4a53-86B9-CE4F4B4B386E} - {736FA7B4-0557-11DB-95BA-00C09F713765} - c:\program files\the bar\BolotoIEToolbar.dll
IE: {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - {DD6687B5-CB43-4211-BFC9-2942CCBDCB3E} - c:\program files\microsoft money\system\mnyside.dll
Trusted Zone: aol.com\free
DPF: DirectAnimation Java Classes - file://c:\winnt\java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\winnt\java\classes\xmldso.cab
DPF: YExplorer1_8US.CAB - hxxp://photos.groups.yahoo.com/ocx/us/yexplorer1_8us.cab
DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxp://supportcenter.rr.com/sdccommon/download/tgctlcm.cab
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://www.apple.com/qtactivex/qtplugin.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - hxxp://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei-3/ZwinkyInitialSetup1.0.1.0.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\yinsthelper.dll
DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} - hxxp://dl.tvunetworks.com/TVUAx.cab
DPF: {41F17733-B041-4099-A042-B518BB6A408C} - hxxp://appldnld.m7z.net/content.info.apple.com/iTunes4/WW/win/019-0312.20050111.MmVrT/iTunesSetup.exe
DPF: {511073AD-BE56-4D43-AE68-93390514385E} - hcp://system/TechTools.CAB
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6662.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1158874613375
DPF: {69EF49E5-FE46-4B92-B5FA-2193AB7A6B8A} - hxxp://www.acclaim.com/cabs/acclaim_v4.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1158876359531
DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} - hcp://system/RunExeActiveX.CAB
DPF: {830690FC-BF2F-47A6-AC2D-330BCB402664} - hxxp://www.skax.net/other/Skype4COM.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_09-windows-i586.cab
DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} - hcp://system/StartFirstControl.CAB
DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - hxxp://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38028.1987268519
DPF: {BD08A9D5-0E5C-4F42-99A3-C0CB5E860557} - hxxp://cdn1.acclaimdownloads.com/solidstateion.cab
DPF: {CAFEEFAC-0015-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_01-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0009-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_09-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_09-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://www.popcap.com/games/popcaploader_v6.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {E5C97835-6865-443E-8C33-671D9C71A6D0} - hxxps://www.clientspace.com/download/RapidocsX.cab
TCP: {93BC5457-F17E-416A-93BC-F39646D1EC2C} = 77.74.48.113
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\winnt\downloaded program files\Skype4COM.dll
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\winnt\system32\WPDShServiceObj.dll
SSODL: zonalifal - {18654348-835b-40e1-9859-2c0b548abae1} -
SSODL: dagakutol - {771f0da5-bd5c-44e4-940f-d823fab18a3c} -
STS: {18654348-835b-40e1-9859-2c0b548abae1}: jugezatag
STS: {8ac497eb-0e06-4b01-882b-dbb8cd6a1f11} - No File
STS: {dde50876-dda5-4984-ba9c-c2a72b4dcbcd} - No File
STS: {dc0b9f16-076d-46b6-944e-84e654d9f4b8} - No File
STS: {162a9dc3-c47b-4204-859f-019735668754} - No File
STS: {64d10cfd-df99-4fbc-a2fd-05ee0119d479} - No File
STS: {b487514e-afed-4a82-aacd-7f395dd2e9c9} - No File
STS: {787f97e1-250f-41f0-8442-cb40472be6a0} - No File
STS: {e139abc6-b8d5-42a4-861a-2360c170b4d8} - No File
STS: {771f0da5-bd5c-44e4-940f-d823fab18a3c}: tokatiluy
STS: {e190ab34-bd67-44cc-a7a3-cf52336f493f} - No File
SEH: Eudora's Shell Extension: {edb0e980-90bd-11d4-8599-0008c7d3b6f8} - c:\eudora~1.2\EuShlExt.dll
LSA: Notification Packages = scecli pulimoyo.dll defowija.dll sulejere.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\owner\applic~1\mozilla\firefox\profiles\l2mf4yks.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - gmail.com
FF - prefs.js: keyword.URL - hxxp://us.yhs.search.yahoo.com/avg/search?fr=yhs-avg&type=yahoo_avg_hs2-tb-web_us&p=
FF - component: c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
FF - plugin: c:\documents and settings\owner\local settings\application data\google\update\1.2.183.7\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre1.5.0_09\bin\NPJava11.dll
FF - plugin: c:\program files\java\jre1.5.0_09\bin\NPJava12.dll
FF - plugin: c:\program files\java\jre1.5.0_09\bin\NPJava13.dll
FF - plugin: c:\program files\java\jre1.5.0_09\bin\NPJava14.dll
FF - plugin: c:\program files\java\jre1.5.0_09\bin\NPJava32.dll
FF - plugin: c:\program files\java\jre1.5.0_09\bin\NPJPI150_09.dll
FF - plugin: c:\program files\java\jre1.5.0_09\bin\NPOJI610.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\winnt\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 fasttrak;fasttrak;c:\winnt\system32\drivers\Fasttrak.sys [2003-1-9 82304]
R0 SymDS;Symantec Data Store;c:\winnt\system32\drivers\nav\1101000.00e\SymDS.sys [2009-10-27 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\winnt\system32\drivers\nav\1101000.00e\SymEFA.sys [2009-10-27 171056]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_17.0.0.136\definitions\bashdefs\20091013.001\BHDrvx86.sys [2009-10-9 508976]
R1 ccHP;Symantec Hash Provider;c:\winnt\system32\drivers\nav\1101000.00e\cchpx86.sys [2009-10-27 501888]
R1 SymIRON;Symantec Iron Driver;c:\winnt\system32\drivers\nav\1101000.00e\Ironx86.sys [2009-10-27 114736]
R2 NAV;Norton AntiVirus;c:\program files\norton antivirus\norton antivirus\engine\17.1.0.14\ccSvcHst.exe [2009-10-27 126392]
R2 RioPNP;RioPNP;c:\winnt\system32\drivers\RioPnP.sys [2003-2-28 6736]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-10-27 102448]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_17.0.0.136\definitions\ipsdefs\20091021.001\IDSXpx86.sys [2009-10-27 329080]
S3 GoogleDesktopManager-093007-112848;Google Desktop Manager 5.5.709.30344;c:\program files\google\google desktop search\GoogleDesktop.exe [2007-11-26 29744]
S3 LTower;LEGO USB Tower Driver;c:\winnt\system32\drivers\LTower.sys [2003-12-25 36981]
S3 PCDRDRV;Pcdr Helper Driver;\??\c:\atf\qctest\pcdoc\pcdrdrv.sys --> c:\atf\qctest\pcdoc\PCDRDRV.sys [?]

=============== Created Last 30 ================

2009-10-27 12:04:46 805 ----a-w- c:\winnt\system32\drivers\SYMEVENT.INF
2009-10-27 12:04:46 7443 ----a-w- c:\winnt\system32\drivers\SYMEVENT.CAT
2009-10-27 12:04:05 0 d-----w- c:\winnt\system32\drivers\NAV
2009-10-27 12:03:50 0 d-----w- c:\program files\NortonInstaller
2009-10-27 03:56:55 0 d-----w- c:\docume~1\alluse~1\applic~1\NortonInstaller
2009-10-27 03:37:37 0 d-----w- c:\docume~1\alluse~1\applic~1\Norton

==================== Find3M ====================

2009-10-27 12:04:45 60808 -c--a-w- c:\winnt\system32\S32EVNT1.DLL
2009-10-27 12:04:45 124976 ----a-w- c:\winnt\system32\drivers\SYMEVENT.SYS
2009-10-03 15:57:54 82380 ----a-w- c:\winnt\system32\drivers\AFS2K.SYS
2009-09-24 22:01:19 348160 ----a-w- c:\winnt\system32\pnup0.dll
2009-08-13 15:16:05 512000 ------w- c:\winnt\system32\dllcache\jscript.dll
2009-08-05 09:01:48 204800 ----a-w- c:\winnt\system32\mswebdvd.dll
2009-08-05 09:01:48 204800 ------w- c:\winnt\system32\dllcache\mswebdvd.dll
2005-05-08 14:04:19 266 ---h--w- c:\program files\desktop.ini
2005-05-08 14:04:19 11079 -c-h--w- c:\program files\folder.htt
2004-02-06 02:11:35 427136 ----a-w- c:\program files\TA2004_1.exe
2003-03-28 01:46:28 6129601 ----a-w- c:\program files\easypdf.exe
2009-06-26 15:23:05 120896 --sha-w- c:\winnt\system32\mujusike.exe
2008-11-27 14:06:21 32768 --sha-w- c:\winnt\system32\config\systemprofile\local settings\history\history.ie5\mshist012008112720081128\index.dat

Attached Files


Edited by sponzi, 01 November 2009 - 11:38 AM.


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#2 syler

syler

  • Malware Response Team
  • 8,150 posts
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  • Local time:03:04 AM

Posted 07 November 2009 - 07:43 PM

Hello,

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and
we are trying our best to keep up.

My name is Syler and I will be helping you to solve your Malware issues. If you have since resolved your issues I would appreciate if you
would let me no so I can close this topic, if you still need help please let me no what issues you are still having, in your next reply.

  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)
Then please post back here with the following:
  • log.txt
  • info.txt
Thanks

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#3 syler

syler

  • Malware Response Team
  • 8,150 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Warrington, UK
  • Local time:03:04 AM

Posted 12 November 2009 - 07:30 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending me a PM
with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

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