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Printer realted bug perhaps


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9 replies to this topic

#1 delaneybob

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Posted 01 November 2009 - 08:56 AM

Hi,
Windows XP SP2- Thinkpad T61. I have Kaspersky 9.0 and it keep quarantining worms related to printing.

Kaspersky reports the worm as HUER:Trojan.Win32.Generic

Issue is i have sproadc printing problems- I have added the related spool.exe files thtat my company uses to the safe list wihtin Kaspersky (Cisco- uses a home built program)

Looking for guidance on just running Combofix to check- HJT looks OK to me

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#2 Computer Pro

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Posted 01 November 2009 - 11:17 AM

Hello and welcome to Bleeping Computer.

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Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 delaneybob

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Posted 01 November 2009 - 06:23 PM

her eis the report

Malwarebytes' Anti-Malware 1.41
Database version: 3081
Windows 5.1.2600 Service Pack 2

11/1/2009 6:22:41 PM
mbam-log-2009-11-01 (18-22-33).txt

Scan type: Full Scan (C:\|D:\|E:\|G:\|)
Objects scanned: 275770
Time elapsed: 44 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Bob\Local Settings\temp\apUpd.exe (Trojan.Zlob) -> No action taken.

#4 Computer Pro

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Posted 01 November 2009 - 06:24 PM

Make sure that you have Malwarebytes remove that item.

And then:

Please run ATF and SAS:
Credits to Boopme

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note 2: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Edition

Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
Computer Pro

#5 delaneybob

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Posted 02 November 2009 - 05:07 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/01/2009 at 10:30 PM

Application Version : 4.29.1004

Core Rules Database Version : 4219
Trace Rules Database Version: 2122

Scan type : Complete Scan
Total Scan Time : 00:36:53

Memory items scanned : 240
Memory threats detected : 0
Registry items scanned : 7248
Registry threats detected : 0
File items scanned : 29317
File threats detected : 0

#6 Computer Pro

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Posted 02 November 2009 - 07:44 AM

Is Kaspersky still reporting the threat?
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#7 delaneybob

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Posted 02 November 2009 - 08:23 AM

Yes- I reinstalled the corporate program and Kaspersky still reports same threat

11/2/2009 5:18:00 AM Detected: HEUR:Trojan.Win32.Generic Kaspersky Internet Security C:\WINDOWS\system32\CEPSProvidor.dl_


I have to turn Kasperky off to allow aninstall of the printer program- it's a safe program

#8 Computer Pro

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Posted 02 November 2009 - 08:29 AM

Ok. Are you having any other problems?
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#9 delaneybob

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Posted 02 November 2009 - 08:34 AM

I placed the .dll in the excusion list in Kaspersky- let me see how it goes

#10 Computer Pro

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Posted 02 November 2009 - 08:36 AM

Ok, well make sure to post back if you have any problems.
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