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computer crashed


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#1 ncdragon1976

ncdragon1976

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Posted 31 October 2009 - 10:58 AM

last night my computer crashed and i could not get it to reboot properly for a while....when it did finally reboot i could not use the anitvirus program anymore..i cannot run scans on my computer, uninstall or reinstall my antivirus or a new one....and at least once every hour or less my computer just freezes up and i have to use the power button to reset it....if anyone has any idea what this is or what i can do to fix this please help me...right as it was crashing i got the blue windows screen telling me that it might be due to malicious software but as i said i cannot run scans, or even uninstall and reinstall or repair the antivirus....i have used the system restore and went back a week and it still is doin it.

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#2 garmanma

garmanma

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Posted 31 October 2009 - 12:24 PM

Welcome to BC
Running this first application should hopefully keep it from crashing and allow scans to run
You can also try safe mode w/networking



Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer or you will have to run it again

==================================


We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

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Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr
Mark
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why won't my laptop work?

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