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Question About a Certain Program

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#1 Paradoxum


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Posted 31 October 2009 - 03:37 AM

I've ran the program and BSOD occured. Now my PC randomly has BSODs. This only started when I ran RootRepeal. What might be causing this?

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#2 quietman7


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Posted 31 October 2009 - 09:10 AM

Crashes (BSOD) when running anti-malware scanners can be symptomatic of a variety of things to include problems encountered with certain types of files (.exe, .dll, .sys, .cab, archived, compressed, packed, etc) that are being scanned. Crashes can also be symptomatic of hardware/software issues, overheating caused by a failed processor fan, bad memory (RAM), failing or underpowered power supply, CPU overheating, motherboard, video card, faulty or unsigned device drivers, CMOS battery going bad, BIOS and firmware problems, dirty hardware components, programs hanging or unresponsive in the background, and even malware. Without knowing the specific information provided on the blue diagnostic screen (error codes, files involved) its difficult to determine the exact cause. Troubleshooting for these kinds of issues can be arduous and time consuming. There are no shortcuts.

When Windows XP detects a problem from which it cannot recover, it displays Stop Error Messages which contain specific information that can help diagnose and resolve the problem detected by the Windows kernel. An error message can be related to a broad number of problems such as driver conflicts, hardware issues, read/write errors, and software malfunctions and malware. In Windows XP, the default setting is for the computer to reboot automatically when a fatal error or crash occurs. You may not see the error code because the computer reboots too fast.

An easier alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message when it happens - this is also known as the Blue Screen Of Death (BSOD). To change the recovery settings and Disable the Automatic Restart on System Failure in Windows XP, go to Start > Run and type: sysdm.cpl
Click Ok.

Alternatively you can just press WINKEY + Pause/Break keys to bring up System Properties.
  • Go to the Advanced tab and under "Startup and Recovery", click on the "Settings" button and go to "System failure".
  • Make sure "Write an event to the system log" is checked and that "Automatically restart" is unchecked.
  • Click "OK" and reboot manually for the changes to take effect.
Vista users can refer to these instructions: How To Disable the Automatic Restart on System Failure in Windows Vista.

Doing this won't cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with an error code and other information to include file(s) that may be involved which will allow you to better trace your problem. Write down the full error code and the names of any files/drivers listed, then provide that information in your next reply so we can assist you with investigating the cause.

To determine the cause of a RootRepeal crash you need to submit some information to the tool's developer so he can investigate. Please download dbghelp.dll and place it in the same directory (folder) as RootRepeal. Then run RootRepeal again.

If RootRepeal crashes, it will generate two files: a crash dump text file, and possibly a RootRepeal.dmp file. If you experience a crash, please send me those two files...please include the words "RootRepeal crash" in the subject line, and I will try to get back to you as quickly as possible.

RootRepeal Information (scroll down to Contact information at the bottom)

Edited by quietman7, 31 October 2009 - 09:13 AM.

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#3 Paradoxum

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Posted 03 November 2009 - 07:24 AM

My PC is now starting to make weird sounds.

Thank you for the information, I have contacted the person accordingly. Also, I have failed to locate the specified files. Are there fixed locations for these?

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