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Printer Installition Problems


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#1 doingdirt

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Posted 30 October 2009 - 03:24 PM

I have an DELL OMNI PLEX running XP SP3 with 1gig of memory, I just bought an HP Deskjet D1520 Printer when I installed the printer software that came with it and plugged in the printer I got a popup message that usb not recognized,so I removed all the software restarted computer and plugged in the hoping for the new hardware window to popup but all I got was USB DEVICE NOT RECOGNIZED, popup .I am at an impasse and do not know how to proceed I have started online Collage and need this printer very bad so if their is anyone who can help me Please do. Also I have tried other printers with same out come. Some one please come to my rescue.
Donny AKA doingdirt@gmail.com
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#2 dpunisher

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Posted 30 October 2009 - 04:06 PM

Go into device manager and see if there are any exclamation marks by your USB ports. Do you have any USB devices to check the ports with?

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#3 doingdirt

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Posted 30 October 2009 - 04:42 PM

Yes their is a ? mark yellow, and it says Unknown Device and the port is fine as I have switched devices around and they all work else where. I also tried to move printer to others , but to no avail. NEXT PLEASE..Donny

#4 garmanma

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Posted 03 November 2009 - 10:52 AM

Reformatting the computer is a little drastic
Uninstall and reinstall the printer and software following the manufacturer's instructions
Mark
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