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Can't run antivirus scans or window's defender scans


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2 replies to this topic

#1 Roger36

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Posted 30 October 2009 - 01:40 PM

Saw a similar topic earlier but never saw where person did what was suggested. I ran the rootrepeal program/scan as suggested. here is copy of report:
ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/10/30 13:15
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xB2EC8000 Size: 49152 File Visible: No Signed: -
Status: -

SSDT
-------------------
#: 041 Function Name: NtCreateKey
Status: Hooked by "<unknown>" at address 0xb60d70c6

#: 053 Function Name: NtCreateThread
Status: Hooked by "<unknown>" at address 0xb60d70bc

#: 063 Function Name: NtDeleteKey
Status: Hooked by "<unknown>" at address 0xb60d70cb

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "<unknown>" at address 0xb60d70d5

#: 098 Function Name: NtLoadKey
Status: Hooked by "<unknown>" at address 0xb60d70da

#: 122 Function Name: NtOpenProcess
Status: Hooked by "<unknown>" at address 0xb60d70a8

#: 128 Function Name: NtOpenThread
Status: Hooked by "<unknown>" at address 0xb60d70ad

#: 193 Function Name: NtReplaceKey
Status: Hooked by "<unknown>" at address 0xb60d70e4

#: 204 Function Name: NtRestoreKey
Status: Hooked by "<unknown>" at address 0xb60d70df

#: 247 Function Name: NtSetValueKey
Status: Hooked by "<unknown>" at address 0xb60d70d0

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "<unknown>" at address 0xb60d70b7

==EOF==

Hope that helps.

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#2 garmanma

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Posted 01 November 2009 - 08:56 PM

Now that you were successful in creating a Root Repeal log you need to post it in our HJT forum There they will help you with the removal through some custom scripts and programs that we cannot run here in this forum

First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

If it won't run, don't worry, just give a brief description and tell them that this log was all you could get to run successfully

Post here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck
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#3 Orange Blossom

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Posted 02 November 2009 - 11:49 PM

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/268745/unknown-malwarevirus-wont-let-any-anti-viruswindows-defendermalware-removal-progran-to-complete-scans/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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