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spooldr.sys?


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7 replies to this topic

#1 56789

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Posted 30 October 2009 - 12:55 PM

Recently I started getting frequent crashes and one of the Windows error messages told me I had this. I used a system restore point from a few weeks before but the crashes continued. Afterwards I installed Ad Aware, Spybot Search and Destroy and Malwarebytes but their scans showed no problems. I am running Windows XP, a big thanks in advance to anybody that can help me.

Edited by garmanma, 01 November 2009 - 08:22 PM.


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#2 garmanma

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Posted 01 November 2009 - 08:25 PM

Welcome to BC

spooldr.sys


Is the spelling correct? This is important

What is the error message in it's entirety?

Edited by garmanma, 01 November 2009 - 08:25 PM.

Mark
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why won't my laptop work?

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#3 56789

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Posted 02 November 2009 - 05:16 AM

Yes that is the spelling, the message only came up as spooldr.sys once, at other times the error report was corrupted. After the crashes Windows often crashes repeatedly after restarting. I can't give you the message because the crashes are usually erasing my internet history for that day, sorry.

#4 garmanma

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Posted 02 November 2009 - 08:39 PM

Let's try this


We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 56789

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Posted 03 November 2009 - 07:54 AM

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/11/03 12:41
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xB1883000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xBAE26000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xB0830000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: c:\documents and settings\owner\local settings\temp\~df1d68.tmp
Status: Allocation size mismatch (API: 393216, Raw: 16384)

Path: c:\documents and settings\owner\local settings\temp\~dfa650.tmp
Status: Allocation size mismatch (API: 16384, Raw: 0)

Path: c:\documents and settings\owner\local settings\temp\~dfa77.tmp
Status: Allocation size mismatch (API: 16384, Raw: 0)

Path: c:\documents and settings\owner\local settings\temp\~dfcb26.tmp
Status: Allocation size mismatch (API: 393216, Raw: 16384)

Path: c:\documents and settings\owner\local settings\temp\~dfef2c.tmp
Status: Allocation size mismatch (API: 131072, Raw: 16384)

Path: c:\documents and settings\owner\local settings\temp\~df6056.tmp
Status: Allocation size mismatch (API: 16384, Raw: 0)

Path: c:\documents and settings\owner\local settings\temp\~df84cd.tmp
Status: Allocation size mismatch (API: 16384, Raw: 0)

Path: c:\documents and settings\all users\application data\avg8\update\prepare\incavi.avm
Status: Allocation size mismatch (API: 40960000, Raw: 40894464)

SSDT
-------------------
#: 041 Function Name: NtCreateKey
Status: Hooked by "Lbd.sys" at address 0xba8f887e

#: 247 Function Name: NtSetValueKey
Status: Hooked by "Lbd.sys" at address 0xba8f8bfe

==EOF==

#6 56789

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Posted 03 November 2009 - 10:35 AM

I've just had the spooldr.sys error again, incase it matters.

http://wer.microsoft.com/responses/Respons...52-5826718d2a67


Remove possible malware from your computer
Your computer experienced a problem that was caused by spooldr.sys.

This product might be malware.

What is malware?

Malicious software, also known as malware, is designed to deliberately harm your computer or collect information about you (including personally identifiable or other sensitive information). For example, viruses, worms, and Trojan horses are malicious software.

We recommend that you use the free Windows Live OneCare safety scanner to check your computer for malware. The Windows Live OneCare safety scanner will help you decide whether to remove spooldr.sys.

Go to the following website, and then click Full Service Scan:

Windows Live OneCare safety scanner
Additional information

For more information about computer viruses, go online to the following Microsoft webpage:

What is a computer virus?
To keep yourself informed of the latest security issues, go online to the Microsoft Security website:

Microsoft Security
To see a list of Microsoft and third-party solutions for spyware, adware, and antivirus software, go online to the following website:

Windows security software providers
Tip


We recommend that you turn on Automatic Updates, which will install high-priority updates when they become available.

Turn on Automatic Updates

Turn on Automatic Updates to install high-priority Windows updates as they become available. These updates provide significant benefits, such as improved security and reliability.

Click Start, click Control Panel, click Performance and Maintenance, and then click System.

On the Automatic Updates tab, select Automatic (recommended).

Select the day and time that you want to download and install updates, and then click OK.


Learn more about automatic updating

With automatic updating, you don't have to search for updates or worry that critical fixes for Windows might be missing from your computer. Windows automatically checks online for the latest important updates for your computer. Depending on the settings you choose, Windows can install updates automatically or just let you know they're available.

For more information about automatic updating, go online to read the following article:

Windows Update Frequently Asked Questions

#7 garmanma

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Posted 03 November 2009 - 07:08 PM

Status: Hooked by "Lbd.sys" at address 0xba8f887e
You have a rootkit infection


Using the log you just posted, follow these instructions



Now that you were successful in creating a RR log you need to post it in our HJT forum There they will help you with the removal through some custom scripts and programs that we cannot run here in this forum

First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

If it won't run, don't worry, just give a brief description and tell them that this log was all you could get to run successfully

Post here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 Orange Blossom

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Posted 05 November 2009 - 10:14 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/269368/hooked-by-lbdsysspooldrsys/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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