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I think my nephews computer is infected


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#1 namron

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Posted 30 October 2009 - 09:34 AM

Hi all,

My nephew is a typical kid clicking on and installing almost anything. His laptop is infected with something. I have tried to install and run hijack this. Whatever is in there is killing the process and deleting the hijack this executable. Additionally, I have tried malwarebytes and it does the same thing. I try to load avast antivirus to try and kill anything and it runs a scan at startup and detects nothing. I try to look at whatever it might be and I can't seem to see a running process that is not supposed to be running.

Other symptoms:

Sound was killed.
Almost all services will not start I cannot turn them on.
I cannot view any of the properties of the security logs. I can see the entry but not the details of the entry.

Any suggestions on where to start? Reloading the operating system might be an option but I do not have the XP setup disks.

Any help on where to start with this one would be of great help.

Thanks,

David W. Norman

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#2 garmanma

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Posted 31 October 2009 - 09:42 PM

Run this application and then see if your scans will work


Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Any time the computer restarts you will need to run the application again

=============================


Also run this


We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr
Mark
Posted Image
why won't my laptop work?

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