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browser hijacks, low virtual memory, returning malware


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4 replies to this topic

#1 dora140

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Posted 29 October 2009 - 05:40 PM

Hi,

Over the past few days my browser has been repeatedly hijacked. Norton 360 detects this, and "quarantines" a number of threats, but the problem continues.

I have attached the DDS log. I could not run the Rootkit tool. I tried several times to download it and my computer would go to 100% CPU utilization, then I get a message telling my that I am now on virtual memory. I have rebooted and made sure that there are no other applications running to consume system resources. But no success.

Teenagers in the home. The problem first appeared on Tuesday evening.

Thank you for your assistance. Let me know what else you need.

Attached Files



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#2 syler

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Posted 04 November 2009 - 11:21 PM

Hello,

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and
we are trying our best to keep up.

My name is Syler and I will be helping you to solve your Malware issues. If you have since resolved your issues I would appreciate if you
would let me no so I can close this topic, if you still need help please let me no what issues you are still having, in your next reply.

  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)
Then please post back here with the following:
  • log.txt
  • info.txt
Thanks

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#3 dora140

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Posted 05 November 2009 - 02:50 AM

Hi Syler,

I have done nothing to resolve the problem. I am not having as many hijacks or Norton 360 quarantine notices though...

Here are the two files you requested:

Attached Files

  • Attached File  info.txt   48.48KB   2 downloads
  • Attached File  log.txt   29.63KB   2 downloads


#4 syler

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Posted 05 November 2009 - 03:46 PM

Hi dora140,

You have a few things showing in your logs but it doesn't look to bad.


Please download Malwarebytes' Anti-Malware from Here

Note: If you already have Malwarebytes' Anti-Malware, just update then run it.
  • Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan (the scan may take some time to finish, so please be patient).
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and Paste the entire report in your next reply .
Note: If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.


  • Please download GMER from one of the following locations, and save it to your desktop:
    • Main Mirror
      This version will download a randomly named file (Recommended)
    • Zip Mirror
      This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs, as this process may crash your computer.
  • Temporarily disable any real-time active protection so your security program drivers will not conflict with gmer's driver.
  • Double click on Gmer to run it.
  • Allow the gmer.sys driver to load if asked.
  • You may see a rootkit warning window, If you do, click No.
  • Click on Posted Image and wait for the scan to finish.
  • If you see a rootkit warning window, click OK.
  • Push Posted Image and save the logfile to your desktop.
  • Copy and Paste the contents of that file in your next post.



Please post back here with the following logs:
  • MBAM log
  • Gmer log
  • New Rsit log
Thanks

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#5 syler

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Posted 09 November 2009 - 07:27 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending me a PM
with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

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