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MBAM stops responding when cleaning this


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#1 possumbarnes

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Posted 29 October 2009 - 04:10 PM

Cleaning a clients PC for them and have something here that MBAM will not clean. In fact, it finds 4 items and stops responding while cleaning those 4 items. It gives me the infamous send/don't send error report. When I click one of the buttons, I then get a Dr Watson Postmortem Debugger has stopped responding window, again with the send/don't send buttons. SAS in safe mode does not find these 4 items. Combofix was ran and that cleared 7 or 8 items that MBAM was finding and hanging up on. I've tried uninstalling and reinstalling MBAM to no avail. I'm kind of suspecting that the "stopped responding" window is a fake alert (since one of the four items found is a trojan.fakealert), but if I don't click on anything, nothing ever happens.

Here's the MBAM log saved before attempting the removal process:
Malwarebytes' Anti-Malware 1.41
Database version: 3056
Windows 5.1.2600 Service Pack 3

10/29/2009 2:30:22 PM
mbam-log-2009-10-29 (14-30-19).txt

Scan type: Quick Scan
Objects scanned: 173380
Time elapsed: 15 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{a77d3539-581d-450c-9e44-a84c415a6172} (Trojan.FakeAlert) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\fcslibymde (Trojan.Agent) -> No action taken.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\fcslibymde.exe (Trojan.Agent) -> No action taken.
C:\Documents and Settings\HelpAssistant\Application Data\Microsoft\profile.dat (Malware.Trace) -> No action taken.
What's more irrational--a guy who believes in a God he cannot see or a guy who is offended by a God he doesn't believe in?

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#2 garmanma

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Posted 31 October 2009 - 07:51 PM

Try running this application first before scanning


Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Any time the computer restarts you will need to run the application again




We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr
Mark
Posted Image
why won't my laptop work?

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#3 possumbarnes

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Posted 31 October 2009 - 09:41 PM

Client needed their PC back so we pulled all their important data and did a reformat with a clean install. Thanks anyway, Cleveland.

(BC must be getting overwhelmed with infection posts. I've never gone more than a few hours before getting a reply on a new topic)
What's more irrational--a guy who believes in a God he cannot see or a guy who is offended by a God he doesn't believe in?




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