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#1 Captain Pike

Captain Pike

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Posted 29 October 2009 - 02:30 PM

Hello all, I am new to the forum but glad I've found it.
I have used the utility, "Combo Fix", several times to eradicate a nasty malware program which, ironically, tries to get me to buy a virus protection program. So the other day I get the little red shield with the white X through it which means that this thing is active again. This is on the wife's laptop (one of those HP/Compaq 5600, I think, running XP with 512 meg ram) so I told her to, "just run that combo fix thing...". The utility works fine but you have to babysit it a little as it runs. I think she shut the machine off before it was completed.
The next thing you know, we've all got to have a password for any of the users defined on her machine. Obviously, I don't know the password. I do see that recovery console is now valid choice at boot up. If I select it though, a light blue screen claims I have no hard drive.
Any ideas what's going on here? I think it has to do with the fact that combo fix got interrupted. Is there a magic password it will solve my problem?
Any help you can get will be greatly appreciated.
-- the cap'n

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#2 azfreetech


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Posted 29 October 2009 - 02:39 PM

Have you tried logging in in safe mode and "resetting" the passwords for the user accounts from there? I would try logging in a Admin and seeing what happens.
DJ Digital Gem

I gave up on computers and now I just DJ!

#3 boopme


    To Insanity and Beyond

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Posted 29 October 2009 - 02:48 PM

Hello Captain Pike,

ComboFix should not to be discussed outside the HijackThis forums and then only when requested by a HJT Team member. It is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert", NOT for general public or personal use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.

Please create a new topic explaining the nature of your problem in the Am I infected? What do I do? forum. Describe pop-ups and system tray or desktop icons that have appeared. Explain what is "going wrong" with your computer. Note any tools you have used and their respective results.

If needed, we will direct you to our HJT Preparation Guide.

Thank you for using BleepingComputer as your malware removal source.

This topic is now closed. If you have any questions, please PM me or another Moderator.
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