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XP AntiVirus virus


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#1 Hilgersom

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Posted 29 October 2009 - 01:55 PM

One of the two computers in my office has been infected with what I'm guessing is the XP AntiVirus virus, in spite of virus protection. I think that it might be fried but I'm going to try the removal tools on this site before I take it in. I've downloaded the software on the good computer and burnt it on to a disk to hopefully install it on the sick computer. When I last turned off the infected computer, almost everything had been blocked, couldn't get on to the Internet or even msdos. I'm just wondering if it will even let me install the removal software??

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#2 azfreetech

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Posted 29 October 2009 - 02:42 PM

You will probably want to start in safe mode to get the programs installed and run initial scans. To get in to safe mode reboot the computer --> keep pressing F8 quickly --> you should now see a black screen pop up with some options. Select Safe Mode with Networking.

Install Malwarebytes and SUPERAntiSpyware and run them. Clear out what they find and then log in via the normal mode. Run the scans again.
DJ Digital Gem

I gave up on computers and now I just DJ!

#3 boopme

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Posted 29 October 2009 - 02:44 PM

Hello I am moving this from XP to the Am I Infected forum.
Post back your logs and ask any questions in this thread.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 Hilgersom

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Posted 29 October 2009 - 03:56 PM

You will probably want to start in safe mode to get the programs installed and run initial scans. To get in to safe mode reboot the computer --> keep pressing F8 quickly --> you should now see a black screen pop up with some options. Select Safe Mode with Networking.

Install Malwarebytes and SUPERAntiSpyware and run them. Clear out what they find and then log in via the normal mode. Run the scans again.


I've tried safe mode but I can't even get into it. When I select any of the safe mode options, I'm taken to a screen that says the computer has detected a virus and I need to run a scan but I can't get out of the screen. There aren't any options, and safe mode won't start up.

#5 boopme

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Posted 29 October 2009 - 04:15 PM

Do you have Normal mode? MBAM (malware bytes) is better in normal anyway. If so try this.

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer, you will need to run the application again


Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 Hilgersom

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Posted 29 October 2009 - 04:21 PM

When I last shut down that computer, I was able to run in normal mode but with a lot of limitations. I'll try you RX, but will have to wait until I can give it 100% attention after work. I'll let you know how I do. Thanks.

#7 Hilgersom

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Posted 02 November 2009 - 02:22 PM

Thank you so much for this :thumbsup: I was nervous about trying it because I've never attempted anything like it before. But I was ready to go shopping for a new computer so had nothing to lose. I used the RKill first and everything went just as you said it would. There were 78 infections on the first scan, and I did a full scan after to find 13 more. Can't thank you enough. Here are my logs

Malwarebytes' Anti-Malware 1.41
Database version: 3058
Windows 5.1.2600 Service Pack 3

29/10/2009 8:49:29 PM
mbam-log-2009-10-29 (20-49-29).txt

Scan type: Quick Scan
Objects scanned: 101808
Time elapsed: 7 minute(s), 25 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 28
Registry Values Infected: 13
Registry Data Items Infected: 6
Folders Infected: 7
Files Infected: 23

Memory Processes Infected:
C:\WINDOWS\system32\winupdate.exe (Trojan.FakeAlert) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\wininetapp.wininet.1 (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{2e9937fc-cf2f-4f56-af54-5a6a3dd375cc} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{4b66e1df-4de3-4cda-83b5-11673eadab0b} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{741de825-a6f0-4497-9aa6-8023cf9b0fff} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{9692be2f-eb8f-49d9-a11c-c24c1ef734d5} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{986a8ac1-ab4d-4f41-9068-4b01c0197867} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{a0e1054b-01ee-4d57-a059-4d99f339709f} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{147a976f-eee1-4377-8ea7-4716e4cdd239} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{b360243e-09e8-402f-8721-00b6798089ad} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{56256a51-b582-467e-b8d4-7786eda79ae0} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{c277b942-1f68-486b-8f95-6e486a13f148} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6fd31ed6-7c94-4bbc-8e95-f927f4d3a949} (Adware.180Solutions) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{100eb1fd-d03e-47fd-81f3-ee91287f9465} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{c5428486-50a0-4a02-9d20-520b59a9f9b2} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{c5428486-50a0-4a02-9d20-520b59a9f9b3} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{90b8b761-df2b-48ac-bbe0-bcc03a819b3b} (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{afd4ad01-58c1-47db-a404-fbe00a6c5486} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{39fc2065-c9c7-49cd-8942-44cc2dedc844} (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{a77d3539-581d-450c-9e44-a84c415a6172} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{56256a51-b582-467e-b8d4-7786eda79ae0} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{39fc2065-c9c7-49cd-8942-44cc2dedc844} (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\srv.coreservices (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\srv.coreservices.1 (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\WinPC AntiVirus (Rogue.WinPCAntiVirus) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Zango (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\zangosa (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\zango (Adware.180Solutions) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\system tool (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\system tool (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\winupdate.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{90b8b761-df2b-48ac-bbe0-bcc03a819b3b} (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{90b8b761-df2b-48ac-bbe0-bcc03a819b3b} (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\calc (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Environment\avapp (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Environment\avuninst (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Desktop\General\wallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\MenuExt\&Search\(default) (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform\zango 10.3.85.0 (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\Extensions\Zango@Zango.com (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\calc (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\activedesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\All Users\Application Data\2ACA5CC3-0F83-453D-A079-1076FE1A8B65 (Adware.Seekmo) -> Quarantined and deleted successfully.
C:\Documents and Settings\Hailey\Application Data\Zango (Adware.Zango) -> Quarantined and deleted successfully.
C:\Documents and Settings\Hailey\Application Data\Zango\IESkins (Adware.Zango) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\ZangoSA (Adware.Zango) -> Quarantined and deleted successfully.
C:\Program Files\Common Files\Uninstall\PersonalAV (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
C:\Program Files\PersonalAV (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Zango (Adware.180Solutions) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\wcdgwf\rrycsysguard.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\winupdate.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\ldvx.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Hailey\Local Settings\Temp\~.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\ZangoSA\ZangoSA.dat (Adware.Zango) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\ZangoSA\ZangoSAAbout.mht (Adware.Zango) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\ZangoSA\ZangoSAau.dat (Adware.Zango) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\ZangoSA\ZangoSAEULA.mht (Adware.Zango) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\ZangoSA\ZangoSA_hpk.dat (Adware.Zango) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\ZangoSA\ZangoSA_kyf.dat (Adware.Zango) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Zango\Reset Cursor.lnk (Adware.180Solutions) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Zango\Zango Customer Support Center.lnk (Adware.180Solutions) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Zango\Zango Games!.lnk (Adware.180Solutions) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Zango\Zango Library.lnk (Adware.180Solutions) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Zango\Zango Screensavers!.lnk (Adware.180Solutions) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Zango\Zango Videos!.lnk (Adware.180Solutions) -> Quarantined and deleted successfully.
C:\Documents and Settings\Hailey\Start Menu\Programs\Startup\scandisk.lnk (Trojan.Downloader) -> Delete on reboot.
C:\Documents and Settings\Hailey\Application Data\asd.bat (Rogue.WinPCDefender) -> Quarantined and deleted successfully.
C:\Program Files\Common\helper.sig (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\~.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\AVR09.exe (Rogue.AdvancedVirusRemover) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\winhelper.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Hailey\Local Settings\Temp\nsrbgxod.bak (Trojan.Agent) -> Quarantined and deleted successfully.

Malwarebytes' Anti-Malware 1.41
Database version: 3058
Windows 5.1.2600 Service Pack 3

29/10/2009 10:31:52 PM
mbam-log-2009-10-29 (22-31-52).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 211801
Time elapsed: 1 hour(s), 8 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 12

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\Setup.exe (Adware.Seekmo) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\All Users\Application Data\McAfee\VirusScan\Data\TFR10.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Hailey\My Documents\My Pictures\Setup.exe (Adware.Seekmo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP704\A0068645.dll (Adware.Shopper) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP732\A0071691.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP732\A0074694.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP733\A0074697.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP733\A0075707.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP733\A0075715.dll (Trojan.BHO) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP733\A0075717.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP702\A0068545.dll (Adware.Seekmo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP702\A0068543.exe (Adware.Seekmo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP702\A0068544.exe (Adware.Seekmo) -> Quarantined and deleted successfully.

#8 boopme

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Posted 02 November 2009 - 02:40 PM

Ok, great job!. Now we'll do these.
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Next run ATF and SAS:.. If still no Safe Mode use noprmal,but let me know.
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Hilgersom

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Posted 03 November 2009 - 02:49 PM

Oops. I didn't realize that there was going to be more that we had to do and we've already been using that computer for a few days. Should we not have been? I won't be able to get to this other stuff until tonight.

#10 boopme

boopme

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Posted 03 November 2009 - 04:05 PM

That's OK, I just want to be thorough as most times these have friends and I want to get them.
So do the scans please.
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