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No desktop icons, start button, toolbar only desktop pic. Cant start in Safe Mode Either


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#1 muchgame98

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Posted 29 October 2009 - 11:41 AM

I started up my computer today and I have no desktop icons, start menu and toolbar. It only shows my desktop picture. I also cant start my computer up in Safe Mode either. It starts to load and then reverts back to black start menu screen. I also tried to start in the other 2 safe mode options and my last know good configuration and that did not work either. I ran Malware Bytes and here is my log below....PLEASE HELP!!!

Malwarebytes' Anti-Malware 1.41
Database version: 3053
Windows 5.1.2600 Service Pack 3

10/29/2009 8:10:26 AM
mbam-log-2009-10-29 (08-10-26).txt

Scan type: Quick Scan
Objects scanned: 101809
Time elapsed: 6 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 32
Registry Values Infected: 3
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\shoppingreport.hbax (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.hbax.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.hbinfoband (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.hbinfoband.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.iebutton (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.iebutton.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.iebuttona (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.iebuttona.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.rprtctrl (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.rprtctrl.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{8ad9ad05-36be-4e40-ba62-5422eb0d02fb} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{aebf09e2-0c15-43c8-99bf-928c645d98a0} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{d8560ac2-21b5-4c1a-bdd4-bd12bc83b082} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{100eb1fd-d03e-47fd-81f3-ee91287f9465} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{20ea9658-6bc3-4599-a87d-6371fe9295fc} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{a16ad1e9-f69a-45af-9462-b1c286708842} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{a7cddcdc-beeb-4685-a062-978f5e07ceee} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{c9ccbb35-d123-4a31-affc-9b2933132116} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{cdca70d8-c6a6-49ee-9bed-7429d6c477a2} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{d136987f-e1c4-4ccc-a220-893df03ec5df} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{e343edfc-1e6c-4cb5-aa29-e9c922641c80} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars\{a7cddcdc-beeb-4685-a062-978f5e07ceee} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6fd31ed6-7c94-4bbc-8e95-f927f4d3a949} (Adware.180Solutions) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{100eb1fd-d03e-47fd-81f3-ee91287f9465} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{c5428486-50a0-4a02-9d20-520b59a9f9b2} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{c5428486-50a0-4a02-9d20-520b59a9f9b3} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{c5428486-50a0-4a02-9d20-520b59a9f9b2} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{c5428486-50a0-4a02-9d20-520b59a9f9b3} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{100eb1fd-d03e-47fd-81f3-ee91287f9465} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\ShoppingReport (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ShoppingReport (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\ShoppingReport (Adware.ShopperReports) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Extensions\CmdMapping\{c5428486-50a0-4a02-9d20-520b59a9f9b2} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Extensions\CmdMapping\{c5428486-50a0-4a02-9d20-520b59a9f9b3} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{90b8b761-df2b-48ac-bbe0-bcc03a819b3b} (Adware.Zango) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

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#2 rigel

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Posted 29 October 2009 - 12:11 PM

Welcome to BC!

Let's run another scan and then retry safe mode.

Please perform a scan with Eset Onlinescan (NOD32).
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista Users be sure to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)
  • You will see the Terms of Use. Tick the check-box in front of YES, I accept the Terms of Use
  • Now click Start.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?" (OnlineScanner.cab)".
  • Answer Yes to install and download the ActiveX controls that allows the scan to run.
  • Click Start. (the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, check: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan to start the online scan. (this could take some time to complete)[/color]
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software. Just close the window.
  • Now click Start > Run... > type: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad.
  • Copy and paste the log results in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn\ them back on after you are finished.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 muchgame98

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Posted 29 October 2009 - 02:04 PM

The scan finished with no threats and I did not get the screen with the 2 tabs "overview" or "details". Also I dont have a start button so I searched for the log file through the task manager and the log file was not there. But at the end of the scan it said that no threats were found. I tried to go into safe mode via F8 and I got the same result. It acted like it was loading and it just reverted back to the start menu screen. The computer will only load when I load it normally. But when I load it normally, I dont have any desktop icons, task menu or start button. Im forced to doe everything through the task manager (ctrl+alt+del)...PLEASE HELP

#4 muchgame98

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Posted 29 October 2009 - 02:25 PM

I just ran Malware Bytes again and here is the Log...I dont understand why im still infected and I just ran malware bytes about an hour ago...

Malwarebytes' Anti-Malware 1.41
Database version: 3053
Windows 5.1.2600 Service Pack 3

10/29/2009 12:23:59 PM
mbam-log-2009-10-29 (12-23-59).txt

Scan type: Quick Scan
Objects scanned: 101795
Time elapsed: 8 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 15
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{8ad9ad05-36be-4e40-ba62-5422eb0d02fb} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{aebf09e2-0c15-43c8-99bf-928c645d98a0} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{d8560ac2-21b5-4c1a-bdd4-bd12bc83b082} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{100eb1fd-d03e-47fd-81f3-ee91287f9465} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{cdca70d8-c6a6-49ee-9bed-7429d6c477a2} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{d136987f-e1c4-4ccc-a220-893df03ec5df} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{e343edfc-1e6c-4cb5-aa29-e9c922641c80} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars\{a7cddcdc-beeb-4685-a062-978f5e07ceee} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6fd31ed6-7c94-4bbc-8e95-f927f4d3a949} (Adware.180Solutions) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{100eb1fd-d03e-47fd-81f3-ee91287f9465} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{c5428486-50a0-4a02-9d20-520b59a9f9b2} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{c5428486-50a0-4a02-9d20-520b59a9f9b3} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{c5428486-50a0-4a02-9d20-520b59a9f9b2} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{c5428486-50a0-4a02-9d20-520b59a9f9b3} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{100eb1fd-d03e-47fd-81f3-ee91287f9465} (Adware.ShopperReports) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Extensions\CmdMapping\{c5428486-50a0-4a02-9d20-520b59a9f9b2} (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Extensions\CmdMapping\{c5428486-50a0-4a02-9d20-520b59a9f9b3} (Adware.ShopperReports) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 muchgame98

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Posted 29 October 2009 - 02:34 PM

I just ran root reel and here is my log file:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/10/29 12:28
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xEE2F6000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\WINDOWS\Config\Config
Status: Locked to the Windows API!

Path: C:\WINDOWS\Connection Wizard\Connection Wizard
Status: Locked to the Windows API!

Path: C:\WINDOWS\$hf_mig$\KB915865\KB915865
Status: Locked to the Windows API!

Path: C:\WINDOWS\$hf_mig$\KB950749\KB950749
Status: Locked to the Windows API!

Path: C:\WINDOWS\$hf_mig$\KB950759\KB950759
Status: Locked to the Windows API!

Path: C:\WINDOWS\Registration\CRMLog\CRMLog
Status: Locked to the Windows API!

Path: C:\WINDOWS\Temp\Google Toolbar\Google Toolbar
Status: Locked to the Windows API!

Path: C:\WINDOWS\ime\imejp98\imejp98
Status: Locked to the Windows API!

Path: C:\WINDOWS\java\classes\classes
Status: Locked to the Windows API!

Path: C:\WINDOWS\java\trustlib\trustlib
Status: Locked to the Windows API!

Path: C:\WINDOWS\WinSxS\InstallTemp\InstallTemp
Status: Locked to the Windows API!

Path: C:\WINDOWS\msapps\msinfo\msinfo
Status: Locked to the Windows API!

Path: C:\WINDOWS\assembly\temp\temp
Status: Locked to the Windows API!

Path: C:\WINDOWS\assembly\tmp\tmp
Status: Locked to the Windows API!

Path: C:\WINDOWS\PCHealth\ERRORREP\QHEADLES\QHEADLES
Status: Locked to the Windows API!

Path: C:\WINDOWS\PCHealth\ERRORREP\QSIGNOFF\QSIGNOFF
Status: Locked to the Windows API!

Path: C:\WINDOWS\PCHealth\HelpCtr\BATCH\BATCH
Status: Locked to the Windows API!

Path: C:\WINDOWS\PCHealth\HelpCtr\HelpFiles\HelpFiles
Status: Locked to the Windows API!

Path: C:\WINDOWS\PCHealth\HelpCtr\InstalledSKUs\InstalledSKUs
Status: Locked to the Windows API!

Path: C:\WINDOWS\PCHealth\HelpCtr\System_OEM\System_OEM
Status: Locked to the Windows API!

Path: C:\WINDOWS\PCHealth\HelpCtr\Temp\Temp
Status: Locked to the Windows API!

Path: C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\Downloaded
Status: Locked to the Windows API!

Path: C:\WINDOWS\Temp\History\Results\Results
Status: Locked to the Windows API!

Path: C:\WINDOWS\Temp\RtSigs\Data\Data
Status: Locked to the Windows API!

Path: C:\WINDOWS\ime\chsime\applets\applets
Status: Locked to the Windows API!

Path: C:\WINDOWS\ime\CHTIME\Applets\Applets
Status: Locked to the Windows API!

Path: C:\WINDOWS\ime\imejp\applets\applets
Status: Locked to the Windows API!

Path: C:\WINDOWS\ime\imjp8_1\applets\applets
Status: Locked to the Windows API!

Path: C:\WINDOWS\ime\imkr6_1\applets\applets
Status: Locked to the Windows API!

Path: C:\WINDOWS\ime\imkr6_1\dicts\dicts
Status: Locked to the Windows API!

Path: C:\WINDOWS\ime\shared\res\res
Status: Locked to the Windows API!

Path: C:\WINDOWS\PCHealth\HelpCtr\Config\CheckPoint\CheckPoint
Status: Locked to the Windows API!

Path: C:\WINDOWS\PCHealth\HelpCtr\System\DFS\DFS
Status: Locked to the Windows API!

Path: C:\WINDOWS\PCHealth\HelpCtr\System\News\News
Status: Locked to the Windows API!

Path: C:\WINDOWS\SoftwareDistribution\Download\5cfa09586faf6d9470f0c817d855bb6b\backup\backup
Status: Locked to the Windows API!

Path: C:\WINDOWS\SoftwareDistribution\Download\d3767eab8f4479a8d252b47e8ec225c8\backup\backup
Status: Locked to the Windows API!

Path: C:\WINDOWS\SoftwareDistribution\Download\37f6297b42610206c3fdeaf1ae71345e\backup\backup
Status: Locked to the Windows API!

Path: C:\WINDOWS\SoftwareDistribution\Download\4a70167257b9ec465806ced7f92b65d8\backup\backup
Status: Locked to the Windows API!

Path: C:\WINDOWS\SoftwareDistribution\Download\85947e1a809663c7f480717673587a59\backup\backup
Status: Locked to the Windows API!

Path: C:\WINDOWS\SoftwareDistribution\Download\9868363812bbe4a0a4d814b7943ba906\backup\backup
Status: Locked to the Windows API!

Path: C:\WINDOWS\SoftwareDistribution\Download\b0264899240408ce315fe572c84c0e59\backup\backup
Status: Locked to the Windows API!

Path: C:\WINDOWS\Installer\$PatchCache$\Managed\00002109B10090400000000000F01FEC\12.0.4518\12.0.4518
Status: Locked to the Windows API!

Path: C:\WINDOWS\Installer\$PatchCache$\Managed\00002109411090400000000000F01FEC\12.0.4518\12.0.4518
Status: Locked to the Windows API!

Path: C:\WINDOWS\Installer\$PatchCache$\Managed\00002109440090400000000000F01FEC\12.0.4518\12.0.4518
Status: Locked to the Windows API!

Path: C:\WINDOWS\Installer\$PatchCache$\Managed\00002109511090400000000000F01FEC\12.0.4518\12.0.4518
Status: Locked to the Windows API!

Path: C:\WINDOWS\Installer\$PatchCache$\Managed\00002109711090400000000000F01FEC\12.0.4518\12.0.4518
Status: Locked to the Windows API!

Path: C:\WINDOWS\Installer\$PatchCache$\Managed\00002109910090400000000000F01FEC\12.0.4518\12.0.4518
Status: Locked to the Windows API!

Path: C:\WINDOWS\Installer\$PatchCache$\Managed\00002109F100A0C00000000000F01FEC\12.0.4518\12.0.4518
Status: Locked to the Windows API!

Path: C:\WINDOWS\Installer\$PatchCache$\Managed\00002109F100C0400000000000F01FEC\12.0.4518\12.0.4518
Status: Locked to the Windows API!

Path: C:\WINDOWS\Installer\$PatchCache$\Managed\D7314F9862C648A4DB8BE2A5B47BE100\1.0.0\1.0.0
Status: Locked to the Windows API!

Path: C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files\Bind Logs\Bind Logs
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\ckoo0v7v.default\sessionstore.js
Status: Could not get file information (Error 0xc0000008)

Path: c:\documents and settings\administrator\local settings\application data\mozilla\firefox\profiles\ckoo0v7v.default\cache\_cache_001_
Status: Size mismatch (API: 517424, Raw: 488875)

Path: c:\documents and settings\administrator\local settings\application data\mozilla\firefox\profiles\ckoo0v7v.default\cache\_cache_002_
Status: Size mismatch (API: 1149155, Raw: 1023957)

Path: c:\documents and settings\administrator\local settings\application data\mozilla\firefox\profiles\ckoo0v7v.default\cache\_cache_003_
Status: Size mismatch (API: 1458629, Raw: 1379045)

==EOF==

#6 rigel

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Posted 29 October 2009 - 07:14 PM

The malware seems to be respawning.

:thumbsup: Please download TFC by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and unheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Edited by rigel, 29 October 2009 - 07:19 PM.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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