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Google redirect and can't run antivirus, HJT, etc.


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#1 gfma

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Posted 29 October 2009 - 09:50 AM

I managed to get a nasty, nasty virus a couple weeks ago, and despite searching many forums, can't seem to figure out what exactly it is or what to do. Of the problems I'm having:

*no desktop icons
*I can only access programs through task manager, and many, including internet explorer, get me the "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item" message
*All antivirus software gets shut down (or the "cannot access" message) after a second or so, including combofix, malwarebytes, and HJT
*links to google search results take me to unrelated pages
*random browser windows with lots of tabs pop up
*I get connection error messages for any videos I try to play online
*I'm unable to start in safe mode; it just goes back to the menu

I've tried downloading several antivirus programs including HJT, saving them to the desktop and renaming them, but every one gets shut down. I'd really rather not reformat! Anyone have any idea?

Thanks in advance!

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#2 boopme

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Posted 29 October 2009 - 11:27 AM

Hello. did you have a name for this infection?

Try running this then malwarebytes again. You may need a USB or try installing thru the Task manager folder.


Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer, you will need to run the application again
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#3 gfma

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Posted 30 October 2009 - 08:13 AM

Thank you - sorry for posting on the wrong board. Rkill appeared to run as it should, but I still can't run malwarebites. I get the "cannot access the specified device" message when I try to run the program, and if I try to run setup (although it is already installed), it gets shut down after a second or so.

#4 gfma

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Posted 30 October 2009 - 10:12 AM

I somehow managed to get malwarebites to run and it seems to be taking care of the infections. Thanks for your help!

#5 boopme

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Posted 30 October 2009 - 03:45 PM

Hello would you please post the MBAM log for review..
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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