What program are you trying to use?
Did Kaspersky provide a specific file name associated with the malware threat(s) detection and if so, where is it located (full file path) at on your system?
The detection on that file may be a false positive
. Anytime you suspect a file may be a false positive, get a second opinion. Go to Jotti's virusscan
. In the "File to upload & scan
" box, browse to the location of the suspicious file(s) and submit (upload) it for scanning/analysis.
If it is a false detection, then you should contact the anti-virus tech support and advise them so they can investigate and make corrections. Most anti-virus vendors have instructions for file submissions posted on their web sites. Once a file is received, a technician can examine it in more detail and provide a report letting you know the results. You should also contact and advise the program vendor that one of their files is being detected as a threat. In many cases they will work with the anti-virus techs in an attempt to resolve the detection.