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Safety Centre and Windows Defender [Moved]

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#1 jalexcb


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Posted 28 October 2009 - 01:21 PM

Good evening,

I'm not as technologically proficient as I should be, hence I guess why I'm requesting your assistance. However, I have this very irritating virus/spyware (not sure of the difference) called 'safety centre' and 'windows defender'. I have looked them up on the internet and they seem fairly common. I have followed several steps to try and get rid of them. I have bought Shield Pro 2009 but that doesn't seem to be doing anything. I have downloaded 'Malwarebytes Anti-Malware' but that stop scanning after 2/3 seconds and then I am not able to run the program. In truth this has happened with Shield Pro, Spydoctor and malware. It is extremely frustrating as these seem to cure most other computers. In addition, the virus restarts my computer every 20/30 mins and repeatedly brings up ads, including one for a gay porn website. Lastly, it doesn't allow me to acces any websites properly. I have to copy the web address and fill it into the addess block at the top rather than clicking on links. The only step I have taken which seems to have worked is a SREngLOG, which I have saved onto my desktop and am ready to send if required.

Looking forward to hearing from you


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#2 Orange Blossom

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Posted 28 October 2009 - 07:43 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 boopme


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Posted 28 October 2009 - 08:02 PM

Hello,welcome to BC. Let's do this and see if we can get MBAM running.

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer, you will need to run the application again.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#4 jalexcb

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Posted 29 October 2009 - 06:11 AM

Tried both the rkill and the mbam but renamed zztoy.exe. The RKill opened up a black box which said 'the operation was completed successfully'. It then directed me to My Documents folder. The Malware cut out after 3 - 5 seconds after performing the 'Start Scan'. It then disappears completely. Safety Centre still flashes on the screen as does the gay porn ad and a screen comes up in the bottom right hand corner of the screen saying 'system error'. My computer also restarts every 20 - 30 mins. Am I doing something wrong?

Thanks for your help so far.

Update: I have downloaded STOPZILLA which seems to have partially worked. Now every time I want to access a website I go to screen that asks me whether 'I want to continue unprotected or not'. Furthermore, Ia Spyware Alert with a red shield with a white cross on it keeps appearing in the bottom right and corner of the screen. The shield features in the toolbar itself and I can't seem to erase it.

Edited by jalexcb, 29 October 2009 - 11:38 AM.

#5 quietman7


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Posted 29 October 2009 - 12:56 PM

Delete all previous versions of Rkill, redownload again and run as previously instructed by boopme in Post #3. Then try to run MBAM.
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