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I believe I have an infection


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#1 ptmcafee

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Posted 28 October 2009 - 09:40 AM

About 5 days ago when attempting to go to the Newegg site I was immediately redirected to this: track.dailysavingsdepot (I haven't listed the entire link for fear of creating a problem). The same redirection occurs when opening other links, such as Walmart and Target. I ran a scan with Malwarebyte's AntiMalware which found something and deleted it. I also ran a scan with my PC Tools Antivirus which found nothing. The problem still exists. I also cannot install two updates from Microsoft, but that may be a separate issue or maybe not. Can anyone help me?

XP Pro, 32 bit
Zone Alarm Free
PC Tools Antivirus
Spyware Blaster
Spybot (installed, but not running in the background)
Malwarebyte's AntiMalware (installed, but not running in the background)
SuperAntiSpyware (installed, but not running in the background)

BC AdBot (Login to Remove)

 


#2 quietman7

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Posted 28 October 2009 - 12:26 PM

Please post the results of your MBAM scan for review.

To retrieve the Malwarebytes Anti-Malware scan log information, launch MBAM.
  • Click the Logs Tab at the top.
    • The log will be named by the date of scan in the following format: mbam-log-date(time).txt
      -- If you have previously used MBAM, there may be several logs showing in the list.
  • Click on the log name to highlight it.
  • Go to the bottom and click on Open.
  • The log should automatically open in notepad as a text file.
  • Go to Edit and choose Select all.
  • Go back to Edit and choose Copy or right-click on the highlighted text and choose Copy from there.
  • Come back to this thread, click Add Reply, then right-click and choose Paste.
  • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Logs are saved to the following locations:
-- In XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
-- In Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware\Logs

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#3 ptmcafee

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Posted 28 October 2009 - 01:44 PM

I have two scans posted, each showing an infection, 10/22/2009 and 10/24/2009

#1
Malwarebytes' Anti-Malware 1.41
Database version: 3012
Windows 5.1.2600 Service Pack 3

10/22/2009 1:56:47 PM
mbam-log-2009-10-22 (13-56-47).txt

Scan type: Full Scan (C:\|)
Objects scanned: 191008
Time elapsed: 32 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Percy\Desktop\AdobeUpdate.exe (Trojan.Dropper) -> Quarantined and deleted successfully.

#2
Malwarebytes' Anti-Malware 1.41
Database version: 3025
Windows 5.1.2600 Service Pack 3

10/24/2009 12:58:17 PM
mbam-log-2009-10-24 (12-58-16).txt

Scan type: Full Scan (C:\|D:\|G:\|H:\|I:\|J:\|K:\|L:\|M:\|)
Objects scanned: 237563
Time elapsed: 37 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{97DDD8B4-6EA7-4DF3-9F76-4E7DB983EC1C}\RP470\A0146746.exe (Trojan.Dropper) -> Quarantined and deleted successfully.

#4 quietman7

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Posted 28 October 2009 - 02:16 PM

Its the same infection but in a different location and both were removed.

The detected _restore{GUID}\RP***\A00*****.xxx file(s) identified by your scan was in the System Volume Information Folder (SVI) which is a part of System Restore. The *** after RP represents a sequential number automatically assigned by the operating system. The ***** after A00 represents a sequential number where the original file was backed up and renamed except for its extension. To learn more about this, refer to:System Restore is the feature that protects your computer by creating backups (snapshots saved as restore points) of vital system configurations and files. These restore points can be used to "roll back" your computer to a clean working state in the event of a problem. This makes it possible to undo harmful changes to your system configurations including registry modifications made by software or malware by reverting the operating systems configuration to an earlier date. The SVI folder is protected by permissions that only allow the system to have access and is hidden by default on the root of every drive, partition or volume including most external drives, and some USB flash drives. For more detailed information, read System Restore Overview and How it works and How antivirus software and System Restore work together.

System Restore is enabled by default and will back up the good as well as malicious files, so when malware is present on the system it gets included in restore points as an A00***** file. When you scan your system with anti-virus or anti-malware tools, you may receive an alert that a malicious file was detected in the SVI folder (System Restore points) and moved into quarantine. When a security program quarantines a file, that file is essentially disabled and prevented from causing any harm to your system. The quarantined file is safely held there and no longer a threat. Thereafter, you can delete it at any time.

Try performing an Online Virus Scan like:
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#5 ptmcafee

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Posted 28 October 2009 - 04:46 PM

I ran the F-Secure Online Scanner. It showed no infections. So far the problem I had has not returned. If it does I'll be back. Thank you so much for the response and info.
:thumbsup:

#6 quietman7

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Posted 28 October 2009 - 08:50 PM

You're welcome.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Posted Image > Run... and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista users can refer to these links: Create a New Restore Point in Vista and Disk Cleanup in Vista.

Tips to protect yourself against malware and reduce the potential for re-infection:

Keep Windows and Internet Explorer current with all critical updates from Microsoft which will patch many of the security holes through which attackers can gain access to your computer. If you're not sure how to do this, see Microsoft Update helps keep your computer current.

Avoid gaming sites, porn sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs (i.e. Limewire, eMule, uTorrent). They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Malicious worms, backdoor Trojans IRCBots, and rootkits spread across P2P file sharing networks, gaming, porn and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans, and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications.Beware of Rogue Security software as they are one of the most common sources of malware infection. They infect machines by using social engineering and scams to trick a user into spending money to buy a an application which claims to remove malware. For more specific information on how these types of rogue programs and infections install themselves, read:Keeping Autorun enabled on USB (pen, thumb, jump) and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:Many security experts recommend you disable Autorun asap as a method of prevention. Microsoft recommends doing the same.

...Disabling Autorun functionality can help protect customers from attack vectors that involve the execution of arbitrary code by Autorun when inserting a CD-ROM device, USB device, network shares, or other media containing a file system with an Autorun.inf file...

Microsoft Security Advisory (967940): Update for Windows Autorun

Other related reading sources:• Finally, if you need to replace your anti-virus, firewall or need a reliable anti-malware scanner please refer to:
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