Some types of malware will disable Malwarebytes Anti-Malware and other security tools to keep them from running properly. Others may delete the main mbam.exe executable file during installation or when attempting to perform a scan which results in various errors.
To resolve this, download and install Malwarebytes Anti-Malware on a non-infected computer.
- After installation, open Windows Explorer and navigate to the C:\Program Files\Malwarebytes' Anti-Malware\ folder where mbam.exe is located.
- Copy the mbam.exe file to the Desktop and rename it to wuauclt.exe or explorer.exe.
- Save the renamed file to a usb flash drive or CD, then transfer to the infected computer.
- Another option is to upload the file somewhere so you can download it later to the infected computer.
- If you do not have access to another computer, ask a friend to email or upload a renamed mbam.exe for you and provide a link to download it.
- Place the renamed mbam.exe in the C:\Program Files\Malwarebytes' Anti-Malware folder on the infected computer, then double-click on it to launch the program.
- If that still did not work, then try changing the file extension. <- click this link if you do not see the file extension
If using Windows Vista, refer to these instructions.
- Right-click on the wuauclt.exe file, and change the .exe extension to .scr, .com, .pif, or .bat.
- Double-click on wuauclt.scr (or whatever extension you renamed it) to launch the program.
- Check for database definition updates through the program's interface.
- Then perform a Quick Scan, check all items found for removal and reboot afterwards.
- Failure to reboot will prevent MBAM from removing all the malware.
- When done, click the Logs tab and copy/paste the contents of the report in your next reply.
Edited by quietman7, 28 October 2009 - 02:25 PM.