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No desktop icons, start button or screen taskbar


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7 replies to this topic

#1 tsand

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Posted 28 October 2009 - 01:45 AM

I think I have a similar virus that others are describing as the Alpha Virus.

this virus:


  • blocks F8 SafeMode from running
  • Windows loads with no desktop or start button nor screen taskbar
  • Only allows Task manager to run
  • Lsass.exe, winlogon.exe, sass.exe run in Taskmanager and can't be stopped
  • When attempting kill the exe's or other selections I get a message that the URLmon.dll can't load
I was able to get SafeMode to run via MSCONFIG boot.ini change

I burned Malbyteware to a CD and was able to run through Taskmanager, however it ran for 3 hours and then stalled and not finding anything

I burned Superantivirus to a CD and when I tried to run it, I got a message that the Administrator doesn't allow this file to be run.

Smitfix tool didn't find any issues

Sasser removal tool from Symantec didn't find any issues

Thanks for any suggestions. PS Not sure how I can copy any logs from this machine, any suggestions?

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#2 quietman7

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Posted 28 October 2009 - 12:36 PM

Please download and scan with the VIPRE Rescue Program <- the size of the downloaded application is large.
Be sure to print out and follow the instructions provided on the same page..
  • Save the rescue program to your computer's desktop.
  • If you cannot use the Internet or download any programs, download from another computer, save to a USB drive or CD and then transfer VIPRE to the infected machine.
  • Double-click on VIPRERescue****.exe (**** represents numbers for the current version)
  • When asked, "Do you wish to extract the VIPRE Rescue Scanner to your computer?" click Yes.
  • You will be prompted to extract (unzip) the file to C:\VIPRERESCUE (default install location), then click Unzip.
  • Make sure the checkbox for When done unzipping open: .\deep_scan.bat is checked.
  • Click Ok at the prompt to open a command line window and run a deep scan.

Edited by quietman7, 28 October 2009 - 12:36 PM.

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#3 tsand

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Posted 28 October 2009 - 10:27 PM

Please download and scan with the VIPRE Rescue Program <- the size of the downloaded application is large.
Be sure to print out and follow the instructions provided on the same page..

  • Save the rescue program to your computer's desktop.
  • If you cannot use the Internet or download any programs, download from another computer, save to a USB drive or CD and then transfer VIPRE to the infected machine.
  • Double-click on VIPRERescue****.exe (**** represents numbers for the current version)
  • When asked, "Do you wish to extract the VIPRE Rescue Scanner to your computer?" click Yes.
  • You will be prompted to extract (unzip) the file to C:\VIPRERESCUE (default install location), then click Unzip.
  • Make sure the checkbox for When done unzipping open: .\deep_scan.bat is checked.
  • Click Ok at the prompt to open a command line window and run a deep scan.


Thanks quietman7, I am away from the infected computer, I will run this program tomorrow.

#4 tsand

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Posted 30 October 2009 - 05:06 PM

Please download and scan with the VIPRE Rescue Program <- the size of the downloaded application is large.
Be sure to print out and follow the instructions provided on the same page..

  • Save the rescue program to your computer's desktop.
  • If you cannot use the Internet or download any programs, download from another computer, save to a USB drive or CD and then transfer VIPRE to the infected machine.
  • Double-click on VIPRERescue****.exe (**** represents numbers for the current version)
  • When asked, "Do you wish to extract the VIPRE Rescue Scanner to your computer?" click Yes.
  • You will be prompted to extract (unzip) the file to C:\VIPRERESCUE (default install location), then click Unzip.
  • Make sure the checkbox for When done unzipping open: .\deep_scan.bat is checked.
  • Click Ok at the prompt to open a command line window and run a deep scan.


Thanks quietman7,

I have successfully run the program. It found 21 total items, 14 infected files and 4 folders and 3 registry items

I am not sure if you want me to post a log from the program or how I might be able to do so. Where does the log reside, c:\VipreRescure? The the computer does have an A drive, so I guess I could use the CMD prompt and copy the log to a floppy.

Can you remind me of that command? Is it...

copy c:\log a:\log

I also got HiJackthis to run. Let me know if you want to see that log.

Shall I try any other scans or shall I attempt a reboot?

Thanks

#5 tsand

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Posted 30 October 2009 - 06:05 PM

Please download and scan with the VIPRE Rescue Program <- the size of the downloaded application is large.
Be sure to print out and follow the instructions provided on the same page..

  • Save the rescue program to your computer's desktop.
  • If you cannot use the Internet or download any programs, download from another computer, save to a USB drive or CD and then transfer VIPRE to the infected machine.
  • Double-click on VIPRERescue****.exe (**** represents numbers for the current version)
  • When asked, "Do you wish to extract the VIPRE Rescue Scanner to your computer?" click Yes.
  • You will be prompted to extract (unzip) the file to C:\VIPRERESCUE (default install location), then click Unzip.
  • Make sure the checkbox for When done unzipping open: .\deep_scan.bat is checked.
  • Click Ok at the prompt to open a command line window and run a deep scan.


Thanks quietman7,

I have successfully run the program. It found 21 total items, 14 infected files and 4 folders and 3 registry items

I am not sure if you want me to post a log from the program or how I might be able to do so. Where does the log reside, c:\VipreRescure? The the computer does have an A drive, so I guess I could use the CMD prompt and copy the log to a floppy.

Can you remind me of that command? Is it...

copy c:\log a:\log

I also got HiJackthis to run. Let me know if you want to see that log.

Shall I try any other scans or shall I attempt a reboot?

Thanks


I rebooted to windows, virus still active. no desktop icons, start button, etc.

running Vipre again, this second time it failed, then ran again (total third time) and getting warning box

RUNDLL
Error Loading newdev.dll The specific module could not be found

But it is running and scanning

#6 tsand

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Posted 30 October 2009 - 08:01 PM

Please download and scan with the VIPRE Rescue Program <- the size of the downloaded application is large.
Be sure to print out and follow the instructions provided on the same page..

  • Save the rescue program to your computer's desktop.
  • If you cannot use the Internet or download any programs, download from another computer, save to a USB drive or CD and then transfer VIPRE to the infected machine.
  • Double-click on VIPRERescue****.exe (**** represents numbers for the current version)
  • When asked, "Do you wish to extract the VIPRE Rescue Scanner to your computer?" click Yes.
  • You will be prompted to extract (unzip) the file to C:\VIPRERESCUE (default install location), then click Unzip.
  • Make sure the checkbox for When done unzipping open: .\deep_scan.bat is checked.
  • Click Ok at the prompt to open a command line window and run a deep scan.


Thanks quietman7,

I have successfully run the program. It found 21 total items, 14 infected files and 4 folders and 3 registry items

I am not sure if you want me to post a log from the program or how I might be able to do so. Where does the log reside, c:\VipreRescure? The the computer does have an A drive, so I guess I could use the CMD prompt and copy the log to a floppy.

Can you remind me of that command? Is it...

copy c:\log a:\log

I also got HiJackthis to run. Let me know if you want to see that log.

Shall I try any other scans or shall I attempt a reboot?

Thanks


I rebooted to windows, virus still active. no desktop icons, start button, etc.

running Vipre again, this second time it failed, then ran again (total third time) and getting warning box

RUNDLL
Error Loading newdev.dll The specific module could not be found

But it is running and scanning


Holy cow,

Malware found 2 addware.hotbar with a wxfw.dll

When I hit remove, diagonal lines crossed the Malware application and it crashed. It seems it is some Weatherchannel labeled virus

One of the lines looked like this, but because Malware crashed, I don't know if this is the exact line
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Control Panel\Cpls\wxfw.dll (Adware.Hotbar)

#7 quietman7

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Posted 30 October 2009 - 09:37 PM

I also got HiJackthis to run. Let me know if you want to see that log.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day. If you cannot get DDS to run, then post your HijackThis log.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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#8 Orange Blossom

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Posted 31 October 2009 - 02:01 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/268184/alpha-virus-weather-channel-adwarehotbar/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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