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Help me fix my computer


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#1 DRoy9

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Posted 27 October 2009 - 07:58 PM

So I recently took my computer in for a repair because it was not starting and was going to a blue screen. My computer was returned to me fix or so I was told. Yes my computer no longer goes to a blue screen however, I get random popups and my windows task manager says everything is running at a very high memory rate most are well over 24,000 some as high as 110,000. This seems wrong to me as before nothing ran above 20,000 unless it was firefox or virus scanner. What should I do? My Symantec antivirus found a Nominenu.dll virus and deleted it. I am still getting random popups once in awhile and my task manager still says everything is running at abnormally high memory rates. What should I do?

Thanks so much for the help.

-DB

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#2 rigel

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Posted 27 October 2009 - 09:08 PM

Let's take a look...

Please download TFC by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 DRoy9

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Posted 28 October 2009 - 05:12 PM

I downloaded Malwarebytes but when I finish installing an error appears that says: Unable to execute file: Malwarebytes' Anti-Malware\mbam.exe
CreateProcess failed; Code 2.
The system cannot fid the file specified.

What is going on?

#4 DRoy9

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Posted 28 October 2009 - 05:17 PM

Also, in my Windows Task Manager: Processes the are taking up more than normal memory usage (My ituneshelper is running at 69,000k where as normally runs at 8,000). They start off at their normal 8,000 when I first turn on the computer but then jump after about 1 min. Also, there is a process explorer.exe that is running at 80,000k but now it is not there when I go onto Task Manager.
This is very frustrating. Thanks for the help.

Edited by DRoy9, 28 October 2009 - 05:18 PM.


#5 rigel

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Posted 28 October 2009 - 06:56 PM

Please try this

:trumpet: Redownload Malwarebytes. Rename the downloaded file to wuauclt.exe. After you install Malwarebytes, rename that executable to the same name.

:flowers:Please download RKill by Grinler

Link #1
Link #2
Link #3
Link #4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Download Link #1.
  • Save it to your Desktop.
  • Double click the RKill desktop icon.
    If you are using Vista please right click and run as Admin!
  • A black screen will briefly flash indicating a successful run.
  • If this does not occur please delete that application and download Link #2.
  • Continue process until the tool runs.
  • If the tool does not run from any of the links tell me about it.
:thumbsup: Now run Malwarebytes in Full mode according to the above instructions. Post the log. Thanks!

Edited by rigel, 28 October 2009 - 06:57 PM.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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