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Rootrepeal hanging and other assorted symptoms


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#1 alexsa

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Posted 27 October 2009 - 07:34 PM

I have a Windows XP computer that appears to have some sort of infection. After running Malwarebyte's Anti-malware, Superantispyware and Combofix here is what I am left with where I can use come guidance.

1. Firefox will not run and fails with a 'memory could not be written' error always..reinstalled and updated JAVA.

2. Initially, Firefox and IE both would not run. IE would be able to see the home page, NY Times but none of the links would work. When I would try to get
to google from IE, the popup box would say Firefox unable to resolve. After running combofix, IE would work ok meaning I could get to google etc. but at some point, the error would come back.

3. When IE and Firefox aren't working, I can get out via the Windows update link and access the internet without any problems.

4. Rootrepeal starts and immediately goes to 50% CPU usage and 2 gig of memory in use and remains in initialization.

5. Sophos Anti-rootkit didn't find anything.

I would appreciate some advice on the next step to clean this up.

Thanks
Al

Edited by The weatherman, 27 October 2009 - 07:39 PM.
Moved from HijackThis Logs to a more appropriate forum. Tw


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#2 quietman7

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Posted 28 October 2009 - 12:46 PM

If none of the tools you have used thus far are resolving your problems, this issue will require further investigation. Many of the tools we use in this forum are not capable of detecting all malware variants so more advanced tools are needed to investigate. Before that can be done you will need you to create and post a DDS/HijackThis log.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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#3 Orange Blossom

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Posted 28 October 2009 - 07:12 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/267665/rootrepeal-hanging-firefox-will-not-start/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
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