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Infected with Max++= Rootkit; can't remove it


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#1 cobaltcorvid

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Posted 27 October 2009 - 05:27 PM

I've figured out that I have the Max++= rootkit on my machine but I cannot remove it. I also cannot get any Rootkit removers or logging programs to cooperate long enough to post a log. However, via GMER and RegRun I've seen the rootkit named. How should I proceed? I cannot run:

Avast
Spybot
UnhackMe
MalwareBytes anti Malware
Hijack This
Blacklight
SanityCheck

I've tried running Sophos and Panda Root Remover but they both get stuck indefinitely or immediately close. I cannot boot to safe mode, either via hitting f8 or by changing the msconfig, as that spits out a windows error at me. The only thing I can do, as far as diagnosing this, is run RegRun's reanimator, which will repeatedly pick up on the fact that Max++= is present, but selecting "Get It Out" has done no good. I run Windows XP home edition.

I am not sure how to proceed. Advice is appreciated. Thanks.

Edited by The weatherman, 27 October 2009 - 06:18 PM.
Moved from HijackThis Logs to a more appropriate forum. Tw


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#2 boopme

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Posted 27 October 2009 - 08:08 PM

The rootkit itself is a protection module used to terminate a variety of security tools by changing the permissions on targeted programs so that they cannot run or complete scans. There are some new variants of rootkits in the wild right now that will require custom scripts to remove the infection, the process must be completed by HJT team members or above.

Failure to follow the proper removal process can and will cause serious damage to a machine. Recovery of the machine may be difficult, if not impossible.


Download this Utility and save it to your Desktop.
Double-click the Utility to run it and and let it finish.
When it states Finished! Press any key to exit, press any key to close the program.
It will save a .txt file to your desktop automatically. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as part of the reply in the topic you will create below..

Next please go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post the above Win32kDiag.exe log.

Let me know how that went.
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#3 Orange Blossom

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Posted 27 October 2009 - 10:26 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/267499/infected-with-max-rootkit-please-advise/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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