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Possible Rootkit Infection


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5 replies to this topic

#1 slax

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Posted 27 October 2009 - 12:55 PM

Hello BC!

I come to your for aid in removing a nasty infection off a computer. The computer will not allow me to complete any scans. For example I would run Malwarebytes and do a quick scan but a few seconds into it, it would just close automatically. If I try to run it again it would say I would not access and I may not have permission for it. The only scan I could complete without fault is Sophos Anti-Rootkit. This is on a eMachine with Windows XP Professional 32-bit with Service Pack 2.

Here is the log for Sophos Anti-Rootkit.


Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 10/27/2009 at 11:24:35 AM
User "curtis" on computer "DELL-MINI"
Windows version 5.1 SP 2.0 Service Pack 2 build 2600 SM=0x100 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\WINDOWS\system32\dpcdll.dll
Hidden: file C:\WINDOWS\system32\mui\0401\xpsp2res.dll
Hidden: file C:\WINDOWS\system32\mui\040D\xpsp2res.dll
Hidden: file C:\Program Files\MSN\MSNCoreFiles\Install\MSN9Components\Msncli.exe
Hidden: file C:\WINDOWS\pchealth\helpctr\binaries\HelpSvc.exe
Hidden: file C:\WINDOWS\system32\dllcache\dpcdll.dll
Hidden: file C:\WINDOWS\system32\dllcache\sprb0401.dll
Hidden: file C:\WINDOWS\system32\dllcache\sprb040D.dll
Hidden: file C:\WINDOWS\system32\dllcache\xpsp2res.dll
Hidden: file C:\System Volume Information\_restore{1312F554-6C91-47A7-97FA-F21B6F1A09B6}\RP14\A0051402.exe
Hidden: file C:\Documents and Settings\curtis\Desktop\rkill.com
Hidden: file C:\System Volume Information\_restore{1312F554-6C91-47A7-97FA-F21B6F1A09B6}\RP15\A0051572.exe
Hidden: file C:\Documents and Settings\curtis\Local Settings\Application Data\Mozilla\Firefox\Profiles\aqj9exun.default\Cache\F7C05BCFd01
Hidden: file C:\Program Files\InstallShield Installation Information\{5396FBD8-8BD7-47F9-92AE-F62F13D5A11D}\ISSetup.dll
Hidden: file C:\Documents and Settings\curtis\Desktop\VIPRERescue5466.exe
Hidden: file C:\Documents and Settings\All Users\Application Data\avg8\update\backup\avgcorex.dll
Hidden: file C:\Program Files\AVG\AVG8\avgcsrvx.exe
Hidden: file C:\WINDOWS\system32\Macromed\Flash\uninstall_activeX.exe
Hidden: file C:\Program Files\Mozilla Firefox\uninstall\helper.exe
Hidden: file C:\VIPRERESCUE\VIPRERescueScanner.exe
Hidden: file C:\System Volume Information\_restore{1312F554-6C91-47A7-97FA-F21B6F1A09B6}\RP14\A0051384.exe
Hidden: file C:\System Volume Information\_restore{1312F554-6C91-47A7-97FA-F21B6F1A09B6}\RP14\A0051383.exe
Hidden: file C:\Documents and Settings\curtis\Desktop\tatertor.scr
Hidden: file C:\Documents and Settings\curtis\Local Settings\Application Data\Mozilla\Firefox\Profiles\aqj9exun.default\Cache\B6DDBF1Ed01
Hidden: file C:\Documents and Settings\curtis\Desktop\zztoy.exe
Hidden: file C:\Documents and Settings\curtis\Local Settings\Application Data\Mozilla\Firefox\Profiles\aqj9exun.default\Cache\8CC09CC8d01
Hidden: file C:\Program Files\Malwarebytes' Anti-Malware\tatertor.scr
Hidden: file C:\Documents and Settings\curtis\Desktop\sar_15_sfx.exe
Hidden: file C:\Documents and Settings\curtis\Local Settings\Application Data\Mozilla\Firefox\Profiles\aqj9exun.default\Cache\A2F0955Ed01
Hidden: file C:\Program Files\Spyware Doctor\InnoHelpers.dll
Hidden: file C:\Program Files\Spyware Doctor\commlib.dll
Hidden: file C:\Program Files\Spyware Doctor\commom.dll
Hidden: file C:\Program Files\Spyware Doctor\PDialogs.dll
Hidden: file C:\Program Files\Spyware Doctor\Update.exe
Hidden: file C:\Program Files\Spyware Doctor\Alert.exe
Hidden: file C:\Program Files\Spyware Doctor\Upgrade.exe
Hidden: file C:\Program Files\Spyware Doctor\TFEngine\TFMisc.dll
Hidden: file C:\Program Files\Common Files\PC Tools\KDS\KDSInterface.dll
Hidden: file C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
Hidden: file C:\Documents and Settings\curtis\Desktop\VIPRERescue5470.exe
Hidden: file C:\Documents and Settings\curtis\Desktop\frnxex9f.exe
Hidden: file C:\Documents and Settings\curtis\Desktop\exeHelper.com
Hidden: file C:\Documents and Settings\curtis\Desktop\ATF-Cleaner.exe
Hidden: file C:\Documents and Settings\curtis\Local Settings\Application Data\Mozilla\Firefox\Profiles\aqj9exun.default\Cache\0D1C6140d01
Hidden: file C:\Documents and Settings\curtis\Desktop\rkill.pif
Hidden: file C:\Documents and Settings\curtis\Local Settings\Application Data\Mozilla\Firefox\Profiles\aqj9exun.default\Cache\F7C048A4d01
Hidden: file C:\Documents and Settings\curtis\Desktop\rkill.scr
Hidden: file C:\Documents and Settings\curtis\Desktop\rkill.exe
Hidden: file C:\Documents and Settings\curtis\Local Settings\Application Data\Mozilla\Firefox\Profiles\aqj9exun.default\Cache\F7C05CB7d01
Hidden: file C:\Documents and Settings\curtis\Local Settings\Application Data\Mozilla\Firefox\Profiles\aqj9exun.default\Cache\F7C04B10d01
Hidden: file C:\Documents and Settings\curtis\Desktop\RootRepeal\RootRepeal.exe
Hidden: file C:\Documents and Settings\curtis\Local Settings\Temp\hGu8YnFX.dll
Hidden: file C:\Documents and Settings\curtis\Local Settings\Temp\I64xG6fq.dll
Hidden: file C:\System Volume Information\_restore{1312F554-6C91-47A7-97FA-F21B6F1A09B6}\RP11\A0015321.exe
Hidden: file C:\Program Files\ShoppingReport\Uninst.exe
Hidden: file C:\Program Files\Hotbar\bin\11.0.78.0\HotbarUninstaller.exe
Hidden: file C:\Program Files\LimeWire\uninstall.exe
Hidden: file C:\Program Files\LimeWire\.NetworkShare\LimeWireWin4.18.8.exe
Hidden: file C:\WINDOWS\system32\eventlog.dll
Hidden: file C:\WINDOWS\msa.exe
Stopped logging on 10/27/2009 at 11:36:42 AM

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#2 rigel

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Posted 27 October 2009 - 09:22 PM

Looks like you have run a few tools... Please redownload any tool listed - there have been multiple updates...

:trumpet: Please download TFC by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
:flowers: Run RKill by Grinler

Link #1
Link #2
Link #3
Link #4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Download Link #1.
  • Save it to your Desktop.
  • Double click the RKill desktop icon.
    If you are using Vista please right click and run as Admin!
  • A black screen will briefly flash indicating a successful run.
  • If this does not occur please delete that application and download Link #2.
  • Continue process until the tool runs.
  • If the tool does not run from any of the links tell me about it.
:thumbsup: The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 slax

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Posted 28 October 2009 - 12:18 PM

Thank you for the response. I ran TFC and it prompted me to reboot so I did then I went on to disabled AVG then proceeded to run RKill but RKill seizes up and is just stuck on the black screen box. It say's "INFO: No tasks running with the specified criteria." and the next few lines say "The operation completed successfully" with spaces in between them. This goes for all the RKill links, I have tried them all. I tried to run Malwarebytes while keeping the black box up but once I start a quick scan Malwarebytes disappears. This virus must be really bad, it's nothing I've seen before. :thumbsup:

#4 rigel

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Posted 28 October 2009 - 06:51 PM

Let's try a different scanner

Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 slax

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Posted 03 November 2009 - 10:54 AM

Sorry for the long wait but I decided it was best if I formatted and reinstalled Windows, I believe in the end that would of been the best solution for the computer.
I thank you rigel for your wonderful help with this problem.

#6 rigel

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Posted 03 November 2009 - 09:01 PM

You are welcome. The choice you made is probably the best solution. You are sure the computer is clean.

Take care and safe surfing...

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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