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Computer keeps shutting down/going to random websites


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#1 toasterica

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Posted 27 October 2009 - 12:06 PM

As soon as I get to the windows login screen in XP I get a countdown timer (00:00:60)

It says:

The system is shutting down.
please save all work..
shut down initiated by NT AUTHORITY/SYSTEM

The system process C:\WINDOWS\system32\services.exe terminated unexpectedly with status code -1073741482.
The system will now shut down and reset.

I can run the PC in safe mode, but I get directed to random websites when I click on Google links and get brought to a "Gala" web directory when I search for items using the Google toolbar.

I cannot seem to run any antivirus programs like McAfee or PrevX, or a bunch of other programs. "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."

I also cannot access the task manager.

Please, is there anyone out there who can help me?

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#2 toasterica

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Posted 27 October 2009 - 06:21 PM

no one?

#3 Computer Pro

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Posted 27 October 2009 - 06:35 PM

Hello and welcome to Bleeping Computer.

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Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#4 toasterica

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Posted 27 October 2009 - 06:46 PM

Thanks, installed successfully but as soon as I start the scan the virus closes the program.

Cannot rename the mbam.exe file. Says access is denied..."make sure disk is not full/write-protected/in use."

Anything else I should do?

#5 Computer Pro

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Posted 27 October 2009 - 06:48 PM

Ok, lets try Dr. Web:

Please download Dr. Web the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr. Web Cureit as follows:
Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
The Express scan will automatically begin.
(This is a short scan of files currently running in memory, boot sectors, and targeted folders).
If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
When complete, click Select All, then choose Cure > Move incurable.
(This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
Now put a check next to Complete scan to scan all local disks and removable media.
In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
In the top menu, click file and choose save report list.
Save the DrWeb.csv report to your desktop.
Exit Dr.Web Cureit when done.
Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
Computer Pro

#6 toasterica

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Posted 27 October 2009 - 07:46 PM

So I did an express scan and got things like this:

Win32.Virut.56
Trojan.Click.25308
Probably BACKDOOR.Trojan

Deleted/moved the junk and went to perform a complete scan.

The program stops and I get a window:

WARNING! Viruses or suspicious objects have been detected during the scanning.

The Quarantine location is C:\Documents and Settings\Ryan\DoctorWeb\Quarantine
The Log file location is C:\Documents and Settings\Ryan\DoctorWeb\Cureit.log

It is strongly recommended to perform a complete scan of your system if it hasn't been performed during scanning.
You can customize...

In the future for ultimate AV-protection use...
You can find answers to the most frequent questions...
Open the FAQ page now?


Now I can't run any kind of scan using Dr. Web, as soon as it starts I get the same window.^^

#7 Computer Pro

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Posted 27 October 2009 - 08:16 PM

I am sorry to be the bearer of bad news. But you have Virut. To get rid of this virus, you are going to have to reformat and reinstall Windows.
Computer Pro

#8 toasterica

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Posted 27 October 2009 - 08:25 PM

uhh ok ill do whatever needs to be done.

I just need to know how to do it.

Thanks for your help.

#9 imaginarynumber

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Posted 28 October 2009 - 03:29 AM

Before wiping everything have you tried any of the stand alone scanners such as Macfee stinger.

http://vil.nai.com/vil/stinger/

I am currently working on a machine with similar problems but when I go to safe mode I am presented with a blank screen- not even a task bar- all I can do is ctrl-alt-del but from there if I click on "file" and then "new task run"I can navigate to my usb stick which has a copy of stinger on it

Alternatively

http://www.free-av.com/en/tools/12/avira_a...cue_system.html

Is a linux based scanner that you boot the pc from, bypassing xp and the viruses

#10 Computer Pro

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Posted 28 October 2009 - 07:12 PM

Imaginarynumber,

The infected computer has Virut. Most of the time, Virut is uncurable, and the best solution is to reformat and reinstall.

Toasterica,

Do you have a windows CD that came with your computer?
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#11 toasterica

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Posted 28 October 2009 - 07:19 PM

I do not have a Windows CD.

If I have to re-install Windows I'm wondering if I could upgrade to 7.

Would I be able to download windows 7 after I uninstall windows and wipe everything?

And by the way, how would I go about reformatting/wiping/reinstalling?

I already took off all my important files.

#12 Computer Pro

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Posted 28 October 2009 - 07:30 PM

http://www.microsoft.com/downloads/details...51-2497c146af15

Here is the Windows 7 Upgrade Advisor. Please run this and see what it reports back if you can upgrade to Windows 7 or not. Your computer may not be able to handle Windows 7 due to hardware requirements.

From my knowledge, what you would have to do is buy a Windows 7 CD from Microsoft or from a store, and then use that to uninstall the current version of Windows, and then install Windows 7.



Here is how to reformat windows:

http://www.ehow.com/how_4661974_reformat-r...windows-xp.html
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