Posted 27 October 2009 - 10:09 AM
I am new here and hoping there is someone who can help me!
I have picked up a nasty virus, from when I updated my Tom Tom I think?
I have had a load in the past and always managed to fix the problem... not this time however.
In short, I have no desk top icons, no start bar, no anything. When I go onto the internet through the control panel and ask explorer to "run" I can browse the web, but only by typing in the web page. Google searches only occasionally work and if I click a link to go anywhere it diverts to a site trying to sell me something or somewhere wanting me to download some (fake i assume) antivirus.
I have AVG but it is stopping me from running it?
I did have AVG 8 and that found a load of problems.. However when I tried to remove them it said "these cannot be deleted".
I then upgraded to AVG 9 and I cant get that to run at all??
I have downloaded other antivirus software but when I open it I cant run it. It says it cant connect to the virus bank or a similar error message.
I have tried a couple of system restores and they dont work either...
The last bad virus I had I ended up using some software than used a command prompt screen and reset the date and everything. Went very deep I think??
As you may tell from the above I am not overly technical, but know a little bit.
If there is anyone who thinks they can help I would be super pleased. Its the families only computer and I am under pressure to get it fixed!!
Cheers in advance.
Edit: Moved topic from XP to the more appropriate forum. ~ Animal