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Vista Home Premium - BSOd


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#1 CompDr

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Posted 27 October 2009 - 08:46 AM

Hello,

I have an HP Pavilion dv2315nr laptop running Windows Vista Home Premium. Whenever it boots up, it immediately starts a system repair, then asks to restore the system to an earlier date. Then it receives the BSOD listed in the Topic Description. I followed one of BC tutorials using Windbg and have pasted the results below. Hope someone can help.

Thanks




Microsoft ® Windows Debugger Version 6.11.0001.404 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [E:\Windows\Minidump\Mini092609-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows Server 2008/Windows Vista Kernel Version 6001 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
Machine Name:
Kernel base = 0x82015000 PsLoadedModuleList = 0x8212cc70
Debug session time: Sat Sep 26 12:25:59.763 2009 (GMT-4)
System Uptime: 0 days 0:00:11.466
Loading Kernel Symbols
...............................................................
....................................
Loading User Symbols
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 1b, 0, 820c9023}

Unable to load image \SystemRoot\System32\Drivers\R5U870FLx86.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for R5U870FLx86.sys
*** ERROR: Module load completed but symbols could not be loaded for R5U870FLx86.sys
Probably caused by : R5U870FLx86.sys ( R5U870FLx86+2c86 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 00000000, memory referenced
Arg2: 0000001b, IRQL
Arg3: 00000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 820c9023, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from 8214c868
Unable to read MiSystemVaType memory at 8212c420
00000000

CURRENT_IRQL: 1b

FAULTING_IP:
nt!KeWaitForMultipleObjects+233
820c9023 803802 cmp byte ptr [eax],2

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0xA

PROCESS_NAME: System

TRAP_FRAME: 884d3c2c -- (.trap 0xffffffff884d3c2c)
ErrCode = 00000000
eax=00000000 ebx=85b219d8 ecx=8210dd38 edx=00000000 esi=8210d920 edi=85b21950
eip=820c9023 esp=884d3ca0 ebp=884d3ce8 iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00210246
nt!KeWaitForMultipleObjects+0x233:
820c9023 803802 cmp byte ptr [eax],2 ds:0023:00000000=??
Resetting default scope

LAST_CONTROL_TRANSFER: from 820c9023 to 8206fd24

STACK_TEXT:
884d3c2c 820c9023 badb0d00 00000000 821176e0 nt!KiTrap0E+0x2ac
884d3ce8 899dec86 00000002 884d3d4c 00000001 nt!KeWaitForMultipleObjects+0x233
WARNING: Stack unwind information not available. Following frames may be wrong.
884d3d74 899defec 884d3dc0 821eab18 8579dbf0 R5U870FLx86+0x2c86
884d3d7c 821eab18 8579dbf0 8388d428 00000000 R5U870FLx86+0x2fec
884d3dc0 82043a2e 899defdc 8579dbf0 00000000 nt!PspSystemThreadStartup+0x9d
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


STACK_COMMAND: kb

FOLLOWUP_IP:
R5U870FLx86+2c86
899dec86 ?? ???

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: R5U870FLx86+2c86

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: R5U870FLx86

IMAGE_NAME: R5U870FLx86.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 45693e58

FAILURE_BUCKET_ID: 0xA_R5U870FLx86+2c86

BUCKET_ID: 0xA_R5U870FLx86+2c86

Followup: MachineOwner
---------

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#2 the_patriot11

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Posted 27 October 2009 - 10:44 PM

I would start by uninstalling the drivers and reinstalling them one by one and see if that does anything. if its a driver error the system restor will not do any good.

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Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

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#3 coldhandedman

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Posted 27 October 2009 - 10:51 PM

Well, A lot of the DV Series Laptops 2000-2400, 6000-6400 and 9000-9400 all came with Nvidia Graphic Chips on the motherboard that go bad. Some of things that people first notice, is that the Wireless will stop working (sometimes the wireless light on the front left will stay orange).

Or, the screen will go black. It has also been known to restart randomly.

Now, this may have nothing to do with the problem that you are having, or everything to do with it.

If you "Google" HP extended warranty, you can see which model numbers were affected.

And all though they extended the warranty to 2 years from the beginning of the life of the laptop, it is most likely past that time.

#4 CompDr

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Posted 28 October 2009 - 08:25 PM

Thanks Patriot you may be right but I think coldhandedman hit the nail right on the head. I too have heard about and seen these problems with HP's. I've had a few customers who have had video just go out and also wireless networking. All was attributed to the mainboard.

Thanks for your help guys.

#5 the_patriot11

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Posted 28 October 2009 - 10:16 PM

well hopefully you find the solution. I have an HP dv8000 series laptop and love it but its runnint ATI not Nvidia hehe. but yeah hope you get it fixed.

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Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.





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