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spybot S&D won't run, neither malware bytes, help please?


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#1 laura_Christie

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Posted 27 October 2009 - 07:08 AM

Right, so my dad lent his laptop out, and it's returned and it won't connect to the internet through IE or mozilla..mozilla refuses to open at all in normal mode, but the process does come up in task manager.. it will open in safe mode though. IE did open, but would not connect to anything, the progress bar would move, albeit very slowly but nothing would work, now IE crashes upon loading..

I did a scan with AVG which showed there to be a trojan, which i removed, though i think this was too easily done, as there are still problems.

Downloaded Spybot Search & Destroy, which will not open. Malware Bytes will not run, even though I've tried to rename the application to various other things, vista says I must have permission to do the change, even though there is only one account on this computer which obviously has all administrative priviledges. When trying to run Malware Bytes through the desktop shortcut it says that I do not have the appropriate permissions to access the item.

All in all I'm stumped :/ think it may be some sort of rootkit, as Microsoft Security Essentials used to scan for a short while, now it's saying that it has been stopped, and when I was searching for Avast, the google links that I clicked on, took me to a completely different site. I am able to access the internet through Bitlord ( downloaded it on a different computer and transferred it on a flash drive, to see if it would work, and low and behold it does.)

Also, it's running vista 32 bit and it's my first time posting on any sort of forum like this, so I hope I'm posting in the right area, and would be very grateful for any help given :thumbsup:.

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#2 quietman7

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Posted 27 October 2009 - 10:14 AM

Some rootkits can terminate your security tools by changing the permissions on targeted programs so that they cannot run or complete scans. Further investigation is required to determine if this is the case with the issues you have described.

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report for me to review.
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad, then copy and paste the entire contents starting with Running from... to Finished!) in your next reply.
Then go to Posted Image > Run..., and copy and paste this command into the open box: cmd
press OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop and open in Notepad.
Copy and paste the contents of that file in your next reply.

-- Vista users can refer to these instructions to open a command prompt.
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