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No video after re-boot or shutdown

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#1 Micallen


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Posted 27 October 2009 - 07:01 AM

I've had a new Dell Dimension T3500 for 2 & 1/2 weeks. Last Friday, after an automatic Windows update and reboot, the screen was black when it came back on. My monitor had no signal. After about 3 tries including unplugging it and waiting 5 minutes or so, it finally came back up.

Monday morning, I had a notification that Windows had downloaded more updates and it needed to re-start. I worked about an hour first, then restarted. Again, it came back up, but with no video. But this time, after several tries, and waiting maybe 30 minutes before plugging it back in, I had no video. I called Dell, and they suspect the NVidia 1800 card is bad and they are sending a new one.

I am skeptical, because there have been other reboots where it took forever for the hard drive activity to stop and the computer actually re-boot. Sometimes I had to pull plug to get it to cut off.

I'm just wondering if anyone has had similar experience. New video card will be her by noon, so I may (or may not) know later today if that was it.




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#2 azfreetech


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Posted 28 October 2009 - 08:21 PM

I would be looking at the video card and the DRIVERS as well. Every time I get a Windows update it seems to wipe out the drivers for my soundcard for some reason!
DJ Digital Gem

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