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Big bug in my Windows Explorer.


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#1 pintail

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Posted 27 October 2009 - 06:45 AM

I got caught w/o a antivirus program on my computer. I know, shame on me.
My computer freezes constantly. Cont-Alt-Del will bring up the close program diologue box, but even that won't end the program. If I wait for up to 2 or 3 minutes, (really) it may get to the program I selected.
Usually though, I have to shut it down, re-boot, go through the scandisk thing all over again, it will work until the very next program I try to open.
Is there a virus remover I can download to remove what I think is a virus? I did buy a program from McAfee, a Virus Scan, but after I downloaded it, I couldn't use it cuz it said, "quote" SAINST.EXE linked to missing export ADVAPI32.DLL. Process will be terminated.
Wow people, I need help.....................badly.
: Thank you very much, pintail4 :thumbsup:

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#2 quietman7

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Posted 27 October 2009 - 10:27 AM

Please download exeHelper by Raktor from one of the two links and save it to your desktop.Link 1
Link 2
  • Double-click on exeHelper.com or exeHelper.scr to run the fix tool.
  • A black window should pop up, press any key to close once the fix is completed.
  • A log file called exehelperlog.txt will be created and should open at the end of the scan)
  • A copy of that log will also be saved in the directory where you ran exeHelper.com
  • Copy and paste the contents of exehelperlog.txt in your next reply.
Note: If the window shows a message that says "Error deleting file", please re-run the tool again before posting a log and then post the two logs together (they both will be in the one file).

Please download Malwarebytes Anti-Malware (v1.41) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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