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I'm stuck - antivirus system pro


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5 replies to this topic

#1 stephb79

stephb79

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Posted 26 October 2009 - 08:58 PM

I'm infected with Antivirus System Pro and it is really a b@*#h. I've gotten as far as downloading the latest version of MalwareBytes' Anti Malware, but I'm getting a runtime error '0' and runtime error '440' when I try to run it. I ran a hijack this log and am stuck here because I'm not sure what needs to be fixed. Help! My log is attached...thank you!!!!!

Attached Files



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#2 Buckeye_Sam

Buckeye_Sam

    Malware Expert


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  • Location:Pickerington, Ohio
  • Local time:09:17 PM

Posted 27 October 2009 - 06:11 PM

Hello! :(
My name is Sam and I will be helping you.

In order to see what's going on with your computer I'll ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.



Please download ComboFix from one of these locations:

Link 1
Link 2
Link 3

Important!
You should NOT use Combofix unless you have been instructed to do so by a Malware Removal Expert.
It is intended by its creator to be used under the guidance and supervision of an Malware Removal Expert, not for private use.
Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.



Make sure that you save ComboFix.exe to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#3 stephb79

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Posted 28 October 2009 - 09:03 PM

Thank you!!!!!!!!!
I've attached the ComboFix log...please let me know if there's anything else I should do! The pop ups seem to have suddenly stopped inexplicably, but I'm sure they're not gone for good. Thanks!

ComboFix 09-10-27.08 - Stephanie 10/28/2009 21:23.1.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.511.230 [GMT -4:00]
Running from: c:\documents and settings\Stephanie\Desktop\ComboFix.exe
AV: Symantec AntiVirus Corporate Edition *On-access scanning disabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\program files\dclhfb
c:\program files\dclhfb\wmolsysguard.exe
c:\program files\JavaCore
c:\program files\JavaCore\UnInstall.exe
c:\program files\nvcoi
c:\program files\nvcoi\mst.stt
c:\program files\Temporary
c:\recycler\NPROTECT
c:\recycler\NPROTECT\00005308.
c:\recycler\NPROTECT\00005309.
c:\recycler\NPROTECT\00005310.
c:\recycler\NPROTECT\00005315.
c:\recycler\NPROTECT\00005316.
c:\recycler\NPROTECT\00005317.
c:\temp\sanR24
c:\windows\BM47499d9a.txt
c:\windows\BM47499d9a.xml
c:\windows\Downloaded Program Files\temp
c:\windows\pskt.ini
c:\windows\system32\bcbeg.ini
c:\windows\system32\bwqxqvja.ini
c:\windows\system32\ckuwaxlj.ini
c:\windows\system32\dqsydkmi.ini
c:\windows\system32\eswemkon.ini
c:\windows\system32\exdvpqjl.ini
c:\windows\system32\fgfppgnq.ini
c:\windows\system32\fmcmpypu.ini
c:\windows\system32\gnvydgqi.ini
c:\windows\system32\hhusoqnb.ini
c:\windows\system32\hvhgahcq.ini
c:\windows\system32\ibgiqrfl.dll
c:\windows\system32\iDlo01
c:\windows\system32\iyejqujq.ini
c:\windows\system32\jdhgexan.ini
c:\windows\system32\jyecqqag.ini
c:\windows\system32\mcrh.tmp
c:\windows\system32\mhvrgkyd.ini
c:\windows\system32\mioccxos.ini
c:\windows\system32\myfcbtak.ini
c:\windows\system32\qvcekprf.ini
c:\windows\system32\snpybvey.ini
c:\windows\system32\tmp.reg
c:\windows\system32\urqjyhpo.ini
c:\windows\system32\uyvesbcx.ini
c:\windows\system32\vninwuep.ini
c:\windows\system32\xmtqulia.ini
G:\autorun.inf

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_R_SERVER
-------\Legacy_UACd.sys
-------\Service_UACd.sys


((((((((((((((((((((((((( Files Created from 2009-09-28 to 2009-10-29 )))))))))))))))))))))))))))))))
.

2009-10-27 01:26 . 2009-09-10 18:54 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-10-27 01:26 . 2009-10-27 01:26 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2009-10-27 01:26 . 2009-09-10 18:53 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-10-27 01:26 . 2009-10-27 01:27 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-10-24 01:30 . 2009-10-24 01:30 -------- d-----w- c:\program files\Trend Micro
2009-10-03 20:38 . 2009-10-03 20:38 -------- d-----w- c:\program files\Fisher-Price

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-10-29 01:39 . 2006-11-14 23:11 -------- d-----w- c:\program files\Symantec AntiVirus
2009-09-26 12:29 . 2009-09-26 12:29 49928 ---ha-w- c:\windows\system32\mlfcache.dat
2009-09-26 00:34 . 2004-06-17 01:24 -------- d-----w- c:\documents and settings\Stephanie\Application Data\Apple Computer
2009-09-25 23:53 . 2009-09-25 23:51 -------- d-----w- c:\documents and settings\All Users\Application Data\{755AC846-7372-4AC8-8550-C52491DAA8BD}
2009-09-25 23:53 . 2008-11-10 14:52 -------- d-----w- c:\program files\iTunes
2009-09-25 23:52 . 2008-11-10 14:52 -------- d-----w- c:\program files\iPod
2009-09-25 23:52 . 2007-08-15 13:27 -------- d-----w- c:\program files\Common Files\Apple
2009-09-25 23:44 . 2009-09-25 23:43 -------- d-----w- c:\program files\QuickTime
2009-09-25 05:37 . 2004-08-24 00:32 667136 ----a-w- c:\windows\system32\wininet.dll
2009-09-25 05:37 . 2004-08-04 07:56 81920 ----a-w- c:\windows\system32\ieencode.dll
2009-09-11 14:18 . 2001-08-18 11:00 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-04 21:03 . 2001-08-18 11:00 58880 ----a-w- c:\windows\system32\msasn1.dll
2009-08-30 13:39 . 2006-05-10 13:20 -------- d-----w- c:\program files\Savings Bond Wizard
2009-08-28 23:42 . 2009-07-11 04:11 40448 ----a-w- c:\windows\system32\drivers\usbaapl.sys
2009-08-28 23:42 . 2009-07-11 04:11 2065696 ----a-w- c:\windows\system32\usbaaplrc.dll
2009-08-26 08:00 . 2003-03-03 15:04 247326 ----a-w- c:\windows\system32\strmdll.dll
2009-08-06 23:24 . 2004-08-22 17:22 327896 ----a-w- c:\windows\system32\wucltui.dll
2009-08-06 23:24 . 2004-08-22 17:22 209632 ----a-w- c:\windows\system32\wuweb.dll
2009-08-06 23:24 . 2005-05-26 08:16 44768 ----a-w- c:\windows\system32\wups2.dll
2009-08-06 23:24 . 2004-08-22 17:22 35552 ----a-w- c:\windows\system32\wups.dll
2009-08-06 23:24 . 2001-08-18 11:00 53472 ----a-w- c:\windows\system32\wuauclt.exe
2009-08-06 23:24 . 2003-03-03 15:01 96480 ----a-w- c:\windows\system32\cdm.dll
2009-08-06 23:23 . 2004-08-22 17:22 575704 ----a-w- c:\windows\system32\wuapi.dll
2009-08-06 23:23 . 2001-08-18 11:00 1929952 ----a-w- c:\windows\system32\wuaueng.dll
2009-08-05 09:01 . 2003-03-03 15:02 204800 ----a-w- c:\windows\system32\mswebdvd.dll
2009-08-05 00:44 . 1980-01-01 05:00 2189184 ----a-w- c:\windows\system32\ntoskrnl.exe
2009-08-04 14:20 . 1980-01-01 05:00 2066048 ----a-w- c:\windows\system32\ntkrnlpa.exe
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]
"Spyware Doctor"="c:\program files\Spyware Doctor\swdoctor.exe" [2005-01-06 1466368]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2006-03-07 53408]
"vptray"="c:\progra~1\SYMANT~1\VPTray.exe" [2006-03-17 124656]
"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe" [2009-08-13 177440]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2009-09-05 417792]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-09-21 305440]
"nwiz"="nwiz.exe" - c:\windows\SYSTEM32\nwiz.exe [2003-10-06 741376]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Smart Wizard Wireless Settings.lnk - c:\program files\NETGEAR\WG111 Configuration Utility\WG111CFG.exe [2005-9-3 1056864]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\WB]
2001-12-21 03:34 24576 ----a-w- c:\progra~1\OBJECT~1\WINDOW~1\fastload.dll

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ c:\windows\system32\hwrfiljj.exe c:\windows\system32\hwrfiljj.exe:changelist\0autocheck autochk *

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Adobe Gamma Loader.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Adobe Gamma Loader.lnk
backup=c:\windows\pss\Adobe Gamma Loader.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^America Online 9.0 Tray Icon.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\America Online 9.0 Tray Icon.lnk
backup=c:\windows\pss\America Online 9.0 Tray Icon.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Date Manager.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Date Manager.lnk
backup=c:\windows\pss\Date Manager.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^GStartup.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\GStartup.lnk
backup=c:\windows\pss\GStartup.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^hp psc 2000 Series.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\hp psc 2000 Series.lnk
backup=c:\windows\pss\hp psc 2000 Series.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^PrecisionTime.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\PrecisionTime.lnk
backup=c:\windows\pss\PrecisionTime.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\AIM95\\aim.exe"=
"c:\\Program Files\\Real\\RealPlayer\\realplay.exe"=
"c:\\Program Files\\Kodak\\KODAK Software Updater\\7288971\\Program\\Kodak Software Updater.exe"=
"c:\\Program Files\\Kodak\\Kodak EasyShare software\\bin\\EasyShare.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=

R1 ewido security suite driver;ewido security suite driver;c:\program files\ewido\security suite\guard.sys [11/22/2004 10:15 AM 3072]
S2 BulkUsb;Genesys Logic USB Scanner Controller NT 5.0;c:\windows\SYSTEM32\DRIVERS\usbscan.sys [8/26/2002 7:41 PM 15104]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [8/28/2009 8:05 PM 102448]
S3 psa128s;psa128s;c:\windows\system32\DRIVERS\psa128s.sys --> c:\windows\system32\DRIVERS\psa128s.sys [?]
S3 psa128u;Nike psa[128max Player Control Driver;c:\windows\system32\Drivers\psa128u.sys --> c:\windows\system32\Drivers\psa128u.sys [?]
S3 SavRoam;SAVRoam;c:\program files\Symantec AntiVirus\SavRoam.exe [3/17/2006 7:34 AM 115952]
S4 WinDefend;Windows Defender Service;c:\program files\Windows Defender\MsMpEng.exe [2/10/2006 5:27 PM 45840]

--- Other Services/Drivers In Memory ---

*NewlyCreated* - PCANDIS5
*Deregistered* - EraserUtilDrvI9
*Deregistered* - mbr
.
Contents of the 'Scheduled Tasks' folder

2009-10-23 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-04-11 17:34]

2004-12-07 c:\windows\Tasks\FRU Task 2003-04-10 00:56ewlett-Packard2003-04-10 00:56p psc 2100 series272A572217594EBCF1CEE215E352B92AD073FDE4085358305.job
- c:\program files\Hewlett-Packard\Digital Imaging\Bin\hpqfrucl.exe [2003-04-09 21:56]

2002-07-11 c:\windows\Tasks\ISP signup reminder 1.job
- c:\windows\System32\OOBE\OOBEBALN.EXE [2003-03-03 00:12]

2002-07-11 c:\windows\Tasks\ISP signup reminder 2.job
- c:\windows\System32\OOBE\OOBEBALN.EXE [2003-03-03 00:12]

2002-07-11 c:\windows\Tasks\ISP signup reminder 3.job
- c:\windows\System32\OOBE\OOBEBALN.EXE [2003-03-03 00:12]

2009-10-19 c:\windows\Tasks\MP Scheduled Scan.job
- c:\program files\Windows Defender\MpCmdRun.exe [2006-02-10 21:27]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://securityresponse.symantec.com/avcenter/fix_homepage/
uDefault_Search_URL = hxxp://www.google.com/ie
mWindow Title = Microsoft Internet Explorer presented by Comcast
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: c:\progra~1\COMMON~1\BTLINK\btlink.dll//iemenu
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\Office10\EXCEL.EXE/3000
Trusted Zone: neu.edu\blackboard
Trusted Zone: neu.edu\www.myneu
DPF: Microsoft XML Parser for Java - file://c:\windows\Java\classes\xmldso.cab
FF - ProfilePath - c:\documents and settings\Stephanie\Application Data\Mozilla\Firefox\Profiles\default.g4d\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - www.msn.com
FF - plugin: c:\documents and settings\Stephanie\Application Data\Mozilla\Firefox\Profiles\default.g4d\extensions\moveplayer@movenetworks.com\platform\WINNT_x86-msvc\plugins\npmnqmp071303000006.dll
FF - plugin: c:\program files\Google\Picasa3\npPicasa3.dll
FF - plugin: c:\program files\Java\j2re1.4.2_05\bin\NPJava11.dll
FF - plugin: c:\program files\Java\j2re1.4.2_05\bin\NPJava12.dll
FF - plugin: c:\program files\Java\j2re1.4.2_05\bin\NPJava13.dll
FF - plugin: c:\program files\Java\j2re1.4.2_05\bin\NPJava14.dll
FF - plugin: c:\program files\Java\j2re1.4.2_05\bin\NPJava32.dll
FF - plugin: c:\program files\Java\j2re1.4.2_05\bin\NPJPI142_05.dll
FF - plugin: c:\program files\Java\j2re1.4.2_05\bin\NPOJI610.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npmozax.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npViewpoint.dll
.
- - - - ORPHANS REMOVED - - - -

BHO-{2ac12762-4587-4c79-92de-67b79377e188} - (no file)
BHO-{347D195B-C75C-486E-90D8-9B720109258A} - c:\windows\system32\nnnklmml.dll
BHO-{6DEA3DF7-5FCB-4A5D-824D-BB6B791A99BD} - (no file)
BHO-{6EF5A1FD-E7CF-4D6B-B664-701B7309B066} - c:\windows\system32\gebcb.dll
BHO-{CD69B671-E826-4EEA-9BD7-E15466E6E40F} - (no file)
HKCU-Run-msnmsgr - c:\program files\MSN Messenger\msnmsgr.exe
HKLM-Run-LoadMSvcmm - c:\program files\Movielink\MovielinkManager\Movielink User.exe
HKLM-Run-BM47499d9a - c:\windows\system32\ibgiqrfl.dll
Notify-awtrsrrq - awtrsrrq.dll
AddRemove-Cubis Deluxe - c:\progra~1\FRESHG~1\CUBISD~1\UNWISE.EXE
AddRemove-GradeQuick - c:\gqwin\DeIsL2.isu



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-10-28 21:40
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(648)
c:\progra~1\OBJECT~1\WINDOW~1\fastload.dll

- - - - - - - > 'explorer.exe'(876)
c:\progra~1\WINDOW~3\wmpband.dll
c:\windows\system32\WPDShServiceObj.dll
c:\program files\Adobe\Acrobat 7.0\ActiveX\PDFShell.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Common Files\Symantec Shared\ccSetMgr.exe
c:\program files\Common Files\Symantec Shared\ccEvtMgr.exe
c:\program files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\windows\System32\CTsvcCDA.EXE
c:\program files\Symantec AntiVirus\DefWatch.exe
c:\program files\ewido\security suite\ewidoctrl.exe
c:\program files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
c:\progra~1\Dantz\RETROS~1\retrorun.exe
c:\progra~1\Dantz\RETROS~1\wdsvc.exe
c:\program files\Symantec AntiVirus\Rtvscan.exe
c:\windows\System32\MsPMSPSv.exe
c:\program files\Canon\CAL\CALMAIN.exe
c:\windows\system32\devldr32.exe
c:\combofix\CF24200.exe
c:\program files\iPod\bin\iPodService.exe
c:\combofix\PEV.cfxxe
.
**************************************************************************
.
Completion time: 2009-10-29 21:50 - machine was rebooted
ComboFix-quarantined-files.txt 2009-10-29 01:50

Pre-Run: 2,621,874,176 bytes free
Post-Run: 3,289,317,376 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect /NoExecute=OptIn

- - End Of File - - A0801C2F7E108ECB5EA135EFC66F40B3

Attached Files


Edited by Buckeye_Sam, 29 October 2009 - 07:51 AM.


#4 Buckeye_Sam

Buckeye_Sam

    Malware Expert


  • Members
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  • Gender:Male
  • Location:Pickerington, Ohio
  • Local time:09:17 PM

Posted 29 October 2009 - 07:51 AM

Please do not attach log files. Copy and paste them directly into your reply.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#5 Buckeye_Sam

Buckeye_Sam

    Malware Expert


  • Members
  • 17,382 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Pickerington, Ohio
  • Local time:09:17 PM

Posted 29 October 2009 - 07:53 AM

Let's see if Malwarebytes will work for us now.


Please update Malwarebytes and run a full scan.
  • Open Malwarebytes and select the Update tab.
  • Click on the Check for Updates button and allow the program to download the latest updates.
  • Once you have the latest updates, select the Scanner tab.
  • Select "Perform full scan" and click the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


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#6 Buckeye_Sam

Buckeye_Sam

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Posted 10 November 2009 - 06:23 PM

Unfortunately there has been no response. :(
This topic will now be closed.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


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