Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

empty desktop, cannot do anything


  • Please log in to reply
7 replies to this topic

#1 christiedell

christiedell

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:04:37 PM

Posted 26 October 2009 - 06:50 PM

Tried to take away 'windows system defender' using suggestions from bleepingcomp.com...
Printed out instructions...
Used Malwarebyte's program...
Now when I turn on I get a password entry box, the computer isn't password protected, so I leave that field blank and press enter : I am delivered to my desktop; and though the wallpaper is still there, the program icons are GONE! I can't even reach the 'start' button to look for programs, all I can do is hit the power button and turn it off.

Did I delete some necessary programs using the Malwarebytes?
If so, how do I fix?
Please help.

Thank you.

BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 55,258 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:03:37 PM

Posted 26 October 2009 - 06:58 PM

"If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:

Preparation Guide For Use Before Posting A Hijackthis Log"


From http://www.bleepingcomputer.com/virus-remo...system-defender.

The Preparation Guide link in the link above gets you to where you want to be, IMO.

Louis

#3 christiedell

christiedell
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:04:37 PM

Posted 26 October 2009 - 07:45 PM

Appreciate your quick response, Louis
Your suggestion is what I have tried. I need to be able to do more than turn on/off the computer.
No icons to use, not even the 'start' menu.
Should I try my Reinstallation Windows XP Disc?

#4 AustrAlien

AustrAlien

    Inquisitor


  • BC Advisor
  • 6,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cowra NSW Australia
  • Local time:06:37 AM

Posted 26 October 2009 - 09:00 PM

I am delivered to my desktop; and though the wallpaper is still there, the program icons are GONE! I can't even reach the 'start' button

Desktop wallpaper only, no icons, no Taskbar/Start button .... >>> explorer.exe is not running!

Start the system normally and allow it to load as far as it will go.
Press Ctrl+Shift+Esc (all at the same time)
Does the Task Manager window appear or do you get a message ... ?

If the Task Manager appears ...
On the Applications tab, click on "New Task".
In the dialog box that opens, type "explorer.exe" and press ENTER key.
Do things look normal now, with Desktop icons, and Taskbar/Start button?
AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#5 christiedell

christiedell
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:04:37 PM

Posted 27 October 2009 - 09:06 AM

AustrAlien,
Tried Ctrl+Shift+Esc: nothing.
Suggestions?

#6 AustrAlien

AustrAlien

    Inquisitor


  • BC Advisor
  • 6,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cowra NSW Australia
  • Local time:06:37 AM

Posted 27 October 2009 - 02:18 PM

Windows Advanced Options Menu
Getting into Windows Safe Mode
http://www.computerhope.com/issues/chsafe.htm

Step 1
Choose "Last known good configuration that worked", and press the Enter key. The computer will attempt to load Windows.
If Windows does not start, try the same thing again .... and continue trying for 10 times, before you rule that option out as a means of getting your OS up and running again, normally.
Why 10 times? Based on past experience, a successful result is sometimes achieved after several consecutive failed attempts.

Step 2
Choose "Safe Mode" and press the Enter key. Log into your own account.
At the Desktop, try to bring up the Task Manager ...
Press Ctrl+Shift+Esc (all at the same time)
Does the Task Manager window appear or do you get a message ... ?

If the Task Manager appears ...
On the Applications tab, click on "New Task".
In the dialog box that opens, type "explorer.exe" and press ENTER key.
Do things look normal now, with Desktop icons, and Taskbar/Start button?

Step 3
Choose "Safe Mode" and press the Enter key. Log into the "Administrator" account (rather than your own account).
At the Desktop, try to bring up the Task Manager ...
Press Ctrl+Shift+Esc (all at the same time)
Does the Task Manager window appear or do you get a message ... ?

If the Task Manager appears ...
On the Applications tab, click on "New Task".
In the dialog box that opens, type "explorer.exe" and press ENTER key.
Do things look normal now, with Desktop icons, and Taskbar/Start button?

Please report the results of trying the above steps
AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#7 christiedell

christiedell
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:04:37 PM

Posted 27 October 2009 - 04:42 PM

L K G C worked on try 5!

How do I get rid of whatever messed me up in the first place? Do i go back to the malwarebyte program? Use a rootfinder progarm?

Suggestions?

Thank you.

#8 AustrAlien

AustrAlien

    Inquisitor


  • BC Advisor
  • 6,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cowra NSW Australia
  • Local time:06:37 AM

Posted 27 October 2009 - 06:28 PM

L K G C worked on try 5!
How do I get rid of whatever messed me up in the first place? Do i go back to the malwarebyte program? Use a rootfinder progarm?

I will request that your thread be moved (by a moderator) to the appropriate forum, either "Malware Removal" or " Am I infected? What do I do?".

In the meantime, please read carefully and proceed with the instructions in the following link:

Preparation Guide for use before posting about your potential Malware problem
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

Edited by AustrAlien, 27 October 2009 - 09:53 PM.

AustrAlien
Google is my friend. Make Google your friend too.

Posted Image




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users