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Help me please:( Security Center


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#1 meghan81

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Posted 26 October 2009 - 05:15 PM

I am infected and it is blocking the malware download. I got rid of antivirus 09 and 10 and security tools before but can't seem to figure this out. Sorry guys if this is posted somewhere how to do but I have been trying to do this all day and guess I just need to be walked through it. Thank you, xoxo Meghan

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#2 rigel

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Posted 26 October 2009 - 05:44 PM

Welcome :thumbsup:

You may have to download these files to another computer and transfer them to your computer via flash drive.

Please download RKill by Grinler

Link #1
Link #2
Link #3
Link #4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Download Link #1.
  • Save it to your Desktop.
  • Double click the RKill desktop icon.
    If you are using Vista please right click and run as Admin!
  • A black screen will briefly flash indicating a successful run.
  • If this does not occur please delete that application and download Link #2.
  • Continue process until the tool runs.
  • If the tool does not run from any of the links tell me about it.
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 meghan81

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Posted 26 October 2009 - 07:40 PM

Hey, I've been trying all that but when the first part with the 4 links did nothing. Then the malwarebytes ends up with a flashlight searching because that file doesn't exist. Im at a loss.

#4 rigel

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Posted 26 October 2009 - 10:19 PM

Okay... I will notify the tools creator and see what he says. Let's try another program.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and unheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 meghan81

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Posted 27 October 2009 - 06:29 AM

Hey, sorry it's actually called Safetycenter. I can't download anything. I do it and it looks like it's going to work but when it is done it just makes this sound like when you start up your computer and there is an error and then there is no sign of the download anywhere. One time before I went into my programs and system32 folder copied taskmanager and ended the process that was a bunch of numbers and that worked but I just tried that and tried to find the website I got that info off of thinking maybe I had forgot a step.

#6 meghan81

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Posted 27 October 2009 - 07:23 AM

So now i have security tool and safety center. I can't go in safety mode, it says something is wrong and it won't let me.

#7 rigel

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Posted 27 October 2009 - 12:24 PM

Please go ahead and run Dr.Web in normal mode. Post the log when you have it... :thumbsup:

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#8 meghan81

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Posted 28 October 2009 - 11:48 AM

konovozo.dll;C:\WINDOWS\system32;Trojan.Virtumod.2050;Deleted.;
atapi.sys;C:\WINDOWS\system32\drivers;BackDoor.Tdss.565;Cured.;
setup[1].exe;C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\SDTRTBXB;Trojan.Fakealert.5433;Incurable.Moved.;
A0012393.exe;C:\System Volume Information\_restore{D271114A-F209-4D52-81E2-5A64BD9F0492}\RP113;Trojan.Packed.683;Deleted.;
A0012407.exe;C:\System Volume Information\_restore{D271114A-F209-4D52-81E2-5A64BD9F0492}\RP113;Trojan.Packed.683;Deleted.;
A0012408.exe;C:\System Volume Information\_restore{D271114A-F209-4D52-81E2-5A64BD9F0492}\RP113;Trojan.Packed.683;Deleted.;
A0018285.exe\main.dll;C:\System Volume Information\_restore{D271114A-F209-4D52-81E2-5A64BD9F0492}\RP132\A0018285.exe;Trojan.BhoSpy.102;;
A0018285.exe;C:\System Volume Information\_restore{D271114A-F209-4D52-81E2-5A64BD9F0492}\RP132;Archive contains infected objects;Moved.;
A0018347.exe\main.dll;C:\System Volume Information\_restore{D271114A-F209-4D52-81E2-5A64BD9F0492}\RP132\A0018347.exe;Trojan.BhoSpy.102;;
A0018347.exe;C:\System Volume Information\_restore{D271114A-F209-4D52-81E2-5A64BD9F0492}\RP132;Archive contains infected objects;Moved.;
A0018348.exe\main.dll;C:\System Volume Information\_restore{D271114A-F209-4D52-81E2-5A64BD9F0492}\RP132\A0018348.exe;Trojan.BhoSpy.102;;
A0018348.exe;C:\System Volume Information\_restore{D271114A-F209-4D52-81E2-5A64BD9F0492}\RP132;Archive contains infected objects;Moved.;
A0018349.exe\main.dll;C:\System Volume Information\_restore{D271114A-F209-4D52-81E2-5A64BD9F0492}\RP132\A0018349.exe;Trojan.BhoSpy.102;;
A0018349.exe;C:\System Volume Information\_restore{D271114A-F209-4D52-81E2-5A64BD9F0492}\RP132;Archive contains infected objects;Moved.;
A0018350.exe\main.dll;C:\System Volume Information\_restore{D271114A-F209-4D52-81E2-5A64BD9F0492}\RP132\A0018350.exe;Trojan.BhoSpy.102;;
A0018350.exe;C:\System Volume Information\_restore{D271114A-F209-4D52-81E2-5A64BD9F0492}\RP132;Archive contains infected objects;Moved.;
A0018351.exe\main.dll;C:\System Volume Information\_restore{D271114A-F209-4D52-81E2-5A64BD9F0492}\RP132\A0018351.exe;Trojan.BhoSpy.102;;
A0018351.exe;C:\System Volume Information\_restore{D271114A-F209-4D52-81E2-5A64BD9F0492}\RP132;Archive contains infected objects;Moved.;
A0018352.exe;C:\System Volume Information\_restore{D271114A-F209-4D52-81E2-5A64BD9F0492}\RP132;Trojan.Packed.10700;Deleted.;
A0018394.dll;C:\System Volume Information\_restore{D271114A-F209-4D52-81E2-5A64BD9F0492}\RP133;Trojan.Virtumod.2050;Deleted.;
A0018453.dll;C:\System Volume Information\_restore{D271114A-F209-4D52-81E2-5A64BD9F0492}\RP133;Trojan.Virtumod.2050;Deleted.;
A0018454.sys;C:\System Volume Information\_restore{D271114A-F209-4D52-81E2-5A64BD9F0492}\RP133;BackDoor.Tdss.565;Cured.;
husepuho.exe\sisa.exe;C:\WINDOWS\system32\husepuho.exe;Trojan.Packed.10700;;
husepuho.exe;C:\WINDOWS\system32;Archive contains infected objects;Moved.;

#9 meghan81

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Posted 28 October 2009 - 11:49 AM

I think this is what you wanted. I ran it and thought I did it right but Security tool is still coming up.

#10 rigel

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Posted 28 October 2009 - 12:16 PM

Yes... it may take a couple of scans before we kill that.

Please download TFC by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Next:Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 meghan81

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Posted 29 October 2009 - 07:05 AM

OKay I did everything you said and tried to reboot in safe mode and I still can't do it.

#12 rigel

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Posted 29 October 2009 - 12:09 PM

Try this program... Safe Boot Repair

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#13 meghan81

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Posted 01 November 2009 - 01:48 PM

Okay that did nothing. After trying everything you offered and I could google I managed to wait for Malwarebytes in the folder I was downloading it to and as soon as it appeared I renamed it. That worked I was finally able to run it. Now when it scans it says I am infected I remove 10 things and reboot but there is always one that remains it says something like hkey disabled security.

#14 rigel

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Posted 01 November 2009 - 06:49 PM

Please post that log.

Please perform a scan with Eset Onlinescan (NOD32).
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista Users be sure to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)
  • You will see the Terms of Use. Tick the check-box in front of YES, I accept the Terms of Use
  • Now click Start.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?" (OnlineScanner.cab)".
  • Answer Yes to install and download the ActiveX controls that allows the scan to run.
  • Click Start. (the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, check: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan to start the online scan. (this could take some time to complete)[/color]
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software. Just close the window.
  • Now click Start > Run... > type: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad.
  • Copy and paste the log results in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn\ them back on after you are finished.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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