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Infected with Win32/Renos.JS and unable to remove


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9 replies to this topic

#1 James Drewery

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Posted 26 October 2009 - 05:10 PM

Hi this keeps getting detected by windows defender and I remove it with the defender but it keeps on coming back. TrojanDownloader:Win32/Renos.JS

It makes popups come every so often and it prevents me from running Spybot, Malware removal and hijack this.
I installed spybot and tried to run it then it closed it, then when I tried to run it again it told me this:

"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

I've checked to see if it was still there and it's not.

My antivir does find it like windows defender does but I run a scan and remove it but it keeps coming back.

I'm using Windows Vista.

I can't run hijack this so no log. Here are my processes though:

Posted Image

Can anyone help me? thanx

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#2 Budapest

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Posted 26 October 2009 - 10:46 PM

Download this file and save it to your desktop:

http://download.bleepingcomputer.com/grinler/rkill.scr

Double-click the file to run it. A command window will open briefly. Then run a quick scan with Malwarebytes. Post the Malwarebytes log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 James Drewery

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Posted 27 October 2009 - 06:44 AM

Hi thanx for your reply.

I have tried what you said but it still doesn't let me run Malwarebytes. It stops after about 10 seconds and closes.

I'm still infected :thumbsup:

#4 Budapest

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Posted 27 October 2009 - 02:40 PM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 James Drewery

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Posted 27 October 2009 - 05:47 PM

Hi, again thank you for your reply.

I tried everything that you said exactly and I thought it was going to work and I got quite excited about it but it got about 5 minutes through the scan and then the program closed down and now the button for me to click on it is not there!

It seems to stop all anti virus removers. :thumbsup:

#6 Budapest

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Posted 27 October 2009 - 05:59 PM

Try the instructions in my post #2 again. Make sure you download a new copy of rkill as it has been updated.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 James Drewery

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Posted 28 October 2009 - 12:25 PM

I tried but I am no longer able to run any anti viruses, every one I install I am no longer able to use as the virus prevents me.

I'm really stuck at the moment :thumbsup:

#8 Budapest

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Posted 28 October 2009 - 03:49 PM

Try this scan:

http://live.sunbeltsoftware.com/
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 James Drewery

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Posted 29 October 2009 - 09:12 AM

This has fixed it I think. I have just ran SUPERAntiSpyware and Anti Vir ok, but then the SUPERAntiSpyware .exe has gone again, but I did remove even more after the SUPERAntiSpyware lol if this is making sense to you. So I'm going to try uninstalling and reinstalling everything.

I think it's gone though!

Thank you ever so much for all your help, it's very much appreciated

#10 Budapest

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Posted 29 October 2009 - 04:05 PM

Run a quick scan with Malwarebytes and post the log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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