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Slow Computer Unable to get into safe mode


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21 replies to this topic

#1 culen20

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Posted 26 October 2009 - 04:31 PM

my computer is slow and wont go into safe mode i have a windows xp. when i try to run msconfig and get into safe mode ill get the following error. 'An access error was returned while attempting to change services. you may need to log onto the adminsrtators account to make specific changes. i am on the admin account. when i restart my computer ill hit f10 to bring up the menu ill try to get into safe mode from there but a bsod comes up. I also can hear clicking noises as if something is loading in the background or a double click. random ads will pop up once in awhile.

Edited by The weatherman, 26 October 2009 - 04:33 PM.
Moved from XP to a more appropriate forum. Tw


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#2 Budapest

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Posted 26 October 2009 - 10:44 PM

Run this file and then see if you can get into Safe Mode:

http://download.bleepingcomputer.com/sUBs/...otKeyRepair.exe
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 culen20

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Posted 27 October 2009 - 05:14 PM

Hi budapest I clicked the link you gave me i tried to run rkill but i dont think it worked my notepad opened up there is like random letters and symbols it says this program cant run in dos mode.

#4 Budapest

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Posted 27 October 2009 - 05:20 PM

The link I gave is not rkill but a different tool called SafeBootKeyRepair. Which one did you run?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 culen20

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Posted 27 October 2009 - 05:35 PM

safe mode worked now. i dont know what i clicked before sorry about that. what should i do now while in safe mode

#6 Budapest

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Posted 27 October 2009 - 05:39 PM

Reboot your computer back into Normal Mode.

Download this file and save it to your desktop:

http://download.bleepingcomputer.com/grinler/rkill.scr

Double-click the file to run it. A command window will open briefly. Then run a quick scan with Malwarebytes (see instructions below). Post the Malwarebytes log.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 culen20

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Posted 27 October 2009 - 06:04 PM

i tried running that first link http://download.bleepingcomputer.com/grinler/rkill.scr i saved it to my desktop but it says this program cannot open in dos mode

#8 culen20

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Posted 27 October 2009 - 06:09 PM

sorry i just noticed majority of my links i click get redircted to greatfeedmill.com

Edited by culen20, 27 October 2009 - 06:10 PM.


#9 Budapest

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Posted 27 October 2009 - 06:15 PM

Below are some different variations of rkill. See if you can get one of them to run.

http://download.bleepingcomputer.com/grinler/rkill.exe
http://download.bleepingcomputer.com/grinler/rkill.com
http://download.bleepingcomputer.com/grinler/rkill.pif
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 culen20

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Posted 27 October 2009 - 06:59 PM

i am having difficultes downloading this maleware program i download it but i am getting errors the rkill 2nd link worked

#11 Budapest

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Posted 27 October 2009 - 07:01 PM

What errors are you getting?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#12 culen20

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Posted 27 October 2009 - 07:17 PM

ok i downloaded it installed it, it launched automatically for like 10 seconds it was there and it went away! i clicked the shortcut it is searching for the mbam.exe i tried /manually going C:\Program Files\Malwarebytes' Anti-Malware in my program folder but i dont see mbam.exe all the rest of the files are there should i try reinstalling it

ok i tried redownloading it this time i got a setup error Unable to execute file C:\program files\malewarebytes'Anti-maleware\mbam.exe create process failed; code2. the system file cannot find the file specified

Edited by culen20, 27 October 2009 - 07:23 PM.


#13 Budapest

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Posted 27 October 2009 - 07:22 PM

Try this scan instead:

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#14 culen20

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Posted 28 October 2009 - 09:01 PM

i encountered an error when running drweb cure it it says 95266.exe has encounterd a problem and needs to close we are sorry for inconvenence. i also tried maleware again for some reason it pops up for a few seconds and closes i try to click the shorcut and it can not find the mbam.exe file.

#15 Budapest

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Posted 28 October 2009 - 11:28 PM

Please download Rooter.exe and save to your desktop.
alternate download link
  • Double-click on Rooter.exe to start the tool. If using Vista, right-click and Run as Administrator...
  • Click the Scan button to begin.
  • Once the scan is complete, Notepad will open with a report named Rooter_#.txt (where # is the number assigned to the report).
  • A folder will be created at the %systemdrive% (usually, C:\Rooter$) where the log will be saved.
  • Rooter will automatically close. If it doesn't, just press the Close button.
  • Copy and paste the contents of Rooter_#.txt in your next reply.
Important: Before performing a scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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