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AntiVirus Spyware Pro and Porn/Viagra Web Pages


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#1 Shanell

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Posted 26 October 2009 - 11:51 AM

I believe I got the virus from a website and when it first appeared, it pop up on my screen saying that I was infected and needed a scan. I declined but the next thing I saw was a icon for antivirus system pro in the toolbar of my desktop. Then my browser would and still do open up on its own to porn or viagara websites. I also get pop ups from the antivirus pro every minute about a security alert or what the phony software says it detected. Lastly the antivirus system pro wil not allow mw to open or download programs.It will block me from doing so by saying that the software I was trying to download is infected.

Thanks,
Shanell

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#2 quietman7

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Posted 26 October 2009 - 01:46 PM

If you cannot use the Internet or download any required programs to the infected machine, try downloading them from another computer (family member, friend, library, etc) with an Internet connection. Save to a flash (usb, pen, thumb, jump) drive or CD, transfer to the infected machine, then install and run the program(s). If you cannot copy files to your usb drive, make sure it is not "Write Protected".

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black screen will briefly flash indicating the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Please download Malwarebytes Anti-Malware (v1.41) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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