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#1 Jupnort

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Posted 26 October 2009 - 09:05 AM

steps followed so far as instructed by garmanma produced these logs , root repeal not able to run , help so far to correct this is very appreciated . j Running from: C:\Documents and Settings\dell user\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\dell user\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...



Found mount point : C:\WINDOWS\$hf_mig$\KB915865\KB915865

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\addins\addins

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Config\Config

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Connection Wizard\Connection Wizard

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d1\d1

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d2\d2

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d3\d3

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d4\d4

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d5\d5

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d6\d6

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d7\d7

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d8\d8

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp98\imejp98

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\dicts\dicts

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\trustlib\trustlib

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\msapps\msinfo\msinfo

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\mui\mui

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PCHEALTH\ErrorRep\UserDumps\UserDumps

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PCHEALTH\HELPCTR\BATCH\BATCH

Mount point destination : \Device\__max++>\^

Cannot access: C:\WINDOWS\PCHEALTH\HELPCTR\Binaries\helpsvc.exe

[1] 2004-08-04 02:56:50 743936 C:\WINDOWS\$NtServicePackUninstall$\helpsvc.exe (Microsoft Corporation)

[1] 2008-04-13 19:12:21 744448 C:\WINDOWS\PCHEALTH\HELPCTR\Binaries\helpsvc.exe ()

[1] 2008-04-13 19:12:21 744448 C:\WINDOWS\ServicePackFiles\i386\helpsvc.exe (Microsoft Corporation)



Found mount point : C:\WINDOWS\PCHEALTH\HELPCTR\Config\CheckPoint\CheckPoint

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PCHEALTH\HELPCTR\Config\News\News

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PCHEALTH\HELPCTR\HelpFiles\HelpFiles

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PCHEALTH\HELPCTR\InstalledSKUs\InstalledSKUs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PCHEALTH\HELPCTR\System\DFS\DFS

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PCHEALTH\HELPCTR\Temp\Temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Registration\CRMLog\CRMLog

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\Downloaded

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Sun\Java\Deployment\Deployment

Mount point destination : \Device\__max++>\^

Cannot access: C:\WINDOWS\system32\eventlog.dll

[1] 2004-08-04 02:56:42 55808 C:\WINDOWS\$NtServicePackUninstall$\eventlog.dll (Microsoft Corporation)

[1] 2008-04-13 19:11:53 56320 C:\WINDOWS\ServicePackFiles\i386\eventlog.dll (Microsoft Corporation)

[1] 2008-04-13 19:11:53 61952 C:\WINDOWS\system32\eventlog.dll ()

[2] 2008-04-13 19:11:53 56320 C:\WINDOWS\system32\logevent.dll (Microsoft Corporation)



Found mount point : C:\WINDOWS\Temp\Google Toolbar\Google Toolbar

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\UFileDownload\UFileDownload

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\_avast4_\_avast4_

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ULEAD.DAT\PhotoImpactExplorer\PhotoImpactExplorer

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\WinSxS\InstallTemp\InstallTemp

Mount point destination : \Device\__max++>\^



Finished!

Volume in drive C has no label.
Volume Serial Number is EC56-30B0

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 02:56 AM 180,224 scecli.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 02:56 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 02:56 AM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 07:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 07:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 07:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

04/13/2008 07:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\system32

04/13/2008 07:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

04/13/2008 07:11 PM 61,952 eventlog.dll
3 File(s) 650,240 bytes

Total Files Listed:
9 File(s) 1,937,920 bytes
0 Dir(s) 30,065,061,888 bytes free

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#2 SifuMike

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Posted 27 October 2009 - 09:31 PM

Hello Jupnort,

Please save this file to your desktop.

Click on Start->Run, and copy-paste the following command (the bolded text)

"%userprofile%\desktop\win32kdiag.exe" -f -r

into the "Open" box, and click OK.
When it's finished, there will be a log called Win32kDiag.txt on your desktop.
Please open it with notepad and post the contents here.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#3 Jupnort

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Posted 28 October 2009 - 08:52 AM

Sifumike here it is Running from: C:\Documents and Settings\dell user\desktop\win32kdiag.exe

Log file at : C:\Documents and Settings\dell user\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...



Found mount point : C:\WINDOWS\$hf_mig$\KB915865\KB915865

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\addins\addins

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Config\Config

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Connection Wizard\Connection Wizard

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d1\d1

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d2\d2

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d3\d3

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d4\d4

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d5\d5

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d6\d6

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d7\d7

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d8\d8

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp98\imejp98

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\dicts\dicts

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\trustlib\trustlib

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\msapps\msinfo\msinfo

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\mui\mui

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PCHEALTH\ErrorRep\UserDumps\UserDumps

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PCHEALTH\HELPCTR\BATCH\BATCH

Mount point destination : \Device\__max++>\^

Cannot access: C:\WINDOWS\PCHEALTH\HELPCTR\Binaries\helpsvc.exe

[1] 2004-08-04 02:56:50 743936 C:\WINDOWS\$NtServicePackUninstall$\helpsvc.exe (Microsoft Corporation)

[1] 2008-04-13 19:12:21 744448 C:\WINDOWS\PCHEALTH\HELPCTR\Binaries\helpsvc.exe ()

[1] 2008-04-13 19:12:21 744448 C:\WINDOWS\ServicePackFiles\i386\helpsvc.exe (Microsoft Corporation)



Found mount point : C:\WINDOWS\PCHEALTH\HELPCTR\Config\CheckPoint\CheckPoint

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PCHEALTH\HELPCTR\Config\News\News

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PCHEALTH\HELPCTR\HelpFiles\HelpFiles

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PCHEALTH\HELPCTR\InstalledSKUs\InstalledSKUs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PCHEALTH\HELPCTR\System\DFS\DFS

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PCHEALTH\HELPCTR\Temp\Temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Registration\CRMLog\CRMLog

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\Downloaded

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Sun\Java\Deployment\Deployment

Mount point destination : \Device\__max++>\^

Cannot access: C:\WINDOWS\system32\eventlog.dll

[1] 2004-08-04 02:56:42 55808 C:\WINDOWS\$NtServicePackUninstall$\eventlog.dll (Microsoft Corporation)

[1] 2008-04-13 19:11:53 56320 C:\WINDOWS\ServicePackFiles\i386\eventlog.dll (Microsoft Corporation)

[1] 2008-04-13 19:11:53 61952 C:\WINDOWS\system32\eventlog.dll ()

[2] 2008-04-13 19:11:53 56320 C:\WINDOWS\system32\logevent.dll (Microsoft Corporation)



Found mount point : C:\WINDOWS\Temp\Google Toolbar\Google Toolbar

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\UFileDownload\UFileDownload

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\_avast4_\_avast4_

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ULEAD.DAT\PhotoImpactExplorer\PhotoImpactExplorer

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\WinSxS\InstallTemp\InstallTemp

Mount point destination : \Device\__max++>\^



Finished!

J

#4 SifuMike

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Posted 28 October 2009 - 11:52 AM

Hi Jupnort,

You did not follow the directions! :(

That log you posted looks exactly like the previous one you posted.

The log should say "Removing all found mount points."


When you ran the command (the bolded text), you left of the two switches at the end of command ( the -f -r)


Lets try it again.


Please save this file to your desktop.
Click on Start->Run, and copy-paste the following command (the bolded text)

"%userprofile%\desktop\win32kdiag.exe" -f -r

into the "Open" box, and click OK.
When it's finished, there will be a log called Win32kDiag.txt on your desktop.
Please open it with notepad and post the contents here.

Edited by SifuMike, 28 October 2009 - 10:20 PM.

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#5 Jupnort

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Posted 28 October 2009 - 10:08 PM

when that line >"%userprofile%\desktop\win32kdiag.exe" -f -r < is paste in , ok clicked it does not work

#6 SifuMike

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Posted 28 October 2009 - 10:15 PM

Thats funny, as it works for thousands of other people. :( You must be doing something incorrectly.

You are cutting and pasting it in and not typing it in.

Do you have win32kdiag.exe on your desktop? It must be on the desktop to work.

>"%userprofile%\desktop\win32kdiag.exe" -f -r <


I hope you did not include the > before the command the the < after the command? :(
Why did you put those in there? That is not part of the command.

Edited by SifuMike, 28 October 2009 - 10:27 PM.

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#7 Jupnort

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Posted 28 October 2009 - 10:45 PM

I have win32kdiag on the desk top and NO i did not inc the arrows and NO i did not type it out by hand It was copied onto notepade saved , copied onto a portable hd unplugged from one machine plugged into other and win32kdiag transfered to the infected machine that way and notepad re opened from portable the line copied and pasted in when that line is in and its told ok the run box closes up and win32kdiag does not run like it did any other time this was done

#8 SifuMike

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Posted 28 October 2009 - 11:26 PM

Make sure you have Win32kDiag.exe saved on your desktop at this location C:\Documents and Settings\dell user\desktop\win32kdiag.exe

Click on Start->Run, and copy-paste the following command (the bolded text)

"C:\Documents and Settings\dell user\desktop\win32kdiag.exe" -f -r

into the "Open" box, and click OK.
When it's finished, there will be a log called Win32kDiag.txt on your desktop.
Please open it with notepad and post the contents here.

Edited by SifuMike, 28 October 2009 - 11:27 PM.

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please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#9 Jupnort

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Posted 29 October 2009 - 12:05 AM

win32kdiag was copied and pasted onto the desktop again from scratch and "C:\Documents and Settings\dell user\desktop\win32kdiag.exe" -f -r

pasted into the open box and clicked on ok , the run box closes up on its own and win32kdiag does not run.

#10 SifuMike

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Posted 29 October 2009 - 12:39 AM

Hi Jupnort,

Please do this:
  • Click on the Start button, then click on Run...
  • In the empty "Open:" box provided, type cmd and press Enter
    • This will launch a Command Prompt window (looks like DOS).
  • Copy the entire blue text below to the clipboard by highlighting all of it and pressing Ctrl+C (or after highlighting, right-click and select Copy).
    copy C:\WINDOWS\ServicePackFiles\i386\eventlog.dll C:\ /y
  • In the Command Prompt window, paste the copied text by right-clicking and selecting Paste.
  • Press Enter.When successfully, you should get this message within the Command Prompt: "1 file(s) copied"
    NOTE: If you didn't get this message, stop and tell me first. Executing The Avenger script (next step) won't work if the file copy was not successful.
  • Exit the Command Prompt window.
==========


:( Warning to others reading this thread!: The Avenger is a VERY POWERFUL program, and can easily be misused.
Certain misuses of this program can prevent your system from ever starting again.
For this reason, it is strongly recommended to use The Avenger only as directed and under qualified supervision.
We can accept no responsibility for damage caused by misuse of the program.
:(
  • Download The Avenger by Swandog46 from here.
  • Unzip/extract it to a folder on your desktop.
  • Double click on avenger.exe to run The Avenger.
  • Click OK.
  • Make sure that the box next to Scan for rootkits has a tick in it and that the box next to Automatically disable any rootkits found does not have a tick in it.
  • Copy all of the text in the below code box to the clipboard by highlighting it and then pressing Ctrl+C.
    Files to move:C:\eventlog.dll | C:\WINDOWS\system32\eventlog.dll
  • In the avenger window, click the Paste Script from Clipboard, Posted Image button.
  • Click the Execute button.
  • You will be asked Are you sure you want to execute the current script?.
  • Click Yes.
  • You will now be asked First step completed --- The Avenger has been successfully set up to run on next boot. Reboot now?.
  • Click Yes.
  • Your PC will now be rebooted.
  • Note: If the above script contains Drivers to delete: or Drivers to disable:, then The Avenger will require two reboots to complete its operation.
  • After your PC has completed the necessary reboots, a log should automatically open. If it does not automatically open, then the log can be found at %systemdrive%\avenger.txt (typically C:\avenger.txt).
  • Please post this log in your next reply.

Now we will see if we can run the command.

Have all protection software disabled while doing those runs.

Click on Start->Run, and copy-paste the following command (the bolded text)

"%userprofile%\desktop\win32kdiag.exe" -f -r

into the Open box, and click OK.
When it's finished, there will be a log called Win32kDiag.txt on your desktop.
Please open it with notepad and post the contents here.

Edited by SifuMike, 29 October 2009 - 12:58 AM.

If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#11 Jupnort

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Posted 29 October 2009 - 07:52 AM

got avenger moved over to infected machine pasted in the script you posted. how you posted it appears as if its two different lines , when pasted into avenger it paste as one line , avenger correctly check marked to scan for rootkits, automatically disable left unchecked. when execute tab is clicked it shows a error window saying Error:Invalid script: A valid script must begin with a command directive. Aborting execution !

#12 SifuMike

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Posted 29 October 2009 - 10:48 AM

Post the avenger log.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#13 Jupnort

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Posted 29 October 2009 - 10:57 AM

//////////////////////////////////////////
Avenger Pre-Processor log
//////////////////////////////////////////

Platform: Windows XP (build 2600, Service Pack 3)
Thu Oct 29 07:35:21 2009

07:35:21: Error: Invalid script. A valid script must begin with a command directive.
Aborting execution!


//////////////////////////////////////////


//////////////////////////////////////////
Avenger Pre-Processor log
//////////////////////////////////////////

Platform: Windows XP (build 2600, Service Pack 3)
Thu Oct 29 07:52:38 2009

07:52:38: Error: Invalid script. A valid script must begin with a command directive.
Aborting execution!


//////////////////////////////////////////


//////////////////////////////////////////
Avenger Pre-Processor log
//////////////////////////////////////////

Platform: Windows XP (build 2600, Service Pack 3)
Thu Oct 29 10:53:06 2009

10:53:06: Error: Invalid script. A valid script must begin with a command directive.
Aborting execution!


//////////////////////////////////////////

#14 SifuMike

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Posted 29 October 2009 - 11:02 AM

First, did the first step work?
Did you get a message within the Command Prompt: "1 file(s) copied"?

If you didn't get this message, stop and tell me. Executing The Avenger script (next step) won't work if the file copy was not successful.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#15 Jupnort

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Posted 29 October 2009 - 11:10 AM

yes i had left that window open and it does say 1 file copied.




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