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ahnrpta.exe infection


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2 replies to this topic

#1 The Government

The Government

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  • Local time:11:42 AM

Posted 26 October 2009 - 02:55 AM

Hi, I found this site on a google adventure on how to remove this ahnrpta.exe virus. Could you please help me in removing this horrid virus from my PC?

I have tried countless differnt methods on how to remove it, none of which seem to be working.

I understand the first thing you guys ask for is a DDS scan - I downloaded a scr file but it provided a .txt file full of garbage - See below (only a small bit of the file).


MZ   @  !L!This program cannot be run in DOS mode.

$ PE L +I  2 n    @     p  K       W P  .code @    PEC2FO .rsrc P   dR Pd5 d% 3PECompact2 VK ўoTN<N<T#=L34w
lTS`M6lՍ[NPHr_0)a ؾ,f)|Bţ3]ˣoKjvh-Pw4l4` \3nfwp"nseXcDgϨ|0 O E J\#2\bN\Mk(^EK] m
<_@tHw,K{YwCdAEj]vWbڰ.ϓcF (C&{;yU2)[)g*uŊ0ʫ䜁M呎s
PKڟ}Cb{/p=_IѶ_' ֐`VSJYgĹ|_KwD ;6ИoOGS̷c7KgB-6Xfv-pĝ]PmUu ;&ƲoY-00
+=C<%#ɚxu C1y4jST)<H]nwPmq*?>?244 i)mK᪆+:@C
N>t-dDS[.^ݏ|@ِtP\R-TqLAu\hcD4fi]6nl
o@AFGo*=ܔ|Hϗ~'VR
`m۟IͬK1Ux>ARC)^M.!5 ?S& vjulB礪`2vb'
J:%Æ5,
h23g/C\.2wiL%g𞁇ji]f˓@U?@.H0߽$UwGBݜԣb]jڞe
)l Lz?j,Bћw`UE[ԃPFW'
Ӛ𜤊h2QNY2ע:ڏ"5_:fyfƈɘ2V" Gx ys{[ "}g+Zqp=sA
0 Nİ"fC0:m4g3 %۹ά͢
<WqW0Y],AlBw$
]agH(aIyց>(D P5Z{qR9*.r)791;rT5X{ ; 1
಴X̠0fTq{ 00|-_
۾%h;s?8PVz^Po?&%fKx_IPzPHi@l0Y!)ߵl=*M3| kY6m&鼦 qO͖hCܾ1=K1
T 5BIk>yI~v +:`
60-npvpT^ }}LJqScs!
FcZ4qkh/g↎5i/>!J$^`S$(]4*\Vɶq9DK3v:32XEղB7Žbk.K{ ɱ滝v8]e Mp92S -4!/M[#C~*`"_Ǥ*Qޭ9hm!I獚b ;)!ƿfWJriK̦#BϚʱv߬qNU_5&΢Z׽ S .tP7i^ țvSQ!`[@7z35dD@tqToehK$w!cDzXCUUY3P+O"%x&1IxMoh*}od6#$"~IXڷl既ΔֿUFIo`C&K49.!+(ʯ%0'g "By;OAwdž<.ªYŜlJǐ=v0/5mjtwu.5g"[/~|6}Nnf9<?Sт &.0BY D{NhٽFrqi0sl򥥼4!;xĠxug3eZrjN#h=s`U=ca]Ĵu{\ ։Ja)cpjJjW)nۧVB\k0:T6i͗|H [Tu5oPE#^
)MU\ N/Kt!yc-
֒Ī,eH/C!yI<&PK
gMefF
 XBc O 0BmBh9t腗u'j]nėz#
2{+X21z
~S=|auO'ў#pgm5;_vfVu6sh_~d2;]|R'_U
m@G?])[B+;$x44=Q(b ۗ[@UёyZ$$qBb΂zٸskrY- d5UXI(*ygkJB64ZG7b'XSIҾ]AI@H

mHCXR@dM,M 7|J |HPMoO=;2ow/zi]&dTO/E-߇B?

I ran combofix and gmer

GMER - not sure what info you are after but i found a copy button!

GMER 1.0.15.15163 - http://www.gmer.net
Rootkit quick scan 2009-10-26 20:51:07
Windows 5.1.2600 Service Pack 3
Running: 3bkcnjsx.exe; Driver: C:\DOCUME~1\RENEGA~1\LOCALS~1\Temp\awwyipog.sys


---- System - GMER 1.0.15 ----

SSDT spxh.sys ZwEnumerateKey [0xBA6C5CA4]
SSDT spxh.sys ZwEnumerateValueKey [0xBA6C6032]

---- Devices - GMER 1.0.15 ----

Device \FileSystem\Ntfs \Ntfs 8B14A1F8
Device \FileSystem\Fastfat \Fat 8ADE1500

---- EOF - GMER 1.0.15 ----


ComboFIX

ComboFix 09-10-25.02 - Renegade Master 10/26/2009 20:16.1.4 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3327.2836 [GMT 13:00]
Running from: c:\documents and settings\Renegade Master\My Documents\Downloads\ComboFix.exe
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\AhnRpta.exe
G:\Autorun.inf

.
((((((((((((((((((((((((( Files Created from 2009-09-26 to 2009-10-26 )))))))))))))))))))))))))))))))
.

2009-10-26 05:07 . 2009-10-26 05:07 -------- d-----w- c:\documents and settings\Renegade Master\Application Data\Malwarebytes
2009-10-26 05:07 . 2009-09-10 01:54 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-10-26 05:07 . 2009-10-26 05:07 -------- d-----w- c:\documents and settings\All Users.WINDOWS\Application Data\Malwarebytes
2009-10-26 05:07 . 2009-10-26 05:07 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-10-26 05:07 . 2009-09-10 01:53 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-10-26 00:25 . 2009-10-26 00:25 -------- d-----w- c:\program files\CCleaner
2009-10-25 21:19 . 2009-07-28 03:33 55656 ----a-w- c:\windows\system32\drivers\avgntflt.sys
2009-10-25 21:19 . 2009-10-25 21:19 -------- d-----w- c:\program files\Avira
2009-10-25 10:23 . 2009-10-25 10:23 -------- d-----w- c:\program files\Microsoft Games
2009-10-24 11:50 . 2009-10-24 11:50 -------- d-----w- c:\documents and settings\Renegade Master\Local Settings\Application Data\ESET
2009-10-24 11:36 . 2009-10-24 11:36 -------- d-----w- c:\documents and settings\All Users.WINDOWS\Application Data\ESET
2009-10-24 04:51 . 2009-10-24 04:51 664 ----a-w- c:\windows\system32\d3d9caps.dat
2009-10-24 04:51 . 2009-10-24 04:51 552 ----a-w- c:\windows\system32\d3d8caps.dat
2009-10-14 18:52 . 2009-10-14 18:52 -------- d-----w- c:\documents and settings\Renegade Master\Local Settings\Application Data\Blizzard Entertainment
2009-09-29 07:15 . 2008-04-13 17:42 221184 ----a-w- c:\windows\system32\wmpns.dll
2009-09-29 07:10 . 2008-04-13 17:42 1306624 -c----w- c:\windows\system32\dllcache\msxml6.dll
2009-09-29 07:10 . 2008-04-13 10:57 79872 -c----w- c:\windows\system32\dllcache\msxml6r.dll
2009-09-29 07:10 . 2008-04-13 17:42 4874240 -c----w- c:\windows\system32\dllcache\wmp.dll
2009-09-29 07:10 . 2008-04-13 17:42 233472 -c----w- c:\windows\system32\dllcache\wmpdxm.dll
2009-09-29 07:10 . 2008-04-13 17:42 151552 -c----w- c:\windows\system32\dllcache\wmidx.dll
2009-09-29 07:10 . 2008-04-13 17:42 114688 -c----w- c:\windows\system32\dllcache\wmpasf.dll
2009-09-29 07:10 . 2007-06-25 23:30 22060 -c----w- c:\windows\system32\dllcache\npds.zip
2009-09-29 07:10 . 2007-06-25 23:26 403 -c----w- c:\windows\system32\dllcache\npdrmv2.zip
2009-09-29 07:10 . 2008-04-13 17:40 102912 -c----w- c:\windows\system32\dllcache\dpcdll.dll
2009-09-29 07:10 . 2008-04-13 17:42 10752 ------w- c:\windows\system32\smtpapi.dll
2009-09-29 07:10 . 2008-04-13 17:42 9728 ------w- c:\windows\system32\rwnh.dll
2009-09-29 07:08 . 2008-04-13 17:43 299520 -c----w- c:\windows\system32\dllcache\drmclien.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-10-26 04:09 . 2008-07-15 07:17 -------- d-----w- c:\program files\rFactor
2009-10-26 04:08 . 2008-05-28 07:49 -------- d-----w- c:\documents and settings\All Users.WINDOWS\Application Data\avg8
2009-10-24 11:51 . 2008-05-20 07:31 -------- d-----w- c:\program files\PowerISO
2009-10-24 04:51 . 2008-06-10 01:16 -------- d-----w- c:\documents and settings\Renegade Master\Application Data\Xfire
2009-10-23 10:14 . 2008-05-24 09:35 -------- d-----w- c:\program files\World of Warcraft
2009-10-23 09:35 . 2008-05-23 10:26 -------- d-----w- c:\documents and settings\Renegade Master\Application Data\foobar2000
2009-10-22 10:59 . 2008-05-24 23:50 -------- d-----w- c:\documents and settings\Renegade Master\Application Data\uTorrent
2009-10-18 02:39 . 2008-06-10 01:16 -------- d-----w- c:\program files\Xfire
2009-10-07 10:14 . 2008-05-21 10:23 189184 ----a-w- c:\windows\system32\PnkBstrB.exe
2009-10-07 09:34 . 2008-05-21 10:23 138064 ----a-w- c:\windows\system32\drivers\PnkBstrK.sys
2009-10-04 10:33 . 2008-08-02 06:40 -------- d-----w- c:\documents and settings\Renegade Master\Application Data\LimeWire
2009-09-29 11:02 . 2008-10-09 10:13 -------- d-----w- c:\program files\DivX
2009-09-29 11:02 . 2009-03-30 07:11 -------- d-----w- c:\program files\Common Files\DivX Shared
2009-09-25 22:20 . 2009-09-25 22:20 41872 ----a-w- c:\windows\system32\xfcodec.dll
2009-09-23 10:58 . 2009-09-12 21:30 -------- d-----w- c:\program files\NetLimiter
2009-09-23 07:19 . 2008-08-18 07:33 -------- d-----w- c:\program files\Google
2009-09-22 07:15 . 2008-05-26 07:47 -------- d-----w- c:\program files\PeerGuardian2
2009-09-20 04:17 . 2009-09-20 04:17 -------- d-----w- c:\documents and settings\LocalService\Application Data\Xfire
2009-09-18 23:18 . 2008-05-20 06:38 -------- d--h--w- c:\program files\InstallShield Installation Information
2009-09-15 08:02 . 2009-09-15 08:02 43520 ----a-w- c:\windows\system32\CmdLineExt03.dll
2009-09-14 07:15 . 2008-05-20 05:43 15600 -c--a-w- c:\windows\gdrv.sys
2009-09-13 22:29 . 2009-09-13 22:29 -------- d-----w- c:\program files\TP-LINK
2009-09-13 02:02 . 2009-09-13 02:02 -------- d-----w- c:\program files\DSE
2009-09-12 21:52 . 2009-09-12 21:52 -------- d-----w- c:\documents and settings\Renegade Master\Application Data\DAEMON Tools Pro
2009-09-12 21:30 . 2009-09-12 21:30 -------- d-----w- c:\documents and settings\Renegade Master\Application Data\LockTime
2009-09-12 08:25 . 2009-09-12 08:25 -------- d-----w- c:\program files\WinDirStat
2009-09-12 08:22 . 2008-08-17 05:28 -------- d-----w- c:\program files\Ubisoft
2009-09-12 03:42 . 2009-09-12 01:21 -------- d-----w- c:\program files\ApexDC++
2009-08-31 01:50 . 2009-08-31 01:42 -------- d-----w- c:\documents and settings\All Users.WINDOWS\Application Data\Blizzard Entertainment
2009-08-29 22:50 . 2009-08-29 22:50 -------- d-----w- c:\documents and settings\All Users.WINDOWS\Application Data\Blizzard
2009-08-29 22:46 . 2008-05-24 09:35 -------- d-----w- c:\program files\Common Files\Blizzard Entertainment
2009-08-29 22:38 . 2008-11-27 07:49 -------- d-----w- c:\program files\MP3 CD Ripper Pro
2009-05-01 21:02 . 2009-05-01 21:02 1044480 ----a-w- c:\program files\mozilla firefox\plugins\libdivx.dll
2009-05-01 21:02 . 2009-05-01 21:02 200704 ----a-w- c:\program files\mozilla firefox\plugins\ssldivx.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MsnMsgr"="c:\program files\Windows Live\Messenger\MsnMsgr.Exe" [2008-05-24 5724184]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2008-01-09 13508608]
"Malwarebytes Anti-Malware (reboot)"="c:\program files\Malwarebytes' Anti-Malware\mbam.exe" [2009-09-10 1312080]

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{B03A4BE6-5E5A-483E-B9B3-C484D4B20B72}"= "c:\windows\system32\softqq0.dll" [2008-04-13 61773]

[HKLM\~\startupfolder\C:^Documents and Settings^All Users.WINDOWS^Start Menu^Programs^Startup^Adobe Reader Speed Launch.lnk]
path=c:\documents and settings\All Users.WINDOWS\Start Menu\Programs\Startup\Adobe Reader Speed Launch.lnk
backup=c:\windows\pss\Adobe Reader Speed Launch.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^Renegade Master^Start Menu^Programs^Startup^Adobe Gamma.lnk]
path=c:\documents and settings\Renegade Master\Start Menu\Programs\Startup\Adobe Gamma.lnk
backup=c:\windows\pss\Adobe Gamma.lnkStartup

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"c:\\WINDOWS\\system32\\PnkBstrA.exe"=
"c:\\WINDOWS\\system32\\PnkBstrB.exe"=
"c:\\Program Files\\uTorrent\\uTorrent.exe"=
"c:\\Program Files\\Activision\\Call of Duty 4 - Modern Warfare\\iw3mp.exe"=
"c:\\Program Files\\Xfire\\xfire.exe"=
"c:\\Program Files\\Mozilla Firefox\\firefox.exe"=
"c:\\Program Files\\LimeWire\\LimeWire.exe"=
"c:\\Program Files\\Focus\\Techland\\Call of Juarez\\CoJ.exe"=
"c:\\Program Files\\Ubisoft\\IL-2 Sturmovik 1946\\il2fb.exe"=
"c:\\Program Files\\World of Warcraft\\Launcher.exe"=
"c:\\Program Files\\World of Warcraft\\WoW-3.2.0-enUS-downloader.exe"=
"c:\\Program Files\\World of Warcraft\\WoW-3.2.0.10192-to-3.2.0.10314-enUS-downloader.exe"=
"c:\\Program Files\\ApexDC++\\ApexDC.exe"=
"c:\\Program Files\\Activision\\Call of Duty - World at War\\CoDWaW-lanfix 1.5.exe"=
"c:\\Program Files\\Activision\\Call of Duty - World at War\\CoDWaW_LANFixed.exe"=
"c:\\Program Files\\Activision\\Call of Duty - World at War\\CoDWaW.exe"=
"c:\\Program Files\\Activision\\Call of Duty - World at War\\CoDWaWmp.exe"=
"c:\\Program Files\\World of Warcraft\\WoW-3.2.0.10314-to-3.2.2.10482-enUS-downloader.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\livecall.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"1723:TCP"= 1723:TCP:@xpsp2res.dll,-22015
"1701:UDP"= 1701:UDP:@xpsp2res.dll,-22016
"500:UDP"= 500:UDP:@xpsp2res.dll,-22017

S3 MarkFun_NT;MarkFun_NT;c:\program files\Gigabyte\ET5\MARKFUN.W32 [5/20/2008 7:38 PM 19776]
S3 RTCore32;RTCore32;c:\program files\EVGA Precision\RTCore32.sys [5/26/2005 7:39 AM 4608]
S4 gupdate;Google Update Service (gupdate);"c:\program files\Google\Update\GoogleUpdate.exe" /svc --> c:\program files\Google\Update\GoogleUpdate.exe [?]

--- Other Services/Drivers In Memory ---

*NewlyCreated* - MBR
*Deregistered* - mbr
.
Contents of the 'Scheduled Tasks' folder
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.co.nz/
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
LSP: c:\program files\NetLimiter\nl_lsp.dll
DPF: Microsoft XML Parser for Java - file://c:\windows\Java\classes\xmldso.cab
FF - ProfilePath - c:\documents and settings\Renegade Master\Application Data\Mozilla\Firefox\Profiles\5jo4n0yh.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.maorilanguage.net/phrase_drills/phrase_drills_lesson.cfm?learningsubcategoryid=10#

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-10-26 20:19
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

Stealth MBR rootkit/Mebroot/Sinowal detector 0.3.7 by Gmer, http://www.gmer.net

device: opened successfully
user: MBR read successfully
called modules: ntkrnlpa.exe catchme.sys CLASSPNP.SYS disk.sys ACPI.sys hal.dll atapi.sys spya.sys >>UNKNOWN [0x8B0F7938]<<
kernel: MBR read successfully
user & kernel MBR OK
Stealth MBR rootkit/Mebroot/Sinowal detector 0.3.7 by Gmer, http://www.gmer.net

error reading "catchme.sys" driver IRP handlers
Stealth MBR rootkit/Mebroot/Sinowal detector 0.3.7 by Gmer, http://www.gmer.net

ACPI.sys @ 0xBA660000 0x2DD80 bytes

\Driver\ACPI IRP hooks not detected
Stealth MBR rootkit/Mebroot/Sinowal detector 0.3.7 by Gmer, http://www.gmer.net

error reading "hal.sys" driver IRP handlers
Stealth MBR rootkit/Mebroot/Sinowal detector 0.3.7 by Gmer, http://www.gmer.net

atapi.sys @ 0x0 0x0 bytes

\Driver\atapi [ IRP_MJ_CREATE ] 0xA6F2 != 0xBA5FBB40 atapi.sys
\Driver\atapi [ IRP_MJ_CLOSE ] 0xA6F2 != 0xBA5FBB40 atapi.sys
\Driver\atapi [ IRP_MJ_DEVICE_CONTROL ] 0xA712 != 0xBA5FBB40 atapi.sys
\Driver\atapi [ IRP_MJ_INTERNAL_DEVICE_CONTROL ] 0x6852 != 0xBA5FBB40 atapi.sys
\Driver\atapi [ IRP_MJ_POWER ] 0xA73C != 0xBA5FBB40 atapi.sys
\Driver\atapi [ IRP_MJ_SYSTEM_CONTROL ] 0x11336 != 0xBA5FBB40 atapi.sys
\Driver\atapi IRP hooks detected !
Stealth MBR rootkit/Mebroot/Sinowal detector 0.3.7 by Gmer, http://www.gmer.net

error reading "spya.sys" driver IRP handlers

**************************************************************************

[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\MarkFun_NT]
"ImagePath"="\??\c:\program files\Gigabyte\ET5\markfun.w32"
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_USERS\S-1-5-21-507921405-1677128483-725345543-1003\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{F074A935-2A7B-BE1C-DA0C-EA532B2BA744}*]
@Allowed: (Read) (RestrictedCode)
@Allowed: (Read) (RestrictedCode)
"oahpjmhhdcmecahdeciknaghijcolf"=hex:6a,61,6c,63,6c,6f,68,6f,67,63,6e,6b,6c,6e,
66,6c,69,63,68,61,00,ee
"nabomgmophpkhbgghgbdljfoelch"=hex:6a,61,6c,63,67,70,6b,61,61,64,65,6f,61,62,
65,64,6f,69,63,6d,00,e9

[HKEY_USERS\S-1-5-21-507921405-1677128483-725345543-1003\Software\SecuROM\!CAUTION! NEVER A OR CHANGE ANY KEY*]
"??"=hex:84,04,ad,4d,82,28,d9,78,df,59,ff,f3,b9,03,e5,15,aa,91,1f,78,6c,bf,9b,
47,91,23,f2,4b,7b,3d,60,7c,30,ff,df,4a,21,2f,20,62,4b,39,78,21,be,38,c0,52,\
"??"=hex:e2,06,90,c3,a9,ab,f7,ca,1c,f7,63,d7,3e,f2,89,5d
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'lsass.exe'(752)
c:\program files\NetLimiter\nl_lsp.dll
c:\windows\system32\nl_msgc.dll
.
Completion time: 2009-10-26 20:20
ComboFix-quarantined-files.txt 2009-10-26 07:20

Pre-Run: 56,541,147,136 bytes free
Post-Run: 57,899,167,744 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /fastdetect /NoExecute=OptIn /noguiboot

- - End Of File - - FF8650D31F1FAD4C23000B7D6F06A17A


I know this information probably isnt the right stuff you want, but its as far as i could gather from other threads, please help me and i'll put the right info up here.

AS well as the ahnrpta.exe virus, i also have the yahoo toolbar suddenly apperared in firefox, also when i right click a yahoo menu is there - is this related?

Thanks very much for your time.

BC AdBot (Login to Remove)

 


#2 Blade

Blade

    Strong in the Bleepforce


  • Site Admin
  • 12,704 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:US
  • Local time:07:42 PM

Posted 01 November 2009 - 06:22 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

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#3 Orange Blossom

Orange Blossom

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Posted 06 November 2009 - 09:04 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

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